Hairdresser won't accept fault

[neveragainmilly]

I've shown her my hair and how the cut looks like indepdent layers. Everything was just fine to her and this is how layers are supposed to be....

I called her this morning and she didn't even need to know my name. It was like she knew it was bad. She didn't ask for photos or ask me to come up, just said that's how layers are.

Even when I went in for a refund than she didn't want to see my hair, I suggested it. I showed her how it looks like layers and not blended, choppy.

It was a local place. Silly me. Thought a hair cut is easy.

She also said my highlights needed redoing .. weird...

Yes, it's permanent in that the hair cut off can't be reattached and when hair grows, it's new hair not the cut hair but it seems like a redundant point to make. That's all hair cuts.

But it is going to grow. That's what hair does. So it's not permanent in the sense that you have to live with this forever.

You're clearly pissed off and understandably so but she refunded you. After the fact, there's not a lot else she can do.

Leave a bad review or don't; wait 2 months or don't; get it blended or don't. There isn't really much else you or she can do but making nonsensical claims on here and responding stroppily to people here who reply seems a bit of a waste of time. Even if it does make you feel better right now.

Because it sounds like you can't get the result or response you want from her and so are taking it out on people on here.

But, no, no one thinks that's just what layers look like. She was wrong.

Oh my........that's bad.....

I’m starting to think that too. That she just refunded to make the op go away. I don’t think I’ve seen such belligerent non sensical answers before. And no matter how many people explain the meaning of the word permanent and how it can’t be used in this context the op simply can’t grasp it.

What.... I'm not taking anything out on posters.

They are derailing the thread with "you got a refund what do you want" when my whole interaction was about the cut and either she's lying that she thinks it's acceptable or it's not acceptable or it is acceptable.

Irs called gas lighting

I do better myself

however your hair looked straightened - is that how you went in and what you asked for? Curls can hide a lot of poor cutting ( and indeed often look better cut to the curl which looks very wrong when straighter)

Is there maybe a language barrier op? As that’s not what gas lighting means either,

Well no. But surely if you pay a professional you expect them to make a decent job of it. After all that’s what they’re trained to do isn’t it ?

That is bad just go to someone else. My hairdresser did a bad colour and did not correct so I left. It cost me £250 to correct my hair colour.

I did a better job than that on my own hair by putting it into a ponytail and using kitchen scissors.

I'm just going to gloss Iver the interpretations of "permanent " and "gas lighting ".

The hairdresser has refunded but not accepted (verbally) that they screwed up They haven't offered to rectify it, and if they had, I'm not sure OP would be very keen to take them up on it. The only thing to do, therfoee, is to leave a bfactual review.
If the layers need sorting out then it will be another trip to another hairdresser, and lose a bit more length.

I did a better job than that on my own hair by putting it into a ponytail and using kitchen scissors.

I'm just going to gloss Iver the interpretations of "permanent " and "gas lighting ".

The hairdresser has refunded but not accepted (verbally) that they screwed up They haven't offered to rectify it, and if they had, I'm not sure OP would be very keen to take them up on it. The only thing to do, therfoee, is to leave a bfactual review.
If the layers need sorting out then it will be another trip to another hairdresser, and lose a bit more length.

You can't accept that the look you have now is not permanent and the hairdresser can't say sorry. She refunded you. You have to let go and move on. Your hair will grow in time for a new Christmas cut.

Yes I made sure she was fine dry cutting it after washed and straightened. My hair is so different and after so many bad cuts I make sure they straighten and cut. I couldn't find anyone willing to skip the wet part of the cut.

I've moved 5 hours away and had a hairdresser for 7 years. Darn it

Why would you assume this ? The hairdresser refunded you. What else do you want, given that you don’t want any more taken off the length, and that’s what they’d have to do to rectify it ? The hairdresser said she doesn’t see anything wrong with it - we all know thats crap but nothing you can do, it’s her opinion. Tie it back, leave an honest review and move on.

Yikes, that's how I would cut hair!

Definitely leave a review OP - it’s not just a bad haircut, it’s a denial that there’s any issue, no apology, no eagerness to rectify or make the customer happy. They deserve a review saying all of that.

I haven't been to a hairdresser in over 10 years. I just use clippers now.

Even I can see that it's bloody terrible!

My garden hedge looks more blended (sorry!).

Definitely a review with photo. Do NOT back down. All you need to say is that you weren't happy with the layering and a picture.

I hope you get sorted.

But you asked to have it cut?!

You literally booked and paid someone to cut your hair.

So your weird issue about the ‘permanent’ change because it’s been cut is irrelevant as you wanted it cut.

She cannot be blamed for a ‘permanent’ change when you asked for it.

Her not doing a good job is irrelevant in your argument that the hair that was once there is now gone, as it would be gone even if it was a good job.

"the hairdresser refunded you. What else do you want
..."

Are you 1 dimensional

Disagree, some of your responses are dire. You got very personal by commenting on previous posters childhood.

YABU because you said she gave you a refund easily.

This was quickly sorted. Time to move on.

Absolutely not, but given that you’ve had a refund and you don’t want your hair to lose any more length it’s difficult to know what you want here. Also my mother was a hairdresser for over forty years and she said a dry cut on freshly washed and straightened hair is infinitely more difficult than cut wet. Did you insist on it being cut dry ? Because if you washed and straightened naturally curly hair the cut is going to look different when you care for it yourself.

Also this.

No - I’m not rude either.

It's not a permanent act. Hair grows. I let DD cut my hair into a short chin-length bob a few months ago, even though I hate short hair, so she could finish her college course. It's fine, it grew, it is not almost shoulder length.

You deserved a refund, which you got. Other than blending it, I'm not sure what else you expected from her?

You can blend it yourself, FYI. Get a really, really sharp set of scissors, section the hair into inch-thick sections, pull each section up until it is taut, and chip into the ends. Don't cut horizontally; make small, vertical cuts. That will break up all the blockiness.

I'm a hairdresser, not practicing anymore, but I still do friends. I always tell them if there is anything they don't like or want changing after wash, dry, and style it themselves to come back because the way the hair is styled can massively change how a cut sits and looks.

Yes, the haircut is shit.

From what you say, the hairdresser gave your money back with no argument, and didn't really want to engage with you about it, which makes me think that she probably knows the haircut was bad.

Fact is, whatever her thoughts were, she was never going to say to you 'sorry about that @neveragainmilly, my haircutting skills are a bit shit aren't they', which is what you seem to want?