Embarrassed in Wilkinson's ...aibu?

[cursethenroomstick]

My house I rent through housing association.
I work full time and pay my rent myself,don't claim benefits (not that anything is wrong with that,I just know people can be a bit judgemental)
Anyway my housing association did some works on my house and made such a mess.
Anyway I was given decorating vouchers to use in wilkos.
On my letter from HA it states paint,paper,soft furnishings ,rugs etc
So I got my paints etc and spotted a lovely little rug on sale for £15.
Got to the till she scanned my items and I said I was paying with my decorating card.
She snapped "you can't buy rugs it's for paint only"
I said I have my letter..she grabbed letter and scanned it
Then shouted over (whilst massive queue behind me)
You can't buy rugs can you with this free DSS voucher (not sure what DSS means ,maybe housing tenant?)
The woman on the other till said you could
She then shouts back "bloody hell thought it was just for paint ...rugs and rolled her eyes"

Aibu to think there's just no need ?
I felt so embarrassed
I pay for everything myself and the only reason I got these vouchers was because the HA made such a mess.
Im embarrassed to go back in there again now

What an a-hole. I would complain purely out of spite!

Definitely send an email to head office or phone the store and ask to speak to a manager about it.

Complain. 100%

Judgemental idiot

Definitely complain.

You have nothing to be embarrassed over, but she does. Unfit to serve the public.

What a bitch ! I can think of a good place to shove the rug

I'd send a complaint letter to head office, it's very insensitive.

She sounds like a horrible cow who hates her job

It doesn't actually matter whether you pay for everything yourself or not. It makes no difference.

I would complain. Her behaviour was unacceptable.

Where the voucher came from is somewhat irrelevant, it could have been a voucher in a leaflet, and she would still have been rude and unprofessional

Yup I'd complain, that's very unprofessional

Definitely complain! I nearly always say don’t complain but that what really nasty and needs to be dealt with

I totally agree. Complain strongly.

Complain! Who does she think she is?

I echo what everyone else has said.

What a Bitch

DSS stood for Department of Social Security back in the day. You should complain about it I agree.

You should have asked to see the manager at the time. Why do ppl walk away and ask strangers.

Absolutely complain. To the manager and copy in the head office.

I wouldn't just complain to Wilkos, I'd flag it to the housing association as well, as they issued the voucher and are providing business to a company whose staff do not sound worthy of or grateful for said business.

Because they're in shock, humiliated, and don't know what to do for the best.

We've all (apart from you, apparently) been there. When you're taken by surprise in an unusual situation, it's absolutely normal to only think after the fact, what you could have done.

Sorry that happened, you should complain. Also, someone asked why you would walk away instead of complaining straight away, I would have thought that was quite obvious.

Absolutely complain! Wilko's need to know that they need to train their staff better, if nothing else.

What an appallingly tactless cow.

"Snapped"
"Grabbed"
"Shouted"

If you can say that's honestly true then yes, report her.

I'd guess that DSS stood for department of social security.

I'm quite laid back but I'd complain about this. It's unfair to make people feel small and ashamed who have need to use these vouchers.

Another one saying to complain. I’ve seen cashiers shame people over the milk vouchers for children you used to get (not sure if you still can). Why do people feel the need to drag others down, the government do a good enough job of that by themselves.

Complain.