I started going to a new salon a few months ago. I went three times and to be honest, I was never totally happy with the service I had been receiving. The atmosphere wasn't as welcoming as I liked and the results weren't what I was happy to pay for. So I decided to just do my own from now on.
My mum goes to the same nail salon, and the owner asked her why I had cancelled my appointments. Because she was put on the spot, my mum told her that I was now working Saturdays as well, so couldn't go anymore.
Yesterday I was getting my hair done and the owner of this old salon walked in and sat down next to me. She clocked it was me, sort of looked me up and down in surprise, and turned away from me. It was a bit awkward but it's not the end of the world, in my view.
This morning I've woken up to this email from them:
"(My name),
This message serves as formal notice that you are prohibited from booking or receiving services at any of our nail salons across the (local) area, effective immediately.
This decision has been made at ownership level following a review of your conduct. We have concluded that you provided false and misleading information regarding your availability and intentions as a client. On that basis, we believe your actions amount to a misrepresentation of circumstances and may be considered fraudulent in nature.
As a business, we reserve the absolute right to refuse service where we believe honesty and trust have been compromised. This determination is final.
Any current or future appointments made under your name, or on your behalf, will be cancelled without notice. Do not contact the business regarding this matter.
(Owner’s name)"
AIBU or is this really not necessary? I'd understand if I was a long standing client who had been going for years, but I'd been three times. I don't really see what's fraudulent about it?!