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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To feel cheated by my doula

232 replies

Yumyumcakes · 05/04/2022 11:04

For my second 2 months old, dh and I made the decision to have a doula as my birth partner as we had no other childcare for our child at home. I didn’t want to go it alone as I was quite nervous of being mistreated, I didn’t have the best first labour.

So I hired a doula and I honestly feel robbed. Robbed not only of money (nearly £1k) but of that supportive presence during labour. I’m actually quite cross about it, of course I gave feedback on how I feel.

The woman I had, drove the wrong way to the hospital taking nearly triple the amount of time. Left me to walk from the carpark alone to the delivery unit whilst she parked the car in active labour, there were a few instances where I needed some extra advocacy when the midwife wasn’t really listening to me (nothing crazy, just preferences like my bum was facing the door and I wasn’t comfortable with being exposed to everyone in the corridor so just asked for a blanket) and nothing, no coachIng, no reminding of breathing techniques, no words of encouragement, no massage, pressure points, reminding to move around… literally nothing. She sat there on her phone and ate my snacks and drank my sports drinks. It was to the extent that the midwife even commented to leave some of the snacks for me and when the doula left 30 mins after birth on how little she did. My husband had one ask, just keep him updated. She didn’t, despite being on her phone

I feel cheated. She had good reviews but now I’m wondering if they were fake.

Was I just really unlucky? If you had a doula what was your experience like?

2 months later I still feel a bit narked about it. When I gave the feedback (said nicely but put across all the points I made above) it was oh ok, I’ll take it on board for next time. No explanation or apology. Feels like a grand wasted - aibu?

OP posts:
LovedFedAndNoonesDead · 10/10/2022 07:48

Serinablack · 10/10/2022 03:33

Why did you need a a doula. Wasn’t your DH fit to advocate for you during the labour? Is he normally flaky?

Hmm, did you read the thread? The OP mentioned several times - she and her DH had another child at home and no one they could ask to provide childcare while at the hospital!!

Herejustforthisone · 10/10/2022 07:48

Serinablack · 10/10/2022 03:33

Why did you need a a doula. Wasn’t your DH fit to advocate for you during the labour? Is he normally flaky?

Fuck sake, read this old thread before making daft comments.

Hoplesscynic · 10/10/2022 08:09

That's awful OP. I've never used a doula but had a terrible birth experience due to hospital being understaffed and a midwife who knew f-all and also did F-all. I had my DP by my side but he was fairly useless and I don't think he ever properly understood what I went through.
I absolutely get why you would want to hire a doula and honestly, you do not need to justify your decision or how much you interviewed/knew this doula etc. to vile posters here. You needed help, you thought you found the right person for this, and she left you completely on your own, after greedily taking 1K. I am really appalled on your behalf!
If I were you, I would email her describing all the things she didn't do and ask for a FULL refund. Will make it clear that she is going to small claims court if she doesn't do the refund in the next 30 days. I will then look through all evidence - emails, texts, anything (even to your DH) which may refer to her services. If you can find the midwife at the hospital who commented about her, that would be ideal. Midwife can write her observations or that may already be in your hospital notes. Also if there's an online forum you can try asking for people's experiences with this doula and see if others would know her and comment negatively. Then take everything to the court.

Serinablack · 10/10/2022 08:26

LovedFedAndNoonesDead · 10/10/2022 07:48

Hmm, did you read the thread? The OP mentioned several times - she and her DH had another child at home and no one they could ask to provide childcare while at the hospital!!

Hmm… No need to get so emotional 🤣

Clarinet1 · 10/10/2022 08:59

OP, I don’t have children but I can totally understand how bad this experience was for you.. I think you should discuss it with Doula UK to stop her being like this with other women and also press for a refund and, if that is not forthcoming, go the court route if you feel up to it.

To other posters, this is not about the pros and cons of doulas or why
the OP chose to use one. The point
is that she paid for a professional service according to pre-discussed parameters from someone registered with a relevant professional body
and got virtually none of it.

LuckyLil · 10/10/2022 10:21

Serinablack · 10/10/2022 08:26

Hmm… No need to get so emotional 🤣

There is however a need to read a thread properly before replying. You know, so that you don't make yourself look like a complete idiot... 😉

Yumyumcakes · 10/10/2022 15:50

Afternoon all! (Except those who don’t read the full thread, not you guys, you’re annoying)

my complaint with doula UK didn’t really go anywhere, it’s a volunteer service staffed by 2 people, and this woman did turn up and was present, she was just crap crap crap and I’ve got no actual proof of how crap she was, just my memory and my husband saying despite his one request, that was to be updated regularly, he wasn’t. We were actually talking about it yesterday, and after I had the baby; you know you feed baby, get them changed, pop them down and eat and shower the whole process takes a while good few hours, it wasn’t until after all of that when I sent dh a pic that he knew the baby was born, she hadn’t even told him, so he was fretting over the radio silence

unfortunately I’ll have to chalk it up to experience, although but I still do feel cheated . Obviously it’s expensive but I do sort of get why, they have to or should put their lives on pause for 5 weeks (between 37-42) there’s the ante natal, the birth and post natal service so there’s a bit wrapped up in it.

live and learn eh

OP posts:
Noviembre · 10/10/2022 16:08

She's obviously got quite the racket going where she sits on her phone eating biscuits while dopey women keep giving her glowing reviews out of politeness!

Banana2079 · 10/10/2022 16:14

@Zonder herself. All these Doula stuff is absolute nonsense
If you hire a stranger expect them to behave like one

Zonder · 10/10/2022 16:55

Banana2079 · 10/10/2022 16:14

@Zonder herself. All these Doula stuff is absolute nonsense
If you hire a stranger expect them to behave like one

Well you must be particularly hard skinned. In her shoes I wouldn't have wanted to be on my own, and neither would most women. We know this from the reaction during lockdown when so many women couldn't have a birthing partner. It's hardly like getting a random in from the street in most cases. I'm guessing you became bosom pals with your midwife before you gave birth?

Yumyumcakes · 10/10/2022 17:00

Banana2079 · 10/10/2022 16:14

@Zonