To keep an item that I have received a refund for as it was lost?

[Confusion33]

I ordered some shoes from JD Sports, £40 and they didn't arrive for weeks. I contacted them and they agreed to issue a refund. Just got an update from Evri that the shoes are ready to collect. Ive already got the refund but would like the shoes. AIBU to collect the shoes?
I bought the item from the website as a guest with no account and used my bank card so don't think they can realistically charge me again can they?

Keeping both would be greedy. As a compromise keep one and donate one to charity.

Keeping an item you have received a refund for is theft. So yes, that is unreasonable.

No. I have had this twice this week and have done the right thing. Argos delivered me a £100 vacuum instead of a £15 ironing board I told them and got it picked up. A clothing retailer gave me a refund for a missing package but it turned up so I emailed them to pay. Dont

Meh, I'd keep them. Argos is hardly going to shut down over a £40 loss,

I'd go collect the shoes if you still want them and would be prepared to pay for them if you had to. I'd then ring the company and offer to pay, but I bet their system can't cope with taking payment over the phone for an online order that's already been refunde, so they may say keep them.

If you have to collect them You’ll have to show ID and that will be proof that you have gone to claim them despite the refund, that is theft.

You should leave them so they are returned to sender. Or contact the seller after collecting to send back the money.

Its a bit different from just keeping them after they’re delivered to your house. There will be proof that you actively got them after you got the money back.

This happened to me with Lucy and yak they sent me a payment link which I used and they then they sent another pair of the same shorts! I emailed again explaining and returned the second/extra pair and they refunded me, so I gave up.

Id like to try the shoes on to see if I want them, not sure how I would pay afterwards though? Would they send a link or something, the shoes have gone up to £55 so not sure how that would work. Also if I didn't want to keep them how would I return them?

If you want to be a thief go ahead. Can’t believe a decent person would even need to ask this question.

Ignore the martyrs. Keep them.

You seem to be coming at this from the angle of whether you’d get away with it (i.e. whether they could charge you again) rather than what’s the right thing to do. Integrity is about these kinds of choices.

If you still want the shoes then collect them, but also contact JD Sports again and offer to pay. They can’t make you pay the increased price and how to make it all work is their problem to solve, not yours, so most likely they’ll tell you to just keep them anyway - but your conscience will be clear.

Yeah is it not a bit of a risk for a pair of free shoes?

Why? it makes no sense! This is such off thinking. DS provides a service - think nail bar. She charges if cancelled at less than 2 hrs notice, which is very fair. Someone pulled this trick on her on Xmas eve - her busiest day of the year. Booked a £150 service, cancelled at 15 min notice and then "sent the money to charity" and accused her of being greedy. The shop sold the trainers. They refunded. Pay them for the shoes OR return them. It is nothing to do with Charity or giving, if a shop or business wants to donate to a charity they will do this already.

If they audit things like this and see you’ve been and collected them, it would definitely be classed as theft. It’s different if it’s just dropped at your door but to collect it knowing that you haven’t paid, is theft. Let them go back and either re-order or visit a store to try on. You asked for a refund, rather than wait to see if they turned up so you forfeited your right to the order.

We had something similar happen with Amazon where a game was marked as lost so I asked for a refund and they advised it may turn up and I’m to return it if it did (I would have anyway). They were obviously notified that it had been delivered as the same day it was dropped off, they emailed me to ask when I was returning it. Your retailer will be notified that Evri now have your parcel and if you collect it. It doesn’t go under the radar.

Nonsense. The shoes belong to OP. Under the terms of the contract she ordered the shoes to be delivered within a specified time. She approached them about a breach of the contract, they agreed they had not met the terms (shoes within a certain timescale) and refunded her money. The shoes turning up late doesn’t reverse the contractual breach.

If you paid someone to say, build a wall in your garden and it wasn’t done properly, they agreed to refund your money, then someone else came in and fixed it for free, would you have stolen the wall? Can the builder come and take it back?

Items returned will not be re-sold. They simply go to waste. I would bet my house if OP lets JD sports know, they will say just to keep them. They have already written off the loss. The courier will have been expected to re-imburse them for the loss.

@Confusion33keep the shoes if you want them.

Keep them. JD won't notice or care, it's not like they're a small business.

I doubt there is going to be the depth of investigation as to the location of the item!

Someone pulled this trick on her on Xmas eve - her busiest day of the year. Booked a £150 service, cancelled at 15 min notice and then "sent the money to charity" and accused her of being greedy.

What does this even mean? Could you write it more coherently?

I ordered some perfume about 8 years ago. Didn’t arrive. They arranged for another delivery after I contacted them 3 weeks later. Another three weeks later, I contacted them again as it wasn’t received. So sent another perfume.

Received the 2nd replacement 2 days later. Then about 4 months later with about ten days gap, I received the other two. I knew it was the first and first replacements based on the tracking number. Contacted the company. They said keep the other two! As by then it was 7 months since I placed the order! Plus perfume went up by £4 since. Got 3 bottles of perfume for £25

Thanks think I'll collect them next week and see if they follow it up. The refund was issued last week. If they do contact ill just pay the £40 not a big deal or ask them to send out a free postage label

Yes, keep them. Don't worry about it.

Morals aside, if their systems are comprehensive enough and get the collection notification, you may be billed at a later date. So save yourself the hassle or be prepared for this.

This...the shop doesn't benefit if op donates the shoes or equivalent to charity. If op wants to donate to charity, she should do this off her own back, not decide she will do so on behalf of a shop

Op, contact the shop and explain. They will either tell you to keep the shoes or have a courier return them.

Utterly ridiculous virtue signalling by proxy 🤣

Would you. Really?

It really wasn't that hard to understand.

PP's daughter had a client booked in for an appt charged at £150. Client cancelled last minute, but instead of still paying PP's daughter due to the late cancellation, the client said she'd donate that £150 to charity instead. Which, she most likely didn't do. And wasn't her decision to make, she should have paid the cancellation charge to PP's daughter