Ok let’s assume that Mrs Thomas was an utter twat.
What about Mr Thomas? Quietly standing there filming when Luna stormed towards him, had an altercation and demanded the phone?
If Mrs Thomas was a twat why was Luna sacked? Starbucks could have released their video showing she was the aggressive one to begin with and that she was banned, or she was under arrest etc.
If Luna was in the right why flew the scene?
Customers complain all the time. Staff don’t do what Luna did. I’ve seen staff called all the racist names cunts under the sun, they haven’t reacted in the way Luna did.