Yes, definitely no further cleaning before payment received. And vital to set up a mire regular and automated payment and to not go again until payment for last clean received.
To be honest, I’d seriously consider binning this client. My next correspondence would be;
’So disappointed that after repeated requests you have still not paid the outstanding monies. As mentioned, I am out of packet and have had direct debits leave my account and have been relying on your payment.
I will not be able to attend gain to clean for you until payment is received and you have set up a standing order to be paid to my account weekly on a Friday. Please arrange this to be avoid to Acc Name, Sort Code, Acc No. This is necessary going forward to to avoid the ongoing difficulty with payment. If you are unable to arrange this, I am afraid I will not be able to continue offering cleaning services. I have other people interested and I hope you understand that I need clients to be reliable about payment. Please confirm when you have paid my outstanding invoice and set up the standing order, with the date you have set it up to start. Thank you.’
I know you’re worried you aren’t going to be paid for the work already done. This is a risk and this person clearly isn’t reliable. That’s why I would insist on a standing order payment and also decide in your own mind that you will walk away and not clean again unless this is sorted out. It is ridiculous and outrageous. They need to realise that it isn’t acceptable.
The only thing that would have me cleaning for them again would be an apology and details of the standing order. An alternative and probably better one, would to request payment by standing order IN ADVANCE. Lots of cleaning forms do this. You require the standing order 48 hours before cleaning is done. No payment, no cleaning. Be firm. If they don’t pay, don’t go. It’s the only way some people will learn…and if you lose them as a client, well a non-paying client is really more trouble than they’re worth anyway.