Worst customer service ever at Asda

[motherofcatsandbears]

I bought something to drink from Asda last week for me and my friends. We tried it and didn’t like it - some left in glasses.
I tried to return the (admittedly empty) bottle, not thinking to put the remaining liquid back in the bottle before trying to get a refund on the try me love me policy they claim to stand by.
I ended up speaking to a manager (after having to ask the service desk employee not to call me “my love” as I find it patronising and extremely rude. The manager listened to me and said that if I brought back what was left he would reconsider a refund. I did tell him that I realised I should have poured what was left back in the bottle but it smelled so foul, i couldn’t bear to smell it again.
I returned on Monday and the service desk employee opened the bottle to smell the drink and poured it back in after not finding I’d tampered with it and left a sticky mess all over the bottle.
She went to get a manager (different person from last week) who, before even listening to me, said that she stood by last week’s decision still stood. I asked her why she didn’t even listen to me and she couldn’t answer.
I have emailed Asda head office and I’m waiting to hear back from them.

Christ what a cheapskate 😂

I think you're right with the try me love me thing, and they should refund just because you don't like it, as that's their proposal.

I also get how you didn't just open something and have a taste before taking it back nearly full - sounds like you shared the whole bottle out between different glasses for lots of people and then when it was sipped everyone decided it was horrible, but the bottle was empty.

If this was a champagne toast for example, and it ruined, I'd want my money back too.

But how did you refill the empty bottle for the second attempt at getting a refund??

I've read your post. I don't understand the second part about the Monday? Did you take the empty bottle home and fill it with the contents of your glasses?

@UpTheAnte the bottle ended up being more than half filled after I tipped the remaining drinks back in. As I said, the bottle was shared between me and a load of friends, none of which (and especially me) liked it. Most of it was left as it was so foul.

You kept all that in glasses and returned to Asda with the empty bottle? In what world does that happen?

Well I don’t shop at Asda very often. I had no idea they had such a policy. It must attract a lot of oddballs.

I worked in Waitrose as a manager and can partly understand where the OP is coming from. I think the issue is you brought back an empty bottle and therefore had no evidence that you did not like it, and simly hadn't just drunk it all.

Could you explain what you happened when on Monday as I dont think any of us understand what you mean.

But you took an empty bottle back- could not get a refund- then returned at a later date with a half full bottle? Thats how the thread reads?

How did that happen?

Can you tell us what the drink was? I'm really curious.

@MamaGhina thnk you for your post. It’s nice to know that a few people have sufficient literacy to be able to read and comprehend a post, unlike most of the people on here. I will follow your advice x

Eh so you went with an empty bottle and they refused. Then you went back again with a a bottle with liquid in it. What!!!

🤣🤣🤣🤣🤣🤣

You are supposed to return the whole product, if it was that disgusting and nobody wanted to drink it, it should have been easy to pour everyone's share back into the bottle.

To the supermarket it looks like you drank it all and are chancing your luck.

Not understanding your garbled post does not make anyone a troll

If you reread your own first post, can you explain what you think people should make of the paragraph about the service desk employee opening the bottle (which you'd already told us was empty), pouring some back in after finding it not tampered with and making a sticky mess? I'm not sure it's readers who have the literacy issue here.

You normally buy a item slightly cheaper to try, and if its good you buy at the normal price. 😆

The irony!

i needed cheering up thank you funny post

Classic MN
"People don't agree with me so you must a be trolls"
Never mind part of your story makes no sense

Did you just leave the drinks in glasses sitting on the side? Please answer

To clarify - You took an empty bottle back. Then returned home and still had lots of "full" glasses that you could pour back in that had not already been disposed of, to then return days later.

I'm glad the manager stood by their original decision. Shows integrity and professionalism.

And my love - it's a colloquialism, not meant in any way as a patronising thing and would have clearly warmed anyone to helping you after addressing that.

So yes - YABVU.

Just read your updates. You are being very unreasonable for leaving half full glasses of 'foul smelling' liquid out for what is presumably days at a time. Bah.

Read properly?! Err.... ironic, or what

I think you need to make it clear, rather than object to people being unable to understand what you mean. It's really unclear. You can accuse people of not reading, when what you have written makes more sense.

If the op is as rude to people in real life as she is in her replies I can fully understand why the CS manager refused a refund.

Are people now so risk-averse that they need to be indemnified against the adversity of buying an unfamiliar product?

Whatever happened to trying a new product, deciding it's not for you, and just not buying it again?

I know Asda are touting their guarantee, but really? REALLY?!

I couldn’t get worked up. So many more important things to do than argue with Asda over an empty bottle.