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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think refusing treatment from non-white medical professionals should have consequences?

822 replies

MrsBennetsPoorNervesAreBack · 04/08/2026 08:12

There has apparently been a significant rise in racism towards NHS staff, with a growing number of people refusing to allow non-white NHS staff to treat them. This is sad but not surprising given the shift in society as a whole towards people expressing their racism much more openly.

https://news.sky.com/story/nhs-staff-experiencing-unconscionable-levels-of-racist-abuse-survey-finds-13569575

I have always admired the commitment of NHS staff who treat all patients with care and compassion, even when those patients are rude and abusive. But if people are actually refusing to let certain staff provide treatment, surely there should be consequences for this?

AIBU to think that everyone has the right to refuse treatment if they so wish, but if a patient refuses treatment from a medical professional simply because they don't like the colour of that medical practitioner's skin, then they should then forfeit the right to receive that treatment on the NHS. So they can either go without or find the money to be treated privately by a medical professional of their choice?

There would need to be signs warning people of the consequences of their choices, of course, but if someone doesn't want a Black or Asian radiographer carry out their x-ray, then fine... they just don't get an x-ray.

OP posts:
HadALittleBasket · 04/08/2026 13:30

YourWittyLion · 04/08/2026 13:25

I am a British born, mixed race person. I absolutely detest racism and would wholeheartedly agree that if someone refuses to be treated or cared for by an NHS staff member due to the colour of their skin, that this is racism and something that technically in the eyes of the law is a hate crime.
The problem NHS staff face is that by withholding care due to this, this actually risks their registration and career as nurses and doctors based on their oath to "do no harm", which withholding, would potentially do harm. Even if the reason is because they are a victim of a hate crime. So it leaves the NHS staff in a very grey area!

HOWEVER! I will say that recruitment of foreign nurses or doctors is hit and miss sometimes. I went to hospital with a relative last year and they were cared for by a very kind, Indian nurse, who clearly loved their job and were very capable. But my relative couldn't understand 95% of what she was saying to her. The nurses English was barely understandable and the few words that could be recognised were extremely difficult to understand due to her heavy indian accent. My relative is married to a black man and certainly is not racist. But after 2 days of being cared for by this nurse, my relative knew nothing about what was happening or even what was wrong, as she could not understand the nurse due to her poor English. In the end my relative was forced to ask for a different nurse, not because she was Indian, but because she was completely in the dark about what was going on and couldn't communicate with the nurse.. to support this my nurse friend has reported similar scenarios of foreign staff being employed with very poor English. Obviously this does not excuse actual racism, but I can see how this scenario may be interpreted as racism.

"if someone refuses to be treated or cared for by an NHS staff member due to the colour of their skin, that this is racism and something that technically in the eyes of the law is a hate crime."

Please don't misrepresent the law. There is a lot of nonsense talked about hate crimes.

For anything to be a "hate crime" there has to first be an independent underlying "crime" before the "hate" part comes into it.

What do you think the crime is here? Refusing treatment is not a crime and the reason behind the refusal does not turn it into one.

Frequency · 04/08/2026 13:32

Switchnow · 04/08/2026 13:04

Fair enough.

My issue is with my hearing, and the accent being hard to lipread, I cannot see people's lips over the phone, so the accent makes little difference in that scenario.

I tend to avoid phone calls where I can because I hate phoning people, but I do find them easier than speaking face to face, with any accent, at the moment. I can hold the phone to my better ear, turn the volume up high, and make sure I'm not in a place with a lot of background noise.

People don't have those functions. I can't turn their volume up and hold them to my right ear. They can turn their volume up by shouting, but unless they shout loud enough, which they rarely do, that makes it worse, not better.

I can turn my head so they are at my right side, but sometimes the layout of the room would then mean my back is to them, which is a) rude and b) makes it worse because I then cannot see their lips. My right ear isn't 100% either, it's just not as bad as the left one.

riceuten · 04/08/2026 13:32

IDontHateRainbows · 04/08/2026 08:23

I can see a situation where a non white doctor does something patient unhappy with unrelated to their skin colour and white patient too scared to say something in case accused of racism, with your idea.

Very easy for the medical professional to then think they are untouchable.

I think it's called the 'woke cloak'

So that excuses refusing treatment from non-white staff ?

Rolls eyes

Spiffingdarling88 · 04/08/2026 13:32

Ive had some amazing nurses and doctors from Africa, Singapore and India to name a few but have had some bloody awful ones who I can't understand and I'm pretty sure don't understand me.

