No you won’t change my mind. I can’t understand the mental gymnastics to come up with what you have.
You assume the woman is lying for no other reason than the person being aggressive is trans.
You assume the non binary member of staff wanted to be defended or felt offended that the customer assumed they would be fine with the term ‘lady’.
The woman is defending herself from being called transphobic and is ‘loud’ so she must be wrong and have done something else’s and definitely can’t have felt threatened.
You mention Luna is slight built, ignoring the fact that biologically they are a male and taller and younger than the woman they are being aggressive too. Ignoring biological facts that far our weigh being slighter built than the woman.
The woman couldn’t be a scared because defended herself? Women don’t ever argue back and try and defend themselves when feeling threatened? Bad woman, defending herself against an aggressive biological male.
You then mention the build of the man videoing. I assume you believe Luna couldn’t have been intimated as they then assaulted the man videoing. So what does the build of the man matter? By your logic, Luna can’t have felt threatened because they assaulted the man? So why did they assault the man?
Threatening behaviour isn’t threatening behaviour only when the person on the receiving end fears for their life. Why does this woman have to fear for her life for this to be serious or upsetting?
Funny how you say ‘but no point discussing it because everyone else is too extreme’, after you put your points over, which is ridiculous and just an attempt to stop people replying and challenging what you wrote. What you wrote was essentially excuses for a trans identifying male to be aggressive and assault someone.