Embarrassed in Wilkinson's ...aibu?

[cursethenroomstick]

My house I rent through housing association.
I work full time and pay my rent myself,don't claim benefits (not that anything is wrong with that,I just know people can be a bit judgemental)
Anyway my housing association did some works on my house and made such a mess.
Anyway I was given decorating vouchers to use in wilkos.
On my letter from HA it states paint,paper,soft furnishings ,rugs etc
So I got my paints etc and spotted a lovely little rug on sale for £15.
Got to the till she scanned my items and I said I was paying with my decorating card.
She snapped "you can't buy rugs it's for paint only"
I said I have my letter..she grabbed letter and scanned it
Then shouted over (whilst massive queue behind me)
You can't buy rugs can you with this free DSS voucher (not sure what DSS means ,maybe housing tenant?)
The woman on the other till said you could
She then shouts back "bloody hell thought it was just for paint ...rugs and rolled her eyes"

Aibu to think there's just no need ?
I felt so embarrassed
I pay for everything myself and the only reason I got these vouchers was because the HA made such a mess.
Im embarrassed to go back in there again now

I would complain but I wouldn't hold my breath about an apology.
When I was in my late teens, (I looked young for my age) I worked in a dept store, and had the staff discount card.i went to buy myself a dress in a different department and the woman at the till asked whose card it was when I was about to pay. I said if was mine. She said "well I've never seen you at work here!" I told her what department I worked in and then she said loudly to about 8 other people waiting behind me to pay, "sorry for the delay this girl is trying to use someone else's card to pay, and I need to sort it out" I was absolutely mortified. It did get sorted out, I think she found my department manager who confirmed I worked there. I complained to the store manager and he said she would have to apologise....but she never did. I never even wore the dress after that!

What a cow.
To be honest I would let it go. If you go to Wilko's again give her a smile and say "me again - but don't worry no vouchers this time" (to embarrass her).
As a former sales assistant sometimes vouchers do need to be doubled checked but she shouldn't have done it that way.
Remember this though....99.9% of the other customers there wouldn't have even noticed this was happening so don't worry about what they think - or if they did notice I doubt they would care that you are using these vouchers.

You should definitely complain. You do need to be careful, though, not to be judgemental yourself in that you felt it was necessary to tell Mumsnet that you work full time and don't claim benefits. Would the shop assistant's behaviour have been justified if you weren't working and were on benefits? Everyone deserves to be treated with respect.

"bloody hell thought it was just for paint ...rugs and rolled her eyes" I'd complain about this. The rest of it is fine.

My house I rent through housing association.
I work full time and pay my rent myself,don't claim benefits (not that anything is wrong with that,I just know people can be a bit judgemental) having to justify it adds to the judgemental problem in a way though. Just say you rent through HA.

Agree

DSS hasnt existed for 21 years... it became housing benefit and now universal credit, we are 3 generations on from DSS.

Nice customer service not. You have nothing to be embarrassed though, so YABU for feeling embarrassed. The staff member is the one shouting all over the gaff, not you.

I think you have missed the point.

I’m not a complainer generally but I would complain about this. It’s not acceptable at all, no matter what your circumstances. You were embarrassed, that’s bad enough but someone else who maybe gets a voucher because of being in need, will be made to feel completely shit by that attitude. So the staff definitely need pulling up on it.

Complain in writing to the head office.

Keep your receipt as it will tell them who served you.

rude cow she could have quietly asked someone or called for a manager to ask not shouted it across the store

it hasnt been called dss for years

One of my family works for Wilkos.
They'll be horrified at how embarrassed you must have felt. I know any query about vouchers etc in their store is dealt with discreetly.

Absolutely none of her business, definitely complain.

Absolutely complain to head office. Wilko also have a thing where you are supposed to be given a card to review your experience in store with the chance to win 100 pounds (as a gift card....!)

