Wow, I'm too slow to keep up with Mumsnet threads! I'll try to answer as many questions as I can here:
cornsilk - It sounds like you might be missing the very last button to press after you've put in your card details successfully, but you're right about the e-mail confirmations. If you e-mail us at [email protected] letting us know the details, we'll be able to investigate if you think that's not the problem.
NormalityBites - Welcome Packs should always be sent with the first order, but we may occasionally run out if we've had lots of new customers that week! If you e-mail or call us, we can arrange for one to be sent out to you if you've missed yours. Other samples and free gifts (like blueberries and vodka!) are down to our suppliers and marketing promotions. And we like to treat you!
JackRabbitBauer - Our warehouse is in Hatfield, but we are always expanding, so hopefully in the near future! In the meantime, you can register your postcode and e-mail on the website and we'll let you know when we come to you.
lotster - See previous answer re. free gifts. You can be the unofficial Ocado Mumsnet prefects if you like; here are your virtual badges: . Also, see our Invite a Friend scheme online (www.ocado.com/webshop/recommendFriends.do), as you can earn real vouchers too!
BelleDeChocolateFluffyBunny - Sorry you miss the free Times; we made a joint decision with the paper in January to stop giving it for free. This has cut down on huge amounts of wasted paper, which helps our customers, our business, and hopefully the environment! As other posters have mentioned though, we're always offering free samples of other goodies.