AIBU to make an official complaint about cashier telling me to lose weight?

[LMCOA]

On Saturday, I needed to return some jeans to my local well-known supermarket, as they were too small.

I smiled, handed them over to the cashier and said "Could I please have a refund on these, unfortunately they don't fit".

She took them, laughed and said "You should lose weight then."

I kind of giggled in embarrassment, and got away as quickly as I could. I was very, VERY upset and had an awful weekend. I have BPD so I don't know if my reaction was a normal one, because I don't always have 'normal' reactions.

I'm 42, size 20, struggling with an autoimmune issue (which the doctors can't pin down) and menopausal. I am TRYING to lose weight but it's just not happening at the moment. Her comment broke me.

My friends are encouraging me to make a formal complaint.

What do you lot think?

Totally unacceptable. I would complain in these circumstances.

Yes complain. So much for 'Customer Service'. So rude.

I am so sorry you have gone through this and whole heartedly agree with your friends. You are lucky to have such supportive friends unfortunately the next unfortunate person to deal with that idiot may not have a support network and could be the icing on the cake. x

Yes do. This is awful and most people would have felt bad after such careless remarks. Totally normal.

I would definitely complain that's awful.

Completely inappropriate. Do complain.

Complain 100%

Wow, that's not even a 'was she being rude or was I being sensitive?' situation. That shop assistant woke up and chose to be a loud and proud twat that day.

Complain.

Complain for your own peace of mind so you know you're done something.

But realistically, you'll likely just get the bog standard reply they give to everyone when there's absolutely no proof of their staff being rude.

Absolutely complain, the staff member shouldn’t be speaking to anyone like that.

That's harsh.

I would end the letter by saying I would like to know what disciplinary action is going to be taken.

Horrendous. Complain and don't be meek about it. Years ago someone asked me why I never ever wore jeans. I responded that jeans don't come in my big size. She started to laugh then looked startled when I burst into tears.

I was a size twelve. A shop assistant did the damage.

I absolutely would complain. What a rude bitch. Completely unacceptable.

Complain! That's outrageous.

Wow! I'm not one to kick up a fuss when I feel customer service could be improved, especially in this economy, but for something like that I would absolutely complain.

That is absolutely awful and you should definitely complain. She maybe thought she was being 'funny', but you should never make comments about someone's weight, whether they're on the larger size or skinny. This woman needs some customer service training....fast!

My daughter is a natural size 6 (definitely NOT like her mother!) and her supervisor (retail) at work is always commenting about her small size. It's not on.

Yes complain, and whatever the outcome it's on the assistant, not you. If she thinks it's ok to body shame customers she shouldn't be in that job.

I would end the letter by saying I would like to know what disciplinary action is going to be taken.

I think you are taking out a disproportionate level of anger on this person.

They did say something factually correct, as you have admitted. And to have them fired / disciplined over this is incredibly juvenile

I would end the letter by saying I would like to know what disciplinary action is going to be taken.

None if there were no witnesses.

Otherwise shop staff would be getting disciplinarys left right and centre.

You are very entitled to complain, obviously. But... do you really want to?
First, what do you think you will gain by doing so? Other than maybe some vouchers or something, Maybe they will fire her but even then her attitude won't change, I imagine it will only get worse...
And second, it would drag out this horrible episode for you. You won't be able to put it behind you until the complaint is resolved...

That being said, what a bitch! Hope karma gets her even if you don't complain.
Sorry you had to deal with this, I am struggling with my weight myself and can't imagine how I would have reacted in this scenario! Good on you for at least keeping cool about it.

She should have known not to say it. I think it’s a bit mean to try to get her in a disciplinary though, what do you stand to gain?

I dont think you would, or even should, find out what disciplinary action would be taken as it just sounds vindictive. Knowing you have complained and therefore it shouldnt happen to another customer should be enough.

I would end the letter by saying I would like to know what disciplinary action is going to be taken.

They will say that disciplinary decisions are private and won’t be shared, so you’ll end up frustrated at the company more.

By all means share your experience with them via a complaint. Hopefully the staff member will be reprimanded and retrained. You might even get a voucher from them. But don’t set your expectations on knowing anything further.

She could have kept her mouth shut on the job. But she chose to be rude for zero reason.