Here is the link www.wilkoinsiders.com/s/Start/e1ca8347-e27a-48c2-9435-4229f905369d?_rid=DlEk0M_Va!lWXLYmLOYWlr7fh8Vm2m8uRars1PtCxFgo6yEYccr4mp14SGztuNCPK_hnsv4bouokmIeIfVGxoch34N3BOa1gEUGDBgzqPNyJq!SF!4ylfAXxFflBBuy03Hn5DzkdGEfAo_6CCy9oc3QtYoRKce4vgNVyDBdzc06C1un6SZGu7ysvA7vl5LWxBNHe9INEuEwIpEw3gZRIXN2Xi5y7_72RmKRSNwfPCiqPLNpXTiZuMzaQdYOLPk8COLa_m!!CHCFXmvr2odNVvo7IqIDzyhZRm6gsBbD4LXyBgyQGNwSHF1MobU4sOYWxLlFficjhiobIy!Cu9yyY0LuQFYzxmXf5cC!k7goXvPo7IrRj9SVEKg--&_mult=False&_themeId=558ccc90-e3aa-4227-b649-ab2500ab178b&_data=yEbdlvcb!wQu1Yl2AxquKyUoq41w4!f5_fN_4HaKFDHQSF4NzJxGWkcN!xCsXKoaV_w2itw4_Zl22h!0ROnrKe6SpkKqCBlR6KyYQTPaPjd7W9YaJNXas!PAu07WhXmsvyxV9eDQPQBd8OP0ZmIAc81u!JF44eMnF1o1ehXOlx7oHq68RoQ7YDXYElW8CnL06Xqf!CGEgJzLFH5lth2X4gERUXHq4pBMDtDQHfx9cZEnRq!OtJpPmFsm!8iW7Zt_hGxtCRKLYJu2Bl0Im8WrlzR0mUKcfSFWtFXlmelu3NY-&_sup=mailto%3asupport%40wilkoinsiders.com&_dspvw=m

Sorry its long but it's what comes up when you out in the link on the card (if I remember rightly it's something like wilko have your say.

You do need your receipt for various details though

Do complain use details from til receipt as they will be able to identify who checked in on that til at that time. Sorry you went through that experience. Don’t sit back, be heard.

I’ve had similar. I received the healthy start vouchers for my twins. You can use them to buy fruit, veg, milk, etc but only in store.

Once a month I’d save my vouchers up and go into the big Tesco to stock up. I would only put the redeemable foods in my trolley.

I got to the till and went to pay, about half way through scanning my vouchers (the tills are set up to know what products they can be used in and what they can’t) the cashier said “no, that’s enough now” and insisted I pay with cash for the rest of my items.

People are horrible and the shops need to train their staff better.

She works in Wilkos. Using the term DSS suggests she is older and I imagine she is probably in a council flat herself. I know someone just like this, miserable, leather skin and gruff voice from decades of chain smoking. Just swap Wilko for Boots. The only reason she works there is because her DLA claim for 'depression' and 'bad back' has finally been switched over to the new PIP and refused after 20+ years of blagging it and now the jobcentre have threatened her with sanctions if she doesn't.

Don't feel embarrased just laugh at her.

What a horrible human being!

I'm not one to complain normally BUT in this case 100% justified to complain.

THIS ⬆

She had every right to query the voucher if she wasn't sure - but she had no right to humiliate you publicly.

It's one of those things whee it's not so much the situation as how it is handled that makes all fo the difference. You must have felt so embarrassed - however don't let it put you off going into the store again. Avoid her till if she is on. It's unlikely that any of the other customers will recognise you.

But definitely complain - someone needs a lesson in basic good manners customer service.

Definitely complain. Even if she had been right about the voucher there was no need to shout about it.

If you don’t make a complaint about her , she will do this to other people and it may just push someone over the edge if they are struggling already or already vulnerable. Please do complain. I’m sorry this happened to you !

What on earth?!

Did you summon a manager?

Well yeah, because some people will do whatever they cam to put a pauper back in their place.