Worst customer service ever at Asda

[motherofcatsandbears]

I bought something to drink from Asda last week for me and my friends. We tried it and didn’t like it - some left in glasses.
I tried to return the (admittedly empty) bottle, not thinking to put the remaining liquid back in the bottle before trying to get a refund on the try me love me policy they claim to stand by.
I ended up speaking to a manager (after having to ask the service desk employee not to call me “my love” as I find it patronising and extremely rude. The manager listened to me and said that if I brought back what was left he would reconsider a refund. I did tell him that I realised I should have poured what was left back in the bottle but it smelled so foul, i couldn’t bear to smell it again.
I returned on Monday and the service desk employee opened the bottle to smell the drink and poured it back in after not finding I’d tampered with it and left a sticky mess all over the bottle.
She went to get a manager (different person from last week) who, before even listening to me, said that she stood by last week’s decision still stood. I asked her why she didn’t even listen to me and she couldn’t answer.
I have emailed Asda head office and I’m waiting to hear back from them.

is there more too this op? Really were they rude?
are there things going on?
you can’t be complaining about this?

You must have a lot of time on your hands @motherofcatsandbears!

What was the odious drink that we should all avoid?

What was the drink?

Asda used to have a no excuses guarantee. My friend took backer of biscuits back because she didn’t like them. They refunded her despite 2 being missing.

I think 2 biscuits missing is fine. When you drink all the drink take back an empty bottle, that is extracting the wee surely?

Even if we take the empty bottle madness out of the equation, wine (I'm assuming wine) left in a glass overnight, then poured back into a bottle and left for an unknown amount of days is going to smell and taste off 🤦🏻‍♀️

So you couldn’t stand the foul smell enough to originally pour it back in the bottle but left enough foul smelling liquid laying around to pour back in and have over half the bottle left?

yeah. Fucking bullshit 😂😂

Emptying the bottle is not really trying it, though, is it? A few sips from it and a mostly full bottle would be one thing. But an empty bottle? How do they know that you did not love it and are just trying to get something for nothing?

You took an empty bottle, returned home, poured old drinks back in and went back again?

you’re ridiculous.

GOOD!

I don’t work in retail any more (thankfully). But people like this used to make my eyes roll. An empty bottle and you want a refund.

Good on them for saying no!!!!

You really cant argue with stupid!

You couldn't stand the smell of the wine but you had the contents still in the glasses at home?

Even if I've read this wrong, you still sound like a chancer

Try it means you try it. As in you. One individual. And if you want to try it then you give yourself a sample portion. You do not share it out around everyone and then tip it back into the bottle.

It is like when you are in a restaurant and they ask if you want to try the wine before they pour it.... it means one person samples a tiny amount, not everyone at the table gets a glass and then you decide.

L.o.l 😂

I'm invested in this thread

It's got it all going on, including the OP being rude to everyone that disagrees or doesn't understand ramblings

So, OP, are you going to answer @MamaGhina questions? It would help us all understand what's going on. But I agree with PPs, if you open a bottle and the first glass is awful, you don't carry on drinking it in case it miraculously gets nicer. Also, best will in the world, a bottle of wine does six meagre glasses so I don't understand 'loads of us' and my other question is - did you have anything else to drink? (Alcohol, I mean).

Why did you still have glasses of it sitting around days later? Especially as it smelled unpleasant. That sounds grim.

I have read the full post you didn’t like the drink you tried but it took drinking the whole bottle to decide that. It smelt foul so you returned an empty bottle as couldn’t face pouring it back in. Didn’t you notice the smell when you poured your first glass?
Before you even took a sip to try it

you couldn’t get a refund on the empty bottle so as you hadn’t poured the foul smelling drink away and washed the glasses you took it back to Asda to try again for a refund and was refused again

sorry I think you are being unreasonable but probably gave the staff a good laugh in the staff room at break time

This post reminds me once and for all that the saying ‘the customer is always right’ is nonsense.

YABVVVVVU.

What on earth is the point of refunding and replacing a product that is not faulty, but that the customer just doesn't like? Why would you return it and then want another one the same that you also won't like?

If I were them, I'd be extremely suspicious of somebody who brought in an empty bottle and then, when challenged, managed to bring it back in again but now half-full - especially if it's a frothy pale yellow liquid as you'd expect with white wine. I'd be frightened that you'd got your DH to wee in it or something.

OP do you also complain that everyone is speaking Spanish when you go on holiday to Spain?

#AsdaMoron

Good old Mumsnet. Whatever people think of what you've done with opened wine, the policy is clear - Asda will refund an Asda-brand product if you didn't like it. You can't very well try a bottle of wine without opening it can you?

Calling you 'my love' is patronising and rude.

You did what they asked, they were dicks about it, the end. YANBU.

I don't understand the second part of the post either. And so what if a 'sticky mess' was made, it wasn't on something you intended to take home obviously? Opened the bottle to smell the drink then poured it back in, have you missed a bit where it was poured OUT to go BACK in?

I want to know what it was too. I am assuming wine-does ASDA do own brand wine? I never shop there so I wouldn't know. Quite glad I don't, now!

Whilst they may have a policy about trying a product and if you dislike it you can return the product for a refund, realistically this is only going to apply if you return virtually all the product (minus the bit you have tried/tasted).

Surely you can see that returning an empty bottle does not indicate that you did not like the product? Even if you had poured out several glasses to friends etc. Returning to the store with an empty bottle and saying I want a refund doesn't really stack up.

It's a bit like complaining in a restaurant that your main course is not acceptable when you have eaten it all and are presenting the waiting staff with an empty plate plus your complaint.