Was I right to complain and would you be worried?

[Wooorid]

Just had a delivery driver from Dominos unable
to find our house (village but not the easiest to find, though Amazon manages fine!). They called my phone and were clearly stressed,
I could see them going back and forth every few minutes while on the phone but because of how far we are from the main road I couldn’t go out (dc at home). He started raising his voice saying ‘im on ‘green’ lane!’ Almost angry over and over.

I felt really intimidated. He didn’t say anything to make me feel like that it was just the tone and then general way the conversation was. He must have then realised where it was and hung up, then absolutely raced down our drive, I thought he was going to hit the house. When I opened the door he pushed the pizza to me and didn’t say a word then drove off again reversing at high speed. I was on the phone to the dominos place literally at the time he arrived as they had called me to say their driver couldn’t find where we are. She could tell I was shocked when he turned up and was probing to ask if I was ok, I said I was quite shocked and wasn’t really sure what had just happened and that their are kids often playing and his speed in particular really scared me.

She said she would feed it back to him (no pun intended). I then said I didn’t want her to do that and didn’t want a fuss made as I was worried he would come back and do something awful to us. I have anxiety. Anyway she said she had a duty to feed it back to him and she apologised, she was very nice.

I feel really shaken up. For context I am often alone at home with small small children as DH often late at work and we are down a dark ish lane by the village. I am probably overthinking but I feel terrible for even admitting what he had done as he was obviously having a shit night and on next to no pay and no I am also worried I’ve unintentionally riled him up. I ordered food in as I was stressed with work and now this has just made me more stressed!

Your reaction is really over the top. He was rude as he was stressed and was probably worried his boss would accuse him of messing around as he wad
gone for so long. There is literally nothing to suggest he’s a bad person

I think you’re spiralling. I’m not judging you, I’m prone to it too.
he is not going to come back and do something to you because of bad feedback.

@ToKittyornottoKitty sorry I don’t understand your post. I didn’t say he was a bad person?

@Blimms it’s not unheard of though!

Suggesting you think he may come back and do something awful to you suggests you think that!

For future times get the what 3 words app then if people can’t find the house you can easily direct them. You could even put them on the order in the special requests type box.

@ToKittyornottoKitty oh sorry I see. Well maybe but he just seemed furious when he arrived.

He was probably worried if he gets paid per delivery and might have had others to do which were going cold.

Most people are perfectly nice, normal and doing their job. You would have to be a bit weird to move from having a bad day at work to starting a full blown vendetta with a random customer because their address wasn't obvious.

Could you make your address clearer from the road or use What3Words?

You did say that @Wooorid

So you don't think he's necessarily a good person........

Okay, but he isn’t.

He was frustrated as he’d been lost for a long time, the food was going cold and he was due back in work. He was a human that got frustrated and drove too fast. Your reaction wasn’t rational as you were stressed and human also. Try and put it in perspective. The domino’s driver wants to get his job done, get paid and go home, he doesn’t want to do awful things to you and end up in prison because your house was hard to find.

The what 3 words suggestion by another poster is a great idea.

@Dearover i meant because he’s going to have to face feedback now because of me. Not just that he would do something because he couldn’t find the house

It really frustrates me that you, a paying customer, have been left feeling this way! I’ve worked in hospitality and retail over the years so I know that customer service roles are tough going but the service that customers are receiving nowadays is absolutely diabolical.
You did nothing wrong in complaining. His behaviour sounds very aggressive and unnecessary. Surely when he got the delivery details he should have realised your house may be slightly difficult to find. Muster up some patience and just get on with it without being an A hole.
A lousy experience for you OP. Hope your next experience is better

What on earth did you say to the Dominos worker that had her checking you were ok?!
The guy got stressed because he was running late. He did nothing to deliberately intimidate you.

I could see them going back and forth every few minutes while on the phone but because of how far we are from the main road I couldn’t go out (dc at home). He started raising his voice saying ‘im on ‘green’ lane!’ Almost angry over and over

If you were on the phone to him, could see him, and still couldn't give him decent directions such as "turn around and then take the second lane on the right", I can see why he was getting frustrated. He didn't really do anything wrong other than try to get back on schedule as quick as possible.

Why don’t you have a sign at the bottom of your drive as you know it’s difficult to find?

A lot of employees receive bad feedback sometimes, especially in customer service roles. It's ok. They can handle it. They don't need to take revenge.
But it sounds like you don't feel safe in your own home, or being on your own. That's something you need support with. You could try NHS Talking Therapies or a private counsellor. You don't have to live like that.

I don’t know if it was deliberate but raising his voice down the phone felt intimidating

@Cannedlaughter amazon find it every time so it is ‘find-able’!

@ColdAsAWitches I did give good directions, he was raising his voice at the time

@wakeupshakeupmakeup thanks this is really kind x

Your reaction is crazy excessive. In future use What3Words in the driver instructions.
And calm down.

I could see them going back and forth every few minutes while on the phone but because of how far we are from the main road I couldn’t go out (dc at home).

this is the bit I can’t understand. If you could see him why couldn’t you walk up the path? I can’t see how you couldn’t walk up the path to wave at him

I’m sorry you felt like this in your home and your concern about walking up the path to wave at him. let dominoes speak to him. They might put a note on your address to help with any further pizza deliveries

@OnTheBoardwalk because two under 3 at home can’t wander down the road and leave them

Is it findable by an ambulance in the dark? You should do something to make it more obvious and maybe not worry that the pizza driver is gonna egg your car or whatever.