I will try to keep the details vague and I know this isn't an aibu but I am posting for traffic
I flew home from holiday recently. At check in there was a woman in a wheelchair who looked unwell travelling with her dp and 2 young children. She was at our gate lying on the floor and her partner said she was drunk and had been the whole week they were away. He said he had had enough. The gate staff asked cabin crew who denied the woman boarding. At this stage her dp was openly crying and people were being really kind helping him to source spare nappies for his youngest and giving water etc. One woman in particular was being incredibly kind and helpful.
However the situation has been playing on my mind. She told cabin crew he was violent to her. The helpful lady said she had witnessed the woman physically going for her dp. But she did have a bruise on her face which he said was caused by falling over drunk. She was also verbally aggressive to staff.
So her dp and children boarded and she was left behind. Her dp said she had money but I don't know how much. I am certain insurance won't pay out for a hotel etc but she was obviously very vulnerable and it has been playing on my mind. I don't know whether the airline would have had a duty of care but the last I saw of her was her slumped sideways in the wheelchair at the gate. Violent or not she must have been very frightened and I don't know whether the airline would have looked after her. Does anyone know whether they would have ensured she was safe?