Worst customer service ever at Asda

[motherofcatsandbears]

I bought something to drink from Asda last week for me and my friends. We tried it and didn’t like it - some left in glasses.
I tried to return the (admittedly empty) bottle, not thinking to put the remaining liquid back in the bottle before trying to get a refund on the try me love me policy they claim to stand by.
I ended up speaking to a manager (after having to ask the service desk employee not to call me “my love” as I find it patronising and extremely rude. The manager listened to me and said that if I brought back what was left he would reconsider a refund. I did tell him that I realised I should have poured what was left back in the bottle but it smelled so foul, i couldn’t bear to smell it again.
I returned on Monday and the service desk employee opened the bottle to smell the drink and poured it back in after not finding I’d tampered with it and left a sticky mess all over the bottle.
She went to get a manager (different person from last week) who, before even listening to me, said that she stood by last week’s decision still stood. I asked her why she didn’t even listen to me and she couldn’t answer.
I have emailed Asda head office and I’m waiting to hear back from them.

It's sticky, it's stinky ...

No clue, but I seem to have written a jingle for it.

This!!

I think Asda have really left themselves open here, by using the words 'try me and love me'.

With that in mind, somebody could quite legitimately bring back the empty bottle and demand a refund on the grounds that they enjoyed it very much, but they didn't actually love it.

It seems to suggest an assumed in-built binary expectation that you either love something or you hate it; but in reality, most of us will find plenty of different foods and drinks perfectly agreeable, without actually loving them.

Maybe they should amend their promise to something more concrete, like 'if it's nasty, we'll refund it fast-y; if it's just meh, next time decide 'nay' '.

It's sticky and it's stinky
It isn't nice for drinkie
Like sucking a mop by Minky
The Asda Guarantee

Addams family theme tune? Cos that’s what I sung it to

Same. Give that woman an Emmy.

Was it their chocolate orange Baileys knock off? If so I agree with you!

When people lie, you should look for what they omit:

The manager listened to me and said that if I brought back what was left he would reconsider a refund. I did tell him that I realised I should have poured what was left back in the bottle but it smelled so foul, i couldn’t bear to smell it again.

>> massive gaping hole here between the OP's first visit and then WHAT THEY ACTUALLY RETURNED WITH AND HOW THEY GOT IT BACK IN THE BOTTLE >

I returned on Monday and the service desk employee opened the bottle to smell the drink and poured it back in after not finding I’d tampered with it and left a sticky mess all over the bottle.

How's my reading comprehension, OP? x

That's really how it works though. Prove you bought it, say you didn't love it, and you get a refund plus a voucher. No need to return anything, stinky or otherwise.

Ah OP is never going to return to explain just where the drinks were stored and what it was.

I bet they try this a lot and the manager was like "Oh no, here comes My Love"

Seriously you complain about bad customer service when you’re trying to return an empty bottle. Get a grip

Yes, same here!

Are you an idiot, OP?

I bet you have the Asda employees a giggle in the staff room if nothing else.

Anyone remember Trollied? Comedy set in a supermarket. It was brilliant, there was always one man coming in trying to return things like empty sandwich packets and empty milk cartons. You know it’s bad when you’re replicating the behaviour of a character who is so ridiculous and unreasonable that they use it for material for a comedy

Worst customer service ever? My love, you've clearly never had problems with Ryanair or HMRC.

Maybe it’s because it’s just after 6am, but how do you go back with an empty bottle to then going back with contents and it not being tampered with???? <rubs head in total confusion>

Ooh, I loved Trollied!

Mark Addy's character's party trick in being able to identify the variety of a sausage just by having it placed on his shoulder; and the mileage they got from the temporary manager who was "interim-ing"

Sung to the Addams Family theme tune!!! Nailed it! 🤣🤣🤣

Thing is though, because she had taken back an empty bottle first (which suggests all of it was drank so probs not so disgusting) & then went back DAYS later with drink that had been left out it does look like she’s tampered with it / purposely put spoilt product in it for the refund. Often with things like this it is stores discretion and it does look like OP was trying to pull a fast one from the way she went about it.

Can some one explain what exactly is that Asda Offer? I have never known a supermarket drink be opened, and then a bottle taken back for a refund. If the drink had some contamination issue maybe but not because some one hated the taste! I know places sell a smaller item to see if customers buy, and give samples in store.

Asda has a thing on their products saying "not 100% happy? We'll refund". The reality is most people won't bother if they aren't 100% happy. And if they do, it's not likely to be an empty packet because that looks like you're a chancer.

Obviously off or contaminated food is different. We've taken back cheese that's gone mouldy well before it's date, frozen food which had obviously defrosted before we brought it, ready meals that were gone off, wine which had soured etc. But in every case we took the item back as well to prove the issue. And the issue was quality not that we didn't like it.

If only this was something you could google in less than 1 second. OP did helpfully provide the name of the guarantee in their first post. Or even if other posters had already linked to the exact policy upthread...oh wait....!