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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to feel uncomfortable with a male cleaner in women’s toilets while they are operational?

187 replies

Brood · 15/08/2026 20:11

There’s a restaurant slash service station that I regularly stop at on the way home from work. For the last several months, there has been a male cleaner servicing the women’s bathroom. I raised it with management that during late hours women are often alone in the bathroom with this man who has likely not been police cleared and has access to women only spaces. They then put a sign up to say that the bathroom is serviced by male and female cleaners.

The other day I was in there when the bathroom was very busy. This male “cleaner” was marching in and out of the bathroom entering cubicles opening toilet roll holders that were half full. I waited for as long as possible for him to be finished but after 40 minutes he was still walking in and out. I went into the cubicle as far away as possible from the cubicles he was servicing. Within seconds, he started to stick the sweeping brush under the door and into my cubicle. This was terrifying.

When I came out there was a queue to use the sink and he was standing watching women wash their hand, then he started approaching women and showing them how to use the tap. I gave him daggers to in the mirror and he met my eyes and watched me the whole time. He did not appear to need to be there and instead seemed to be lingering

Am I being unreasonable for feeling uncomfortable in this situation? Usually when bathrooms are being serviced, they are closed to the public for a short time. This is the third time I have gone in there and found a male cleaner in the bathroom constantly.

There doesn’t appear to be a need for him to be there so excessively as I checked the cubicles and every toilet roll holder had at least one full roll and I’m not sure women need his help to use the sink or that the floor needs to be swept so much, especially when someone is in the cubicle

I left a bad review for the business but I feel like my complaints are falling on deaf ears. This is the only place en route home for miles but I’m more annoyed that women should have to put up with this in the first place and have no peace and are being stared at and intimidated by a man even while using the women’s bathroom - which I feel should be a women only space

What would you do?

OP posts:
oviraptor21 · 16/08/2026 11:06

SeaAndSangria · 16/08/2026 10:39

That's always the way on here, you're automatically a man if you disagree, didn't you know?! 😁
If it's real, the OP is entitled to her feelings, but I'm of the opinion he's just doing his job.
I also don't get why the OP is hanging around for 40 minutes to go to the toilet after work at a service station?! That's a long time for the OP to be hanging around, and a cleaner too - I've never known one to be in that long, and to be sticking a brush under the door of an occupied cubicle!

Probably went to get some food and have a break before going back to the bathroom to see if the cleaner had finished.

BudgetBuster · 16/08/2026 11:06

Brood · 16/08/2026 10:07

No, I’m talking about different times. I was using the facilities in there late at night alone one night. I heard someone kind of trashing around the bathroom and when I came out of the cubicle, this man was in the bathroom with me alone. The place was deserted at this time and there was no sign up to say a man was going to be entering. I thought maybe the toilets are cleaned early in the morning and late at night.

A different day, in the evening, I went in to get petrol, do shopping, get a coffee and food (there’s a restaurant and shop three - people stay there for hours, truckers stop off there and could stay for hours, commuters travelling on long journeys. It’s on the motorway,) I went in to use the bathroom while waiting for my food order. I seen the man there. There was a sign up this time to say male and female attendants could be servicing the toilets. That’s when all this played out. It’s not unusual for people to be in this establishment for hours. It’s the only service station for miles and people often use the bathroom when they arrive in and before they leave. It was busy in the evening. The time he came in when I was alone was late at night and the place was dead.

Personally, I just wanted him to get out and stop making a nuisance of himself. I have rarely seen men servicing a woman’s bathroom while it’s in use, never mind hanging around like that - he was standing with the brush facing the mirror and taps. He was clearly staring and then started showing women how to use the taps and invading personal space. He was already doing what felt uncomfortable

Most public toilets in the likes of large service stations are checked hourly. I find it a bit disturbing that you apparently watch everyone that's in the service station as you seem to know that people use the loo multiple times, how long they stay, what kind of people they are etc. I think perhaps you have too much time on your hands and maybe the cleaner isn't the problem here.

Cosyblankets · 16/08/2026 11:09

Brood · 15/08/2026 20:21

He was no where near the cubicle I was using and shortly after I entered it, he pushed the brush underneath the door of the cubicle while I was using it. He stared at me when I came out and continued to stare at me the whole time I was there

While I was washing my hands, he stood leaning on the brush staring at me in the mirror the whole time. He continued to stare at me until I left.

He not only touched the taps when showing women how to use them, he also touched their arms and hands

I’m not sure why there’s a need to clean the bathroom while it’s operational

Did any of them say anything?

