Been banned from my local nail salon

[alittlebittiredallthetime]

I started going to a new salon a few months ago. I went three times and to be honest, I was never totally happy with the service I had been receiving. The atmosphere wasn't as welcoming as I liked and the results weren't what I was happy to pay for. So I decided to just do my own from now on.

My mum goes to the same nail salon, and the owner asked her why I had cancelled my appointments. Because she was put on the spot, my mum told her that I was now working Saturdays as well, so couldn't go anymore.

Yesterday I was getting my hair done and the owner of this old salon walked in and sat down next to me. She clocked it was me, sort of looked me up and down in surprise, and turned away from me. It was a bit awkward but it's not the end of the world, in my view.

This morning I've woken up to this email from them:

"(My name),
This message serves as formal notice that you are prohibited from booking or receiving services at any of our nail salons across the (local) area, effective immediately.
This decision has been made at ownership level following a review of your conduct. We have concluded that you provided false and misleading information regarding your availability and intentions as a client. On that basis, we believe your actions amount to a misrepresentation of circumstances and may be considered fraudulent in nature.
As a business, we reserve the absolute right to refuse service where we believe honesty and trust have been compromised. This determination is final.
Any current or future appointments made under your name, or on your behalf, will be cancelled without notice. Do not contact the business regarding this matter.
(Owner’s name)"

AIBU or is this really not necessary? I'd understand if I was a long standing client who had been going for years, but I'd been three times. I don't really see what's fraudulent about it?!

It's not remotely odd of the OP's mother to tell this white lie - people do it all the time to avoid awkward situations and if people see through them, the vast majority just go along with it and get on with their day. If I was the mother I wouldn't be going back there in these circumstances.

Why don't you post on Facebook etc that you are concerned and sorry that the white lie your mother told to be polite could be considered fraudulent and for the avoidance of doubt you can clarify that you no longer attend the salon due to the extortionate pricing and less than friendly atmosphere. If truth is what they want they can have it.

Yep, this would be my first response too. 😃 Not because I wouldn't find the extreme tone of the email utterly fecking hilarious (the salon owner is clearly one brick short of a full hod) but simply because I would want to pop their bubble of legalese pomposity ("fraud" FFS!) with the veiled threat of genuine legal action. 😂
@alittlebittiredallthetime YADNBU OP - the salon owner is seriously unhinged. What sort of professional business owner conducts themselves this way? I've never heard of such behaviour before - it's totally bizarre! Also, I don't know why PPs are obsessing about the lie your mum told. I totally get it - she was put on the spot and didn't feel able to tell the truth when she was about to sit there for a couple of hours getting her nails done. In fact, with hindsight brought about by this email, it's highly likely your mum would have received one too if she'd told the unvarnished (intentional pun) truth!
BTW, you might not have to post about this on SM. With a bit of luck, the DM will pick up on this thread and write an article about it and I'm sure the crazy owner will recognise her own email! 😂

The owner is clearly deranged and absolutely outraged that you cancelled your future appointments. I'm petty. I'd probably post her email on social media along with the link to this post.

Dear Salon Owner

The shitty tone of this pile of shite reflects perfectly why, if every mail bar globally stopped operating except yours, I’d still rather not have the shite nails you offer.

Yours with a jaunty Fuck You

OP

This is the second thread in as many weeks about short term customer’s loyalty to nail salons.

You are right, it was fraud. I should have been totally honest and advised you I wouldn't be using your salon again as I was unhappy with both the atmosphere and the services provided.
Merry Christmas to you all.

.... actually do just post in on the local Facebook pages - not in outrage just with bemusement - it really is funny

Totally nuts. I would be quite tempted to send her something back along the lines of a previous poster telling her to be careful of accusing people of fraud but the best thing is probably to ignore.

Was it sent late at night? I think some people write terrible things if they’ve had a drink.

It's a ridiculous thing to do. Kind of funny really. I'd ignore it or maybe show it to people for a laugh. Especially as you don't want to go back anyway.
They clearly have no idea how to run a business so I guess they will probably close down soon once they've upset some more customers.

Im not normally one for naming and shaming on social media but that email is just asking to be posted on their FB page asking WTF?

This is the behaviour of 10-year-old school girls, 'I'm not your friend anymore because [trivial reason]'
The nail salon is probably only a money laundering operation for the benefit of her drug dealing boyfriend. Consider it an honour to be banned from such a scummy place 😄

Why should she even have to mention it?. It's none of the salon owners business. OP isn't obliged to carry on using the salon for ever. And she doesn't need to explain her reasons for no longer using them either.
I expect OPs mum didn't know what to say she didn't want to say OP didn't like the salon and just said the first thing that she thought of.
OP's mum shouldn't feel embarrassed to go back but if they had sent an email like that to my daughter I wouldn't go back to them.
OP if they have a face book page I tempted to leave a review. The salon owner sounds crazy and certainly not focused on customer satisfaction!

I'd email her asking if anyone else has seen this communication. If so, tell her you'll pursue her for defamation through your solicitors. She's accusing you of fraud, dishonesty and misrepresentation. She sounds unhinged and possibly unaware of the law.

You can go where you want to have nails done.

I can't imagine why your mum had to make up stories. Why not just say she didn't know? The behaviour of the salon is very strange though.

AI wrote it, that's why it sound so batshit.

Y That is a terrible response. It would just make the OP sound like a horrible scrubber.

If you want to message back keep calm and business like. Much better.

Did it also send it on behalf of the salon?

AI can write whatever shit it likes but it would be an utterly stupid business owner to send that email, whoever wrote it.

This nail salon owner sounds an entitled pillock

On reading the thread I’m getting more wound up with people asking the op why her mum lied. Talk about missing the point.

Worth a go just for the entertainment value!
The email is risable and ridiculous, she's attempting to intimidate you with a form of sophistry but she surely no idea what she's talking about.
Does she believe that you are obliged to tell her the truth about why you cancelled an appointment, or does she believe that she can intimidate you into thinking that this is the case?

Fraudulent? They’re bat shit.

They sound awful. Have you got a local FB group. You could shame them on that. But better just to forget about them.

tbf I can’t imagine my mum thought I would see her, it’s ten days before Christmas and she’s busy at the hair salon!

The text of that email belongs on your local Facebook.

The mum was put on the spot and probably weirded out by the strange behaviour of the salon owner, the salon owner who likes to sit down next to people look them up and down and then turn her back on them.
What is she, some sort of plastic gangster?
Or should that be acrylic gangster 🤣