Worst customer service ever at Asda

[motherofcatsandbears]

I bought something to drink from Asda last week for me and my friends. We tried it and didn’t like it - some left in glasses.
I tried to return the (admittedly empty) bottle, not thinking to put the remaining liquid back in the bottle before trying to get a refund on the try me love me policy they claim to stand by.
I ended up speaking to a manager (after having to ask the service desk employee not to call me “my love” as I find it patronising and extremely rude. The manager listened to me and said that if I brought back what was left he would reconsider a refund. I did tell him that I realised I should have poured what was left back in the bottle but it smelled so foul, i couldn’t bear to smell it again.
I returned on Monday and the service desk employee opened the bottle to smell the drink and poured it back in after not finding I’d tampered with it and left a sticky mess all over the bottle.
She went to get a manager (different person from last week) who, before even listening to me, said that she stood by last week’s decision still stood. I asked her why she didn’t even listen to me and she couldn’t answer.
I have emailed Asda head office and I’m waiting to hear back from them.

You want to return a completely empty bottle
of something for a refund?

You seriously took back an opened drink that you’d tried and was therefore missing content and you thought you’d be given a refund?!

🤣🤣🤣🤣

I’m confused, you returned an empty bottle and want a refund? I must be missing something here?

You should ask mn to delete 'service' in your title

As if you could get a refund on an empty bottle

@araiwa made me laugh that!

Please read the ENTIRE post before posting your comments

You did what!!!😐

Eh? So what did you put in the bottle for the second attempt at a return?

That's madness. Of course you can't expect them to know you actually have the drink in a glass at home, if you actually did. You've expended a lot of time and energy trying to get your £1.50 or whatever back, surely you'd just write it off to experience? I sometimes buy things to try and don't like them, that's not the drink's fault!

The last bit doesn’t make sense, about you not tampering with the bottle etc? Are you saying you tipped back in old drink that had been decanted then took it back days later saying it smelled?

Honestly I’d just let it go, you didn’t like it, don’t buy again?

What was it?

Some left in glasses but not much by the sound of it yet you want a refund. Funniest post I've read today. I bet you gave asda a laugh because you actually sound ridiculous. Try it doesn't mean drink most of the bottle then ask for a refund

The last bit didn’t even make sense.

You didn’t pour the contents back in but a week later you did have the contents?

Or you just poured something else in? Just so you could get one over on the manager?

Could you actually be arsed?

wtf!!!

How much was this bottle of drink? Was it worth the 2 trips getting to Asda? I’d let it go.

FFS get a life

Presumably it was an asda brand product as only those are covered by try me love me. I can see why they would want you to return the rest to stop people eating/drinking it all then asking for money back but I would have thought drinks might be an exception.

If they advertise a love it or bring it back policy they should refund. Go to another branch

I will personally refund you if you promise not to waste customer service staff time with this sort of utter nonsense ever again.

Read the entire post and still struggling to make sense of it.

Customer service were right not to refund. I work in a supermarket and we repeatedly had a customer open packets, consume some, then try and get a refund. Eventually manager sternly told the customer he won’t be offering more refunds.

Unless the item is faulty, expecting a refund simply because you didn’t like it is ridiculous. Imagine if everyone did that?

This is a joke surely 😂

I ended up speaking to a manager (after having to ask the service desk employee not to call me “my love” as I find it patronising and extremely rude.

Being told to 'Fuck off you chancer' is extremely rude.

Find a better hill to die on.

I thought the policy was for this exact thing. Try and if you don’t like it bring it back.