To keep an item that I have received a refund for as it was lost?

[Confusion33]

I ordered some shoes from JD Sports, £40 and they didn't arrive for weeks. I contacted them and they agreed to issue a refund. Just got an update from Evri that the shoes are ready to collect. Ive already got the refund but would like the shoes. AIBU to collect the shoes?
I bought the item from the website as a guest with no account and used my bank card so don't think they can realistically charge me again can they?

Being honest is not sanctimonious 😂

All this talk about morals and standards, when retailers are happy to rip consumers off half the time. You only have to look at sale prices to see the massive mark up that was on items in the first place. It's called business. The OP can treat this freebie as part of her mini enterprise. Is it dishonest? Yes but as if the retailer, especially at this time if the year with returns, is really going to mither about 40 quid. They won't even know any different.

Yeah I think I want the shoes and since they've gone up in price it would be better to collect and then offer to pay or ask them to send me a free return postage label if I don't want them.

I was literally in this position a matter of weeks ago - Amazon claimed 3 items had been delivered when they hadn’t. They refunded me, I re-ordered and received the replacements, a couple of weeks later the missing package showed up - leaving me with 2 of everything, only 1 of which I’d paid for. I did exactly what I’m advising OP to do.

Any honest person would contact the company and say the shoes have now arrived, ball is in the companies court and they can give you options.

In the past I've been told to keep the item as goodwill and have also returned item as companies cost (they sent a print off label and I dropped i to the post office).

It’s wasting your own time and energy on a system that doesn’t care either way.

being sanctimonious is all about the person in question wanting to feel worthy and validated, reassured that their perceived values are respectable, particularly when applied to a situation they are distant from an unaffected by. It doesn’t mean they’re honest, it doesn’t mean anything.

Exactly.

I find this sort of thread so depressing. OP has a dilemma which ultimately boils down to a question of honesty. One group say take the honest approach because it's a matter of personal integrity, the next group say take the honest approach because of the risk of adverse consequences or chance that other party will say that's fine/don't worry and the final group say take the knowingly dishonest approach because it's a big company/it's their fault/everyone else does it/anyone who says otherwise is lying. I don't have a problem with either of the first two groups, because both attitudes in my view contribute to the good of the community but the third group really get to me, and I don't know if it's because of the assumption that honesty is not a desirable trait in it's own right, the inherent selfishness or the assumption that those who say otherwise must be lying.

You'll be kicking yourself if they don't let you keep them. You've received so many deliveries this time of year it was easy for you to lose track of what you were picking up. They'd have yobgobto the trouble of going through their Evri notifications to rally them with queries. If you raise it, they will go looking.

I had exactly the same. My parcel arrived 3 weeks after my replacement.

I emailed the supplier, explained, asked them for a returns number without a refund.

They thanked me for my honesty and said I should keep the extra item anyway. But nice to know I did the right thing. 😊

Tell them you've now received and ask what to do. The chances are they will tell you to keep them with thei compliments. That happened to me.

If you returned them the chances are you'd get another refund :-), just e-mail the company and let them decide how you should proceed.

My Amazon delivery went missing when it was marked as delivered. I requested a refund. My refund turned up before the items were found. I called it a win. We have enough life admin to do without adding more for other people's mistakes.

I’m still waiting for Evri to deliver my package that has shown to be in their system since December 6th even though I contacted the seller and got a refund via Amazon……….I live in hope of the parcel arriving………if it does I will donate it to the local school as it is a consignment of craft supplies.

This is the correct answer.

Could MNers make two NY resolutions?

One - don't pretend to know the law when you don't.

Two- don't be sanctimonious.

This. Honesty always the best policy.

So should i collect and keep quiet, wait for them to contact me if they do?
Pretty sure if I contact them they'll offer to send me a return label and expect me to go to post office

A claim will have been entered with the courier for the order. When this is examined it will come to light that shoes have been received so you will be found out if you collect them.

Just don't collect them and they will be returned to sender with no hassle for you. If you want to reorder call customer services and they'll most likely match the original price.

Yes, it's a big company but how long would they survive if everyone was this dishonest?

@Snooks1971 yeah I have, can you explain it? genuinely can't see anything funny at all about donating the shoes to charity 😬

I just checked, the shoes are actually out of stock in my size so no way to re order them!

exactly - she actually sent poor AI 'proof' of her donation 😂these fucking people!

That’s what every shoplifter says.

Agree.
They should be informed that the item has now arrived.

Bloody hell OP just do the right thing for YOU.

Sounds like you know more than me about what shoplifters say 🤷‍♀️

I would collect them if it was me and I wanted them, and then contact them to let them know. But I don't really have any judgement for people who would just collect them and keep them. Do whatever.