SeaAndSangria · 16/08/2026 11:31

Brood · 15/08/2026 20:59

I actually feel the people commenting are all men at this stage. Women don’t feel creeped out for no reason and most male cleaners would be more conscious than to stare, interfere with women trying to wash their hands and stick a brush under a cubicle a woman is using

I actually feel the people commenting are all men at this stage

🤣😂

This is even funnier as there's a completely different thread running at the moment where posters are always certain they can "tell a man" on here and telling each other that they're never wrong.
Think my point that "that's funny then as people are always called a man if they get disagreed with" is being proved spectacularly by this OP 😁

viques · 16/08/2026 11:44

Brood · 16/08/2026 10:33

I doubt it. People push open toilet cubicles all the time if they encounter one that’s not ready for use. I wasn’t going to use the ones where he had opened out the locked toilet roll as it looked like he was planning on coming back to them. had opened about ten of them and left them open. All of them had at least one full toilet roll in them - the industrial sized ones.

Like I said. Bet it looked weird.

Clydebuilt · 16/08/2026 11:57

Brood · 15/08/2026 20:29

I started staring daggers at him because he was staring at me the whole time and I didn’t want him to approach me. When I left the bathroom, he followed me out and stared at me in the shop as well

Of all the things that never happened, this didn’t happen the most! You’re being utterly ridiculous now OP.

HolidayHappy123 · 16/08/2026 12:09

They have every right to service their loos however they see fit. You have the right to pee elsewhere.

ManyATrueWord · 16/08/2026 12:29

I believe you @Brood . It sounds like low level predatory behaviour but definitely still predatory.

amylou8 · 16/08/2026 12:40

I think you're being a bit dramatic, but I wouldn't have liked it and been made to feel uncomfortable too.
I was in a big chain pub and there was a male doing some maintenance in the ladies. I joined the queue of 2 other women waiting to use the accessible toilet rather use the cubicle with him there.
While the vast majority of men and neither a threat or perverts, enough are that we have an innate fear of putting ourselves in vulnerable positions like this.

GreenShady · 16/08/2026 12:49

I’m amazed at how dismissive most posters are being here.
None of what the OP described sounds normal or business as usual!

This is one of those weird pile ons where the first couple of posters are dismissive of the OP so everyone else joins in.

OP, on a different day at a different time your post might have got a more balanced and supportive response.

This place is really so bonkers sometimes.

DriveVerySlowlyPastNumber23IWantThemToSeeMyHat · 16/08/2026 13:04

GreenShady · 16/08/2026 12:49

I’m amazed at how dismissive most posters are being here.
None of what the OP described sounds normal or business as usual!

This is one of those weird pile ons where the first couple of posters are dismissive of the OP so everyone else joins in.

OP, on a different day at a different time your post might have got a more balanced and supportive response.

This place is really so bonkers sometimes.

Would you think the same if it was a man giving daggers to a female toilet assistant?

pastadish · 16/08/2026 13:12

Brood · 16/08/2026 10:07

No, I’m talking about different times. I was using the facilities in there late at night alone one night. I heard someone kind of trashing around the bathroom and when I came out of the cubicle, this man was in the bathroom with me alone. The place was deserted at this time and there was no sign up to say a man was going to be entering. I thought maybe the toilets are cleaned early in the morning and late at night.

A different day, in the evening, I went in to get petrol, do shopping, get a coffee and food (there’s a restaurant and shop three - people stay there for hours, truckers stop off there and could stay for hours, commuters travelling on long journeys. It’s on the motorway,) I went in to use the bathroom while waiting for my food order. I seen the man there. There was a sign up this time to say male and female attendants could be servicing the toilets. That’s when all this played out. It’s not unusual for people to be in this establishment for hours. It’s the only service station for miles and people often use the bathroom when they arrive in and before they leave. It was busy in the evening. The time he came in when I was alone was late at night and the place was dead.

Personally, I just wanted him to get out and stop making a nuisance of himself. I have rarely seen men servicing a woman’s bathroom while it’s in use, never mind hanging around like that - he was standing with the brush facing the mirror and taps. He was clearly staring and then started showing women how to use the taps and invading personal space. He was already doing what felt uncomfortable

I’m really confused about all this, your first post it all happened on the same day and the same vist. You may have seen him before at other times but you said this whole sequence of events happened in one visit. But anyway, just don’t go there again

takemeonholidayrightnow · 16/08/2026 13:13

Clydebuilt · 16/08/2026 11:57

Of all the things that never happened, this didn’t happen the most! You’re being utterly ridiculous now OP.

Also clever how he showed other people how to use the taps whilst simultaneously staring at the OP for the 45 minutes plus she was there

Brood · 16/08/2026 13:13

GreenShady · 16/08/2026 12:49

I’m amazed at how dismissive most posters are being here.
None of what the OP described sounds normal or business as usual!

This is one of those weird pile ons where the first couple of posters are dismissive of the OP so everyone else joins in.

OP, on a different day at a different time your post might have got a more balanced and supportive response.

This place is really so bonkers sometimes.

