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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Extremely rude woman at till in Superdrug

187 replies

DawnieOwl · 07/10/2023 21:14

My husband thinks that I was overreacting about this, being my typical dramatic self but I absolutely believe it was very rude. I was in Superdrug buying my usual cosmetic things, vaseline, cheap nail polish etc, and everything is fine. However, when I get the till the cashier asks me if I want any perfume, in the typical salesperson way and I say no thank you to which she says "are you sure my love" as if to imply that perfume is needed and that I smell (I was wearing some.) Overall I find the whole thing extremely rude and was considering saying something to the manager next time I am in there as it came off very snarky and inappropriate and I do not think she was respecting the customer experience.

OP posts:
purpleme12 · 07/10/2023 21:25

What on earth 🤣

DawnieOwl · 07/10/2023 21:25

I did not expect this to have such a big/negative reaction and for that I apologise, but all I can say is, you did not hear her tone.

OP posts:
Cowlover89 · 07/10/2023 21:26

Batshit

WhateverMate · 07/10/2023 21:26

to which she says "are you sure my love" as if to imply that perfume is needed and that I smell (I was wearing some.)

Your husband is spot on 🙄🙄

Listen to him.

Lentilweaver · 07/10/2023 21:26

I often think MNetters just go around looking for reasons to be offended.

Saoirse82 · 07/10/2023 21:27

The world has gone mad!

FOJN · 07/10/2023 21:27

Feel free to be upset. It's your life, misery is free and can be manufactured in abundance if that's your mindset but for goodness sake do not complain to the manager.

Greedybilly · 07/10/2023 21:27

I really , really HATE the whole up selling culture but tbh she was probably just following instructions- blame capitalism not her.

QueenFree · 07/10/2023 21:28

You're joking, right?

BoohooWoohoo · 07/10/2023 21:28

Superdrug employees are paid to push extras like SIM cards and judged by metrics like how many Beauty Card sign ups they get. I wouldn't assume that you were being asked if you wanted any perfume because you smelled.

PunjabiGirl · 07/10/2023 21:28

Are you sure you didn't just imagine the tone, it seems like you wanted to find offence tbh.

IglesiasPiggl · 07/10/2023 21:29

You are massively overthinking this.

YoureALizardHarry11 · 07/10/2023 21:29

🤣🤣🤣 OP, get a life!

Lentilweaver · 07/10/2023 21:30

She probably gets paid a shit wage and is on her feet all day. Why would you make her life harder?

Whatsgoingon12345 · 07/10/2023 21:31

Oh my gosh! I think you’re not being unreasonable at all. It drives me potty when staff have to try and upswell perfume but obviously don’t give a flying $$$. I’ve had the, ‘ ahh, but your eyebrows are so ugglleeee’ off suoerdrug. Never mind I got them done there a week ago.
it makes the whole experience ugly imo and really doesn’t put me in the mood to spend 50 odd quid on a spontaneous treat. There must be a better way to sell perfume .

also, worth noting that if your child is involved in the trans fashion, super drug will sell them actual testosterone ( also called steroids ) online, no questions asked, for 18 quid a week, delivered to your house. So IF your counselor/teacher/doctor says, ‘ don’t worry, massive waiting lists, lots of counseling before anything is prescribed’ .. they are wrong. And they won’t believe you that this is happening. Only saying because this has happened to my very vulnerable daughter. It could very easily happen to yours, no matter how much you think it won’t.

transformandriseup · 07/10/2023 21:31

😂😂😂

This reminds me of the time when my friend wanted to complain about not being ID'd for alcohol when she was 24. She thought the staff were really rude in thinking she was older than she looked. Thankfully I managed to make her see sense.

AnneShirleysNewDress · 07/10/2023 21:31

PunjabiGirl · 07/10/2023 21:28

Are you sure you didn't just imagine the tone, it seems like you wanted to find offence tbh.

That's exactly what I thought.

Oysterbabe · 07/10/2023 21:31

Was she sort of gagging as she said it?

JustWhatWeDontNeed · 07/10/2023 21:32

You are the problem here 😂

NoWayNarc · 07/10/2023 21:32

Do you think you smell? 😂

dear lord, she probably meant it as “are you sure you won’t go on and treat yourself to a perfume?”

Frazzledandfried · 07/10/2023 21:32

YABU. Unless you're paranoid because you know you smell 🤣

backaftera2yearbreak · 07/10/2023 21:32

Upsellig stuff at the till is commonplace in lots of shops these days. If assistants don’t do it and you were a mystery shopper they could have been in all sorts of bother. Chill the fuck out. Seriously 🙄

EvilElsa · 07/10/2023 21:33

Don't be so bloody silly 😂😂😂

XenoBitch · 07/10/2023 21:33

TBH, if you smell, a wash with soap and anti-perspirant would sort that out... not masking it with perfume. Silly member of staff not knowing that.

AnneShirleysNewDress · 07/10/2023 21:33

XenoBitch · 07/10/2023 21:33

TBH, if you smell, a wash with soap and anti-perspirant would sort that out... not masking it with perfume. Silly member of staff not knowing that.

😂