Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

I'm with your DD. I worked in McDonalds and the customers were rude and entitled. I also worked in Pizza Express and the customers were lovely. So choice is leave if she doesn't like it. It's often about the culture.

The skills I learned working retail/customer service as a teenager put me in good stead for my entire career. I’ve noticed how much Gen Z seems to struggle with social skills and whilst I’d never complain, I do think it’s really poor and likely an indictment of their parenting.

This thread kind of proving my point, really!

I think you habe misread,or maybe misunderstood, it was the the customer who was rude or entitled it was the ops daughter.

It’s “entitled” to not wish to be ignored by someone serving you whilst they have a conversation with another person? Your outlook is very odd.

If she can’t even manage a job at McDonalds she doesn’t have great prospects does she.

It costs nothing to be polite to who you are serving whether that is McDonalds or The Ritz. I’m sure the OP would not like to be ignored by an ignorant teenager wherever she was being served.

Then tell her don't go running in to tell the manager it's making a mountain out of a molehill.

People work 8/10/12 hour days they do need to at times communicate with their colleagues. Not every little thing has to be a formal complaint. People aren't robots and i understand this . I'm also not the sort of person who likes risking other people's jobs and livelihoods over minor things but I guess some people don't care about the after effects of their actions.

OMG 😂

Did you call back and did you complain or at least give feedback? I hope so.

It is poor service not to acknowledge customers, "hello" "thank you" "goodbye" isn't much to expect.

Sometimes you need to talk with coworkers about needing change or whatever, but I'd always say "sorry just one moment" or something.

I also think it's incredibly rude when customers don't acknowledge the person serving them.

Chatting and gossip is what breaks are for. Not whilst you are serving customers. Can you not understand this basic concept?

I wouldn't have complained, cos it's McDonalds but nothing pisses me off more in retail then having to interupt a staff chat while I'm stood their obviously waiting to be helped.
And the last time I used a drive through Maccies, we received really great service from the teenager at the window, it's important.

Good for her manager pulling her on it. It was rude and hopefully your daughter will now understand and not do it again. Lesson learnt at a good age

I'm trying to remember back when I was 16 and working my first job it was in a clothes shop. I had a baby and my mh was in the toilet. It was a bad time and I remember twice being complained about and both times really affected me negatively (probably more then they should of) but iv since been diagnosed with eupd and my mh has improved so I can cope better now as an adult. They were both for ridiculous reasons. One was an old school teacher who hated me and told my manager I gave her a dirty look, I didn't and the other was I was helping a customer and another customer butted in mid sentence and when I said I'd help her in a minute she stormed of straight up to a manager to tell her I was chatting instead of helping her. I'm not saying poor customer service is acceptable I'm just saying to all the people who first thought when they have the slightest problem or inconvenience is to run to a manager to complain just remember these people are human beings and you don't know what's going on in their lives. I was trying my best to do right by my daughter and people trying to ruin that by trying to get me in trouble or get me fired need to really think of the consequences of their actions. I put in a complaint once against a dr for an actual proper reason, not just because he didnt say hello to me and he was no longer allowed to work in the Trust, within 3 years his family had broken down and he had committed suicide I will forever regret my decision.

So you never talk to your colleagues. Mcdonalds staff don't go on breaks together and it's a busy fast paced job. Their is no when it's quiet or between customers to ask each other if their alright. The poor girl had probably given her full attention to 99% of customers that day. We can't all be perfect all the time that's not real life

Oh come on! You're being picky.
You don't keep talking to your friend and not engage with your customer when serving someone. No one is saying you don't talk to your friends all day 🙄

At a drive through you spend about 30 seconds with a customer and it's a constant flow of customers so obviously at times the customer won't get 100% of your attention but most people are OK with this as it's fast food and don't want to hang around for a chat with a 16 year old

In a local branch of Tesco a few years ago I asked the young woman on the meat counter to cut 12 pork chops for me, she replied 'I'm not allowed to cut meat' and didn't seem to see the irony of it.

Op why don't you just teach your DD some manners and back her manager.

It doesn't matter where you work, paying customers deserve good service.

Being ignored is the height of bad manners and the customer may have been petty but you are worse for having an issue with it

I agree. I get so fed up of people saying "ooh how lucky you are if that's your biggest problem in life!" Who said that was their biggest problem? Are we only allowed to complain about our biggest problem now and keep our mouths shut and put up with shitty service?

So she couldn't spend 10 seconds saying:
▪︎ Hello
▪︎ £12 please
▪︎ thank you, have a nice day

What do you think they might ask you in a McDonald's drive thru?

I'm not saying she shouldn't of said hello and acknowledged the customer, she absolutely should of. I'm saying some people are very quick to run to a manager instead of giving the girl a break or if that bothered saying something to her.

My son is training manager at a large McDonald’s and your daughter’s behaviour would not be tolerated. Standards of behaviour are expected to be high. Not sure how your daughter slipped through the net and even got a job there. She would have been given a warning on his branch. Like others have said it is a basic and easy job and if she cannot even manage that she doesn’t have a very bright future but from your responses on here it seems she hasn’t had a very good role model in you to follow.

If a customer called your DD stupid because she works at McDonald's would that be justified?
My DD worked in the service industry and customers can be very unkind. Everyone deserves respect no matter who they are or where they work.

Wow really. Iv never worked in mcdonalds but don't think it looks easy at all it's constantly busy the ones near me are anyway and no job working with the general public is easy. Secondly she chatted with a mate she's not murdered someone I don't think you can comment on her whole future based on one 30 second Interaction with a customer. And to anyone reading wtafdidido post this is the general public and the sort of people workers have to deal with on a daily basis.

Your daughter thought it was okay to hand an order to a customer in absolute silence - no ‘here you are’, no ‘thank you’, no ‘bye’. That is really unfriendly, ignorant and rude. It’s not appropriate in a customer-facing role. Now, your DD may actually be a lovely, kind person but at that moment at work she did not appear to be and was surly enough for someone to take the time to complain. The customer has done your daughter a favour by flagging these poor social skills in the workplace so she can improve them. Your DD is upset not because it’s unfair but because she’s seen how she appears to other people and it’s an uncomfortable truth. She’s young and can learn from the experience which is half the point of having part time jobs when you’re a student.