I read this morning about an Egyptian doctor who attached someone's intestines the wrong way around causing a loop instead of attaching to the bowel they attached it to the stomach. An African nurse that got a job in gastro and didn't know what some body parts were or simple medical terms. I think the NHS needs to do better checks on employing individuals from aboard. Though I sometimes wonder why we aren't investing more in home grown talent.

When I was in hospital recently, lots of student nurses didn't have a job at the end, majority were black british and were amazing, I hope they don't go aboard.

You do wonder how some people get the job and it's not racist to refuse to see someone if they are medically incompetent or unable to communicate.

I do believe a tiny minority are racist and they should have to wait longer.

Vinvertebrate · 04/08/2026 13:32

MrsBennetsPoorNervesAreBack · 04/08/2026 11:50

So if someone actively refuses treatment from your DH because they don't like the colour of his skin, you think the NHS should provide a white consultant to see the patient instead?

I'm not talking about refusing treatment to patients who express racist views. I'm talking about those who choose to decline treatment because of the race of the HCP. Do you really think that the NHS should just allow them to demand a consultant with the ethnic background of their choice?

It’s far more nuanced than that, isn’t it? I know the left isn’t great at nuance, but I’ll try…

The NHS treats everyone, because (morally) it’s unconscionable not to preserve life where possible. We treat all kinds of undesirables for this reason - like Rudukabana in Broadmoor.

I personally find racism abhorrent, but that’s not a universal view and holding negative views about certain people is not unlawful per se. There are plenty of other reprehensible views out there - misogyny, homophobia, ageism. It’s a horribly slippery slope to withhold treatment based on whether the patient hold the “correct” opinions and gleefully “let them suffer” if they don’t. It’s pitchfork talk, and we’ve moved on from that.

Third, the NHS is hardly at the top of its game right now and that inevitably leads to more challenging conversations between patients and hcp’s. It’s as facile to assume that no hcp would use this “rule” for their own benefit as it is to assume there are no racist patients. It’s far easier to accuse a patient of racism than it is to respond effectively to a justified complaint.

There are so many potential exceptions to any “rule” as well. My DGD’s best friends for 40 years were an Indian family, but he began to express racist views (and behave in a sexually inappropriate manner) after a GBM diagnosis. It is common to become disinhibited in these circumstances. Then we have all the dementia patients who don’t even know what they are saying…

FWIW DH has had one white patient refuse to see him in the last 25 years, because “ew suicide bomber” apparently. More recently, he had to call security after a patient angrily and loudly berated him in the clinic waiting room for not writing a letter confirming the patient’s need for a bigger council property. This patient was a Muslim, like DH, and considered DH a godless traitor to his religion. 🙄

I mean, obviously, both men are cunts, and I suspect if either of them were to be palmed off to another consultant with different skin colour (or hair length, or shoe size) DH would be utterly delighted. However, I suspect in your example only one of them would have future treatment refused. Which is, respectfully, nuts.

andweallsingalong · 04/08/2026 13:33

I disagree for two reasons:-

  1. If a racist asks for someone of a different skin colour they face natural consequences of a much longer wait as a punitive result. Positively, a staff member is protected from potential racism by the person.
  1. I know someone who faced long term child sexual abuse from a grooming gang who were all non-white. In everyday life he is fine. He has a visceral fear reaction from being touched in a medical setting by someone non-white and is so scared of being accused of being racist that he has avoided the GP / Hospital in potentially life threatening circumstances.

As an aside, I was once treated in A&E by a Dr who had English as a second language. He treated my minor physically obvious symptoms, but didn't understand my more concerning non-visible symptoms. If he had I would have had scans and likely been admitted. Instead I was released in agony with paracetamol. What should I have said to get the treatment I needed from someone who clearly didn't fully understand me?

Naunet · 04/08/2026 13:33

Switchnow · 04/08/2026 13:28

No more than the pp who implied we should all feel as she does.

Where did she say that every woman who has experienced sexual violence, cant want a male doctor?

A little compassion for other people seems to be missing these days, its all me, me, me.

Switchnow · 04/08/2026 13:35

Frequency · 04/08/2026 13:32

My issue is with my hearing, and the accent being hard to lipread, I cannot see people's lips over the phone, so the accent makes little difference in that scenario.

I tend to avoid phone calls where I can because I hate phoning people, but I do find them easier than speaking face to face, with any accent, at the moment. I can hold the phone to my better ear, turn the volume up high, and make sure I'm not in a place with a lot of background noise.

