Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Ornamental hermit, maybe, @GentrifiedJen? 😉😁

This. Your DD was extremely rude and someone complained, as she should have done. I can’t believe your DD is now upset because someone complained about her rudeness.

Hmmmm . . . . I did have a quick think about it after I posted and the only one I could come up with was a nun in a silent order, but intuition told me that OP's DD may not be suited to a life in a convent . . . .

There's a third type: people who make up complete rubbish about those who handle a minor everyday occurrence in a normal way.

Hello, can I get you sauce, enjoy your meal and Thank you are hardly conversation

Your the problem - you failed to teach your daughter respect first of all. Secondly you failed to teach your daughter to listen and learn therefore how to treat others. Thirdly, you failed to teach that not everyone has someone to talk to. She earns money by being in an industry that involves interaction and communication - someone else coming up to her window also needs to earn money and keeps her in a job. I could go on with this but actually don't need to. That person who complained may have had their only contact of the day with conversation - ever thought about that ? Your daughter not only failed the test but you did also. There are many of us out here that live alone and are horrified at the total lack of compassion for a better word that your so called child visits on us.

OP ignore these serial complainers. Miserable lot.

Yes, YABVU. It does matter what the service is like. McDonalds is (or was, when I was growing up) known for training their staff extremely well and that sort of understanding of good customer service will stand her in good stead for a future job. Your daughter messed up, she was pulled up on it and now, hopefully, she won't make the same mistake again. It's not the end of the world, but you shouldn't be implying her behaviour doesn't matter because it's "only McDonalds".

Why do you keep saying 'just Mc'donald's' like it shouldn't matter if staff are rude or not? Staff shouldn't be rude to customers in any shop.

And this is why today’s young people lack basic respect and the ability to communicate appropriately. Parents who constantly make excuses for them and think that they don’t need these skills, probably speak for them wherever they go.
She is being paid to work in a service environment and should be doing that rather than continuing conversations with colleagues, that’s just plain rude.

This.

She wasnt rude she just didnt interract. But people just want their food not a chat.

Seems to be her point. I didn't realise customers of less pricey establishments aren't entitled to basic courtesy from staff.

Why would you even think your daughters behaviour was acceptable, would you like to be served like this anywhere?

Yes it matters.

McDonald's want to retain customers.

I, like many people, have several McDonald's within a small radius of each other and I can choose which I go to. One of them has horrendous customer service. I don't ever go there anymore.

Her job is literally customer service. It’s what she’s being paid to do and the company expect their customers to be treated well and to want to return.

I’m not sure which is worse, your DD’s attitude or the fact you’re agreeing with her and starting a thread suggesting the pair of you aren’t being unreasonable 😳

Come on now, she wasn't behaving professionally .. MCD invest heavily in their staff training. She wasn't doing her job properly and Customer's have a right to complain about service if it falls short regardless of where it is. It sounds like the customer complained appropriately and wasn't rude to your daughter. This is a significant learning for her and will help set her up in her career going forward. If she isn't happy in a customer service role she needs to get a different job where she isn't providing a service directly. Young people need this kind of feedback or how do they learn and improve? I really don't understand why any parent would be upset by this personally. She will hopefully not put herself in this situation again at work and if she does she knows the possible implications .. it's life !

In my opinion, it was rude of her to basically ignore the customer, apart from passing them their order, and carry on gossiping with her friend, @HarryKanesDrool.

She is in a service industry, and part of her job is interacting politely with the customers. Not long, deep and meaningful conversations of course - but “hi, here’s your order” and maybe a smile. She is there to do her job, first and foremost, and then to socialise with her mates - not to ignore the customers so she can carry on her chat.

I always say please and thank you, whether I am in McDonalds or a five star restaurant - I appreciate the efforts of the people working in this industry, and I treat them the way I’d want to be treated. Is it unreasonable of me to expect the bare minimum of interaction in return?

As previous posters have said, when they encountered Drive Thru staff who were more interested in chatting than doing their job, this spilled over into them handing out the wrong orders because their attention was elsewhere.

Far from a 'customer who revels in power' simply a person who has well over a decade in working in customer service and understands what good customer service is.

Having also worked as a manager I would have expected all my staff to acknowledge a customer and not carry on their own conversation, which if you remember is what OP stated her daughter had done.

Manners cost nothing.

I haven’t read TWT, because there’s 26 pages of it, but , of course, I’ve read your opening post. I would say that it is only courteous to acknowledge the customer you are serving rather than continue chatting with your colleague - after all, without customers, there’s no job! It takes nothing to smile and say a quick “thank you” or “enjoy your meal” - even on a 30 second drive through.
I know, some customers can be really rude (and shame on them), but equally, shame on staff who don’t acknowledge their customers, to be honest. Your DD manager was right to pull her up on it.
It might only be a drive thru, but courtesy is still important in my view.

She will, don't worry.

But her daughter should listen to her boss.

No, not serial complainers at all.
I assume you are quite happy to be ignored when paying your money for a service, as if your being there is really a huge inconvenience because you’re interrupting important chat between colleagues? People are not being miserable when they expect civility when being served.

The fact that your daughter felt ok complaining to you about the incident says a lot about how you've brought her up.

She knew you'd back her, and then to start a thread and argue when pretty much everyone is saying she was wrong proves it.

You both seem to think it's OK, despite your protestations.

Do better OP otherwise you're doing your daughter no favours.

If she isn't up to a customer facing role, then she needs to get another job.

Every job is worth doing properly as it prepares her for the next roles.
It's about discipline, not the cost of food she sells.

How did they know which woman complained or were they chatting away and ignored a few (all) customers?

I personally wouldn't care as long as I get served and they get my order correct but I can see why someone would care