To not offer to clean up my DD's wee

[milliec]

Message withdrawn

And what good will that do - the girl in the shop if she is sat staff will be young - so because she upset you DC you want her fired - thats nice. Why not approach it to the manager that some of the staff need further training and that you would like the girl to say sorry.

And why is every reply in here contact the local paper - it is hardly news is it?

flashman even if you are young you know that swearing at young child is out of order. sounds like this girls has no manners!!

everytime i pull teens up about swearing in front of my dds they always apologise and say that they didnt realise and thats school aged children!!!

she called a 2yo girl a fucking stupid lazy idiot and you think she should keep her job?

flashman does make a good point about punishing the shop owner for an employee's stupidity/nastiness.

Perhaps a word with the manager would be a calmer way to go.

It will certainly be the only way you will get an apology...

Exactly they did not realise it - thinks are def said when you are young without engaging brain - so would an apology not be enough?? No need to get her fired or call the local paper?

I don't think she should be working in a shop if she thinks that's an acceptable way to speak to a child or any customer. She deserves to lose her job IMO

Get her fired, its outrageous behaviour

To be honest if I was young and confronted by a pissing child I expect I might have said something to the mother before I had thought of it.

The whole incident could have been avoided if the girl had just let m's dd use the bloody bog.

"To be honest if I was young and confronted by a pissing child I expect I might have said something to the mother before I had thought of it."

Nice!

Really Flashman, then you shouldn't have been in a postion of customer service.

Message withdrawn

Such offensive behaviour is unacceptable whatever your age. I would never speak like that to a child, and speaking like that to a customer is just plain stupid.

well i think that says more about you flashman....

i don't necessarily think getting someone fired is the way to go, but talking to the manager explaining what happened and that he/she needs to talk to shop asst and apologise - if the manager doesn't care and thinks its acceptable for their staff to talk like that then go to the local paper

Message withdrawn

I was never in a position customer service - I was trying to look at it from the other point of view.

Oh I would add that I don't think you are unreasonable in not cleaning up the wee.

No sorry her outburst was unacceptable

I've worked in plenty of shops, cafes etc since I was 15; being young does not automatically make it OK to be cruel to small children and get paid for it! If anyone I worked alongside had said what this girl said I'd have expected pretty serious consequences of some sort.

It is not OK and the local paper is not IMO an overly hysterical response. And in a sense, yes it is news if it brings attention to something unacceptable relating to a local business. Our Edinburgh paper had a big article a while back about a restaurant refusing to heat up someone's baby food. Not saying it should be front page in the broadsheets but fair enough for local paper to cover nastiness like this.

The girl should lose her job for that kind of behaviour and any right-minded employer wouldnt stand for it either. If the girl isnt made culpable for her actions she'll think it's perfectly acceptable to speak to people in such a manner and it really isnt. Short sharp shock could do her the world of good.

I'd speak to the manager and fire both barrells. It mightn't be the managers' fault, but, the role of a manager includes being responsible for the goings on under their management. So, it certainly is the managers problem to deal with and rectify.

Would agree though that it's prob best to give the manager or owner of the business a chance to take action first, but if they don't take it seriously enough I would def go to paper.

I would not want that person working for me, she would definitely be on a written warning if I got a complaint like that. You will be doing the owners a favour by complaining about her. No one can get anyone fired either. that is a decision for the employers, one they may well be right in taking.

once let a mum & little son use our shop toilet (although we're not supposed too due to insurance etc as in Staff area but I took pity being a mum of three myself) and they complained that it smelt and the hand dryer didn't work
no point to that exactly but just thought I'd drop it in

She went to ask her manager so surely the manager saw and heard everything?

Besides Flashman it is not about the girl being rude to an adult customer, upsetting the OP, etc -- it is more about the fact that she addressed these comments to a young child who was already in a potentially embarrassing situation. It could have a lasting effect.

Personally I don't think being sacked is that harsh a punishment for young person anyway, it's not like it's the end of her career or she has four kids to support (presumably!). It's an opportunity for her to learn a lesson and she will, if so minded, easily find another job. Shop jobs etc are not hard to come by. Unless you insist on psycho swearing-at-babies behaviour.