People don't have those functions. I can't turn their volume up and hold them to my right ear. They can turn their volume up by shouting, but unless they shout loud enough, which they rarely do, that makes it worse, not better.

I can turn my head so they are at my right side, but sometimes the layout of the room would then mean my back is to them, which is a) rude and b) makes it worse because I then cannot see their lips. My right ear isn't 100% either, it's just not as bad as the left one.

I do understand what you mean, I find it harder to follow someone when I can’t see their mouth. In a medical setting I think articulating that to the practitioner is completely acceptable, rather than some of the posts here about ‘Indian doctors’ and the assumption that English as an additional language means someone is incomprehensible.

theneighboureatmysalad · 04/08/2026 13:35

What should I have said to get the treatment I needed from someone who clearly didn't fully understand me?

expecting the staff to speak the language of the country they are working in, or have an interpreter, is not racist nor outrageous.

Switchnow · 04/08/2026 13:37

Naunet · 04/08/2026 13:33

Where did she say that every woman who has experienced sexual violence, cant want a male doctor?

A little compassion for other people seems to be missing these days, its all me, me, me.

Funnily enough that’s why I responded to the pp. She doesn’t get to say what we all need, either do I, neither do you. We’re all different, not defined by someone else’s shitty actions. Fucking hate when people do that.

theneighboureatmysalad · 04/08/2026 13:39

If patients can start refusing doctors based on sex and gender, because a female doctor can't be as good, can't be trusted, is too hormonal, and people can't see the problem of having a second-tier medicine, it's frightening.

SleeplessInWherever · 04/08/2026 13:40

We recently submitted a PALS Complaint regarding the treatment our disabled son received during a hospital visit.

The man who treated him was African, however that had absolutely no impact on his mistreatment of my son. Zero.

I still, when writing the complaint, felt I had to be very careful to not make it sound like my issue was in any way affected by his race, because it wasn’t, but it felt obvious that it could be assumed otherwise.

He did get it very wrong, but had I for some reason said that I didn’t trust him because of his race, I absolutely would have expected either refusal of treatment or a very long wait for a different doctor.

Luckyforsome23 · 04/08/2026 13:40

I worry that perfectly legitimate concerns would get thought of as racist. Eg declining consent for vaginal exams in labour. I declined most offered examinations but how would an individual member of staff know if I was declining due to colour of their skin (I wasn’t)

ThisHazelPeer · 04/08/2026 13:41

Katemax82 · 04/08/2026 08:17

It's disgusting..if all on white NHS staff disappeared the NHS wouldn't exist

Don't be silly. Of course the NHS would still exist. We have been brain washed into believing that the answer to every British problem is to add in non white people. This is backwards thinking as white people are more than capable of doing the jobs currently taken by non white people.

southerner29 · 04/08/2026 13:45

I know someone who refused a Pakistani financial advisor recently. Wanted someone from their own culture.

Part of my job is sourcing/finding the right services for people. I have a lot specify with therapy (as an example) that they want someone from a similar background to them.

Some of it is on experience. They've had those from different cultures and felt unable to fully entrust them with their feelings. Others, it is just a preference.

Notonthestairs · 04/08/2026 13:45

ThisHazelPeer · 04/08/2026 13:41

Don't be silly. Of course the NHS would still exist. We have been brain washed into believing that the answer to every British problem is to add in non white people. This is backwards thinking as white people are more than capable of doing the jobs currently taken by non white people.

Are you assuming 'non white' people working in the NHS aren't British?

SleeplessInWherever · 04/08/2026 13:49

ThisHazelPeer · 04/08/2026 13:41

Don't be silly. Of course the NHS would still exist. We have been brain washed into believing that the answer to every British problem is to add in non white people. This is backwards thinking as white people are more than capable of doing the jobs currently taken by non white people.

Are we working under the assumption that “non white” people can’t do those jobs as effectively?

If not, there’s no problem with them having them, right?

I couldn’t give a flying proverbial what colour my doctor, nurse or HCA is. I am far more interested in their ability to do the job safely and effectively. They could be purple with yellow spots if they’re going to provide the level of care needed.

I assumed that was the sensible, normal way to look at it.

Laurmolonlabe · 04/08/2026 13:49

YesIKnowThatThankyou · 04/08/2026 09:25

Most won’t have paid nearly enough and some will have paid nothing. But hey, everyone has a “right” to be racist right?

You can't not care for people just because you don't like their views- that goes right back to Hippocrates, it's not negotiable.
Making assumptions about people's contributions is not possible- plenty of racists I have met were well educated high earners and would paid in a full whack. Everyone has a right to their own opinions, but it's not reasonable to refuse treatment because of your opinion.

