To keep an item that I have received a refund for as it was lost?

[Confusion33]

I ordered some shoes from JD Sports, £40 and they didn't arrive for weeks. I contacted them and they agreed to issue a refund. Just got an update from Evri that the shoes are ready to collect. Ive already got the refund but would like the shoes. AIBU to collect the shoes?
I bought the item from the website as a guest with no account and used my bank card so don't think they can realistically charge me again can they?

I’m in the minority here - I bought a coat, it never came, I got a refund, then the coat turned up. I kept it. Did I feel bad - not at all. Their mistake with the courier and delivery service! I wouldn’t have done it to a small company, but millions of parcels go missing every year. If the company had contacted me to retake payment after the cost got to me, I’d have happily paid. They didn’t chase it and were happy enough to refund me - they could’ve said wait another week by which point the coat would’ve got to me!

I’m usually pretty honest about stuff like this, but I had a similar situation recently where the customer service was so slow and terrible (like a month to actually offer a solution to the fact it was ‘lost’) that when it eventually turned up I just thought fuck it, I’m not going through the whole rigmarole again and kept it and the refund.

As an ex Police Officer every criminal tries to justify their actions. Shoplifters who think they’re noble because they only steal from big shops, burglars who think they’re noble because they would never steal from their neighbours only ‘rich people’ etc etc.

On a similar note, I ordered a Christmas present. Company twice promised twice I would receive by Christmas but I didn’t. Christmas morning they emailed to say I would receive by mid January. I told them to cancel. They offered me a discount on a future order. I told them again to cancel and refund, they offered another discount on future order.

I contacted my bank for chargeback and have been refunded.

Boxing day they dispatched. It’s coming from China and tracking now shows in UK.

When it’s received do I tell my bank it’s been received, tell the company, or say nothing?

I wouldn’t have ordered if they didn’t say receipt before or if I had known it was coming from China.

This happened to me last week. A parcel I ordered got lost, it was actually my fault as I put slightly the wrong postcode. Sarah Raven re sent the item free of charge, then the original one turned up 4 weeks later! I emailed to offer to return it but they said keep it! I had a feeling they would as it wasn’t an expensive item, but I felt better offering

I’d just keep them as I’m far too busy for sending packages back for stuff worth £40.

Donating shoes to charity is still theft because they don’t belong to you so you can’t treat them as if you do.

I remember a long thread here about someone one taking money from a cashpoint that the previous customer had forgotten to take and there were lots of ‘I’d give it to charity’. No it’s theft whether you give it to Oxfam or buy a Rolex. It’s not your money!

Tell me you know nothing about the law without telling me you know nothing about the law.

OP, you have been refunded therefore they do not belong to you. It would be theft to pick them up and say nothing, particularly clear cut legally when you have to proactively go and get them rather than their being delivered to you. Chances of anything actually happening to you in that regard almost zero so it boils down to what you think is morally acceptable.

If you drop them an email to explain they have turned up there is a very high chance they will simply say keep them.

We had a (small) Christmas gift from a big retailer that wasn’t delivered so they sent a replacement. In the summer I found the original parcel- the courier had in fact delivered it to our shed.
When I rang to fess up(in my defence the courier never left a delivery note saying where they left it) they asked if I wanted to buy it at a discount. I said no thanks as we already have one. Then they asked if I wanted to keep it or have it collected.

I had this, the item arrived 6 weeks or so later. I actually didn’t want it in the end as I bought an alternative. I emailed the shop and they said keep it.

I have had a similar experience with a garden trellis from B&Q. Was supposed to arrive in 3-4 days. No sign , email or tracking info. Contacted them after a week - they asked me to wait a further week which I did - still
nothing. Contacted them again and they refunded me. Three weeks after that , the trellis arrived. I contacted B&Q and they said to keep it as it was too complicated to charge me or get it collected.
You have to contact the retailer - it is then their call about what to do. The shoes are now theirs not yours as you had a refund.

She said it would be greedy to keep both of the pair of shoes, so keep just one shoe, and donate the other shoe (of the pair) to charity. It appealed to my silly sense of humour.

Keep them. If they don't like it they can recoup their loss from Evri

"Ignore the martyrs. Keep them."

Ha ha - if you're not a thief you must be a martyr!

I love these threads. It reminds me how many entitled shits there are in the world

Are people really this sanctimonious? Quite a few times I’ve had notifications to say an order has been delivered, but no image to say where, or an image showing it by the closed front door only to not see it when I get home. I assume in those cases it’s been half inched by someone, contact the retailer and a replacement is sent, usually by a different courier who hands it to a human being. If the first delivery does eventually show up - oh, they left it inside the bin, discovered when I empty the recycling etc - then I keep it or give it to a friend. Obviously. Retailers account for losses and if they use unreliable delivery services then they know the cost of that. I’d keep them OP, sometimes you get little bonuses in life. Certainly don’t feel sorry for JD.

I'm having similar issues with Amazon.
I have a monthly wine subscription, which was supposed to arrive on 28th and payment was taken. Nothing arrived. Delivery date was put back and then changed to delivery by RM. Never had this happen before. RM tracking says they are still expecting it, but Amazon says it was dispatched on Sunday 29th. Amazon saying delivery expected on 31st. No delivery.
Amazon now saying to contact Customer Services for Refund or Replacement. Where do I stand if I get a refund and then it turns up?

But she would be bring honest by letting them know she's collected them. The amount of pearl clutching that goes on over errors made by large companies is astounding. Some people seem to think that it's the customer's responsibility to run around returning things, paying for that, chasing up a refund for said return, otherwise they're some kind of terrible criminal who deserves hell fire and brimstone because they don't have the time or inclination to spend ages putting the seller's error right. I call that sanctimonious myself.

"Two- don't be sanctimonious"

Ooh, another one. If you're not a thief you're sanctimonious.

Keep them coming!

Surely JD would have claimed through the delivery company for the loss of the parcel, so the item now belongs to evri? Who have told you the parcels there so 🤷🏻‍♀️ JD couldn't charge you for the item if they had made a claim for the loss to evri?

I would keep it and have done in similar circumstances in the past.

I ordered a walking pad costing about £150 from Amazon, local delivery drivers did their usual lazy thing of dumping the package downstairs instead of delivering to my apartment via the lift which I was notified of via email. I was very ill and in bed that week with extreme fatigue and was unable to carry it to and from the lift.

So I was waiting for my boyfriend to come back from holiday and bring it upstairs. When I finally got out of bed to check on it, it had vanished. I told Amazon it was partly their drivers fault for not delivering to my actual apartment.

They agreed and refunded me.

A few days later it turned up again / apparently the building maintenance person had moved it so it was never stolen.

I informed Amazon and they were like oh okay whatever 😂 they didn’t ask for the refund or the walking pad back!

Op this happens to me at least
once a year. I’m the past years I have not been charged or incorrectly charged for ;
a rolling shelf from Tjmaxx 70$
a case of presecco..scanned a bottle thru the little opening in the box so charged 16$ not 60$
boden sent 2 shirts… charged for one…I returned it and they credited me so I got the 150$ shirt for free
expemsive hair dryer not charged even tho it was handled by employee and security “spider” was manually removed.
honestly I often don’t know how much I am spending so don't note the difference at check out and don’t discover until I get home. I’m also negligent about having my glasses on when checking out. I read the receipt at home but not always right away. Im juggling phone purse wallet sunglasses reading glasses amd many checkouts don’t even have a screen I can easily see and watch as each item is scanned. Often I say…we are good here? Done here? And the clerk says yes. It’s their job to scan and charge correctly and mine to pay. I don’t train them.

I kept all these items so I say keep them. You can support them by being a future customer.

Pay for them. When I had something similar happen, I contacted the company to ask how to pay again and they let me have it for free and sent me a gift. That's not why you should pay for your goods, though.

Shit customer service is not the same as shoplifting 🙄 I’ve been waiting months for an item that the company have admitted they lost, they only offered store credit or a replacement (which they can’t fulfil as it is now out of stock) and getting any kind of response from them about refund is like getting blood from a stone. If the item turned up after a refund I would keep it for all the hassle.

Haven’t RTFT. Whenever something like this happens to me I always email the company to update them. Invariably they tell me not to worry and that I can keep the whatever it was. I’d rather be upfront than have them contact me potentially accusing me of having something that I am not entitled to.