Thank you. It seemed to be the same 4 or 5 people, who were commenting repeatedly - not addressing what happened but instead were either taking things so literally, they had no capacity to get the gist of a situation at all e.g. if he was staring at you how was he able to stare at the other women washing their hands? Or were overly nit picky on details to the point of being unable to perspective take or understand that during a conversation things tend to get fleshed out following questions - saying things like that couldn’t have happened because you added details that weren’t in the original post or that couldn’t have happened because that doesn’t align with my very specific experience e.g. I’ve never heard of a place having that many cubicles or else just resorting to personal attacks like saying I sound irrational. All of these types of responses make me feel it is a problem. People would prefer to call women crazy or invent reasons why this couldn’t have happened rather than address the issue.

It certainly didn’t feel normal or like business as usual. I’ve been using public bathrooms for a long time and haven’t experienced this type of behaviour before.

Usually when men need to enter a woman only space, they’re apologetic, considerate and keep their head down - get in and out ASAP. This was unusual behaviour and felt disturbing

OP posts:
Brood · 16/08/2026 13:21

pastadish · 16/08/2026 13:12

I’m really confused about all this, your first post it all happened on the same day and the same vist. You may have seen him before at other times but you said this whole sequence of events happened in one visit. But anyway, just don’t go there again

I never said it all happened on the same day. In my original post, I said

”For the last several months, there has been a male cleaner servicing the women’s bathroom” and then I detail separate occasions

The late night situation where women can be alone in the bathroom with this man - as I was.. Then I go on to say after I raised this, they put a sign up to say that the bathroom is serviced by male and female cleaners.

Then I say….
“The other day I was in there when the bathroom was very busy.”

If it’s not clear, this was not all on the one day

OP posts:
Brood · 16/08/2026 13:29

pastadish · 16/08/2026 13:12

I’m really confused about all this, your first post it all happened on the same day and the same vist. You may have seen him before at other times but you said this whole sequence of events happened in one visit. But anyway, just don’t go there again

Wrong comment

OP posts:
Brood · 16/08/2026 13:31

takemeonholidayrightnow · 16/08/2026 13:13

Also clever how he showed other people how to use the taps whilst simultaneously staring at the OP for the 45 minutes plus she was there

It’s so clever isn’t it?! I mean it’s like when people say they were watching their kids. How can that be the case if they were doing anything simultaneously. I mean how can they really be watching them the whole time when they need to blink so many times. It’s amazing 🙄

OP posts:
Merkins · 16/08/2026 13:44

RufustheFactualReindeer · 15/08/2026 21:52

This

it is very weird that he was showing women how to use taps 😳

Should I be complaining about the female cleaner who showed me how to work the sensor on the taps in the loos at Birmingham New Street, or is not creepy because she was a woman?

We are not going back to boy and girl jobs no matter how much you lot try to make us.

RufustheFactualReindeer · 16/08/2026 13:46

You lot?

just think its weird that someone…anyone had to show multiple women how to use the taps 🤷🏻

and no one needed in the gents showing the men

BudgetBuster · 16/08/2026 13:48

RufustheFactualReindeer · 16/08/2026 13:46

You lot?

just think its weird that someone…anyone had to show multiple women how to use the taps 🤷🏻

and no one needed in the gents showing the men

Well I don't think the OP was in the gents to know if the men needed help.... obviously she wouldn't dare enter the male bathroom for fear she may be jumped after staring at someone and sending daggers for 40 minutes.

LilyOfTheValley25 · 16/08/2026 13:51

ThIs story has so many inconsistencies thst i think it's a load of crap, a tissue of lies.
You sound a bit tapped in the head spending far too long hanging round the toilets spying on him.You submitted a complaint about him and give him the stink eye every time your in there.
No wonder the poor guy is pissed off! Your behaviour is enough to drive anyone around the U bend

JHound · 16/08/2026 13:53

Doesn’t bother me. As long as there is a sign. I prefer male cleaners to dirty bathrooms.

I would prefer they have female cleaners but if they don’t have any available then I prefer a clean bathroom.

itsgettingweird · 16/08/2026 13:56

Thus has always been the case for as long as I’ve been peeing in public bathrooms (over 4 decades!)

They are cleaning the loos. They are earning a living and paying tax.

RufustheFactualReindeer · 16/08/2026 13:57

LilyOfTheValley25 · 16/08/2026 13:51

ThIs story has so many inconsistencies thst i think it's a load of crap, a tissue of lies.
You sound a bit tapped in the head spending far too long hanging round the toilets spying on him.You submitted a complaint about him and give him the stink eye every time your in there.
No wonder the poor guy is pissed off! Your behaviour is enough to drive anyone around the U bend

Snort 😀 literal toilet humour

saraclara · 16/08/2026 14:03

Sorry, I can't be bothered reading this while thing. But you were watching him for 40 minutes?