Ereshkigalangcleg · 04/08/2026 13:53

Switchnow · 04/08/2026 13:37

Funnily enough that’s why I responded to the pp. She doesn’t get to say what we all need, either do I, neither do you. We’re all different, not defined by someone else’s shitty actions. Fucking hate when people do that.

Why are you jumping in to offer your equally irrelevant view? The pp was saying that many women do need their intimate care to be by women only. Your statement that you don’t care doesn’t cancel out that she and many other women do.

cantitbesimpler · 04/08/2026 13:54

If you work in the NHS, the refusals are often very blatantly racist unfortunately, not a misunderstanding or coincidence as with some of the examples here. There is so much racism, from patients on elderly wards to all ages in A&E. It's awful to witness and has made me very angry in behalf of my colleagues - who are often pretty resigned to it

MrsBennetsPoorNervesAreBack · 04/08/2026 13:54

Luckyforsome23 · 04/08/2026 13:40

I worry that perfectly legitimate concerns would get thought of as racist. Eg declining consent for vaginal exams in labour. I declined most offered examinations but how would an individual member of staff know if I was declining due to colour of their skin (I wasn’t)

If you're declining the procedure in any case, then there wouldn't be an issue, would there? Nobody is arguing that anyone should be denied wider care if they are suspected of being racist. Merely that, if you refuse a procedure because you don't like the race of the HCP, you can't demand that the same procedure be carried out by someone of a different race. In your scenario, you don't want the procedure in the first place, so the issue would never arise.

OP posts:
mids2019 · 04/08/2026 13:55

SleeplessInWherever · 04/08/2026 13:40

We recently submitted a PALS Complaint regarding the treatment our disabled son received during a hospital visit.

The man who treated him was African, however that had absolutely no impact on his mistreatment of my son. Zero.

I still, when writing the complaint, felt I had to be very careful to not make it sound like my issue was in any way affected by his race, because it wasn’t, but it felt obvious that it could be assumed otherwise.

He did get it very wrong, but had I for some reason said that I didn’t trust him because of his race, I absolutely would have expected either refusal of treatment or a very long wait for a different doctor.

I think this is a valid approach. Those looking at the complaint may well be looking for any inferences of racism even if not overt. It is easier to dismiss patient s as bigot ed.trouble makers than actually dealing with the complaint.

Octavia64 · 04/08/2026 13:56

The question of whether people of colour csn be racist is an interesting one.

it used to be answered in the negative - that racism was prejudice plus power and so any person of colour could not be racist. (This of course leaves open the possibility they can be prejudiced)

see eg here for an explanation of this:
https://jimcrowmuseum.ferris.edu/question/2009/march.htm

however this very much leaves open the possibility that in countries where the power is in the hands of people of colour they can be racist (and the obvious example is Muslims and Jews where Muslims are racist against Jews).

See eg for a (short and simplified) account here
https://en.wikipedia.org/wiki/Antisemitism_in_Islam

india is also an example of a country where skin tone is extremely important and historically fairer children were preferred to darker children.

See eg this academic paper on the influence of skin colour in marriages in India

https://www.researchgate.net/publication/274039263_Skin_color_matters_in_India

so in the context of the U.K. there are several cultures that are likely to judge skin tone and or ethnicity, Indian and Pakistani origin being likely given the home culture, as well as the Muslim/judaism clash.

it seems likely of the examples given in the article of racism not all of the people quoted were white.

NarnianQueen · 04/08/2026 14:01

People haven’t suddenly become racist you numpty

They are reacting to the very real problem of NHS employees not having a strong enough grasp of English to be able to safely administer care. The skin colour is a red herring.

Ereshkigalangcleg · 04/08/2026 14:03

Black nurse Jennifer Melle was dragged over the coals by the NHS and NMC for calling a transgender paedophile convict he on the phone to a doctor, he responded by physically threatening her and calling her the n word. She was disciplined for the affront to his “dignity” and received zero support for being the victim of a racist hate crime.

linked to Christian Concern because they give the most detail.

https://christianconcern.com/news/nursing-and-midwifery-council-abandons-cases-against-nurse-jennifer-melle/

Nursing and Midwifery Council abandons cases against nurse Jennifer Melle - Christian Concern

The Nursing and Midwifery Council abandons cases against Christian nurse accused of posing ‘risk to the public’ after 'misgendering' patient

https://christianconcern.com/news/nursing-and-midwifery-council-abandons-cases-against-nurse-jennifer-melle/

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