To keep an item that I have received a refund for as it was lost?

180 replies

Confusion33 · 01/01/2026 11:40

I ordered some shoes from JD Sports, £40 and they didn't arrive for weeks. I contacted them and they agreed to issue a refund. Just got an update from Evri that the shoes are ready to collect. Ive already got the refund but would like the shoes. AIBU to collect the shoes?
I bought the item from the website as a guest with no account and used my bank card so don't think they can realistically charge me again can they?

OP posts:

Didshejustsaythatoutloud · 04/01/2026 10:09

GreenWheat · 01/01/2026 13:12

But she would be bring honest by letting them know she's collected them. The amount of pearl clutching that goes on over errors made by large companies is astounding. Some people seem to think that it's the customer's responsibility to run around returning things, paying for that, chasing up a refund for said return, otherwise they're some kind of terrible criminal who deserves hell fire and brimstone because they don't have the time or inclination to spend ages putting the seller's error right. I call that sanctimonious myself.

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Nah, dishonesty is dishonesty

GreenWheat · 04/01/2026 11:26

Didshejustsaythatoutloud · 04/01/2026 10:09

Nah, dishonesty is dishonesty

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Indeed it is, but this isn't dishonesty, it's big-company ineptitude.

BoredZelda · 04/01/2026 13:38

BlueMum16 · 01/01/2026 12:06

Your DC cannot resell an appointment time with 15 mins notice which is why they are expected to pay.

The trainers can be returned to the store and resold so no one out of pocket.

Completely different scenarios.

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Shops do not sell returned goods, at least, not at full price. It is illegal for them to sell a returned item as a new item.

BoredZelda · 04/01/2026 13:46

ManyPigeons · 01/01/2026 20:50

Items returned are absolutely resold why do some people have this ridiculous idea? When I worked in a shop we would have returned items that we checked over and put straight back on the shelves.

Imagine all these companies doing free postage and then just chucking millions of £ of returns 😂

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That’s exactly what happens. An estimated £5 billion is wasted. It’s just written off as a cost of doing business. Prices will increase to reflect it.

aliceinawonderland · 04/01/2026 14:55

Absolute nonsense. Of course they can sell them at full price. Places like Boden specifically advise customers to “keep their eye out for returns “

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