To keep an item that I have received a refund for as it was lost?

[Confusion33]

I ordered some shoes from JD Sports, £40 and they didn't arrive for weeks. I contacted them and they agreed to issue a refund. Just got an update from Evri that the shoes are ready to collect. Ive already got the refund but would like the shoes. AIBU to collect the shoes?
I bought the item from the website as a guest with no account and used my bank card so don't think they can realistically charge me again can they?

@upstairsdownstairscardboardbox I think you’ve missed the joke! I thought it was funny anyway!

Your DC cannot resell an appointment time with 15 mins notice which is why they are expected to pay.

The trainers can be returned to the store and resold so no one out of pocket.

Completely different scenarios.

Eh? Surely by refunding the money, the contract becomes null and void? Both parties back to their starting position.

And your analogy is irrelevant - you’re equating a retail purchase with providing a service (it’s building a wall, not buying one!)

Enjoy them x nice to get freebies

If its not a big deal, why not be honest and contact them now?

This

And say what?

You're meant to be honest and go out of your way to return the shoes. How many of the martyrs would really be doing the same?

I'd collect them and if you want to keep them send an email to customer service explaining they've now turned up. I think they'll likely say keep them.

Not your fault they were lost so we’re refunded Just collect and see if you like them.

the pearl clutchers are enjoying having the moral high ground this morning lol

All the people wringing their hands about you being a thief 😂😂🙄

You bought some shoes. They didn’t arrive in the time they should have. Then JD Sports sent them out anyway / haven’t cancelled the delivery. Their fault, their loss. I would collect the shoes and not think twice about it. The cost to JD Sports of you contacting them about returning would likely be more anyway, they have to take your call, find your order, organise return postage, process the return their end etc etc.

You refunded me as the item took too long but now if has arrived.

I'd do this before I collected so thet I'm not going out of my way if they want them back

They may say whatever keep it or they may say don't collect and they will arrange it to go back to them. But at least you have been honest

It’s New Year’s Day so nowhere is open 🤷‍♀️🤷‍♀️🤷‍♀️

Absolute rubbish. ‘ Dishonestly appropriating property with the intention of permanently the owner of it’ is theft. The shoes belong to the retailer because they have refund the OP for the value of them.

Would you go into the shop, hide the trainers under your coat and walk out without paying because this is the equivalent of that. Money Saving Expert has articles on this.

It’s not being a ‘martyr’ to not be a thief. I can only assume the OP does not work in a job where integrity is important because if my employer found out I did this I’d be sacked.

I ordered a fairly expensive dressing gown for my mum which ( I thought) didn’t arrive.
The retailer was very apologetic and sent a replacement immediately.
Some weeks later I looked in mum’s wardrobe to see 2 identical dressing gowns.
She was in a care home presumably they get lots of deliveries.
Anyhoo I contacted the retailer and offered to pay which they accepted.
I couldn’t have it on my conscience .

Just send an email? They'll get it tomorrow or whatever and then op will know what to do

Its not hard to email customer services with order number and explain.

If op doesn't collect, she can't be held responsible for the cost of sending them back if the company does want the trainers back. If they say keep them, then she can go collect the parcel.

Yeah, that’s how I’d see it. The shoes weren’t supplied as ordered. The seller accepts that and has refunded.

Now that the shoes have turned up, that’s the seller’s loss caused by late delivery.

Just be honest and contact them

they may see keep them anyway or don’t collect them so they get sent back

Flipping heck OP, come on, you tell them what you told us OP:

I ordered and paid for the item
It failed to turn up
You issued a refund
They have since turned up, and I want to try them on
Retailer, how should we deal with this?

It's called covering your arse OP, also known as honesty, transparency, etc.

Alternatively, you could keep them and take your chances, bit harder to back pedal with honest intentions if they put you on the spot, though. You may just come across as underhanded and sneaky at best, or maybe we'll just call it dishonest.

Wont be the crime of the century, but it depends on what standards you have and are happy to live by.

If you still want the shoes, go and collect them. Email them to say that's what you've done. I bet their system can't deal with it so they'll say keep them anyway.

Some people on MN are incredibly sanctimonious about this topic OP. The reality is that most large companies allow for the costs of their own errors and don't want to waste time correcting them.

I worked for a call centre for an online retailer. Customers could order extra things for electrical appliances we sold with us, not online. Examples include vacuum cleaner attachments, breadmaker tins.

If a customer rang to say that they have not received their order, we offered a free replacement or refund. Often customers rang back a week or so after the refund saying they have received the order and waited to pay. Our system didn’t have the facility to charge customers like this. So got them free.

I guess it depends how you feel about stealing in general.

I’d keep them it’s jds error

Just collect the shoes and withdraw from
the agonising.

JD could’ve tracked with evri before giving you a refund if they could be arsed

Tempting, but nah, believe in being honest. You could see if like the shoes then contact the company, offer back the money? They may even just say keep the shoes anyway for being honest, I had that twice being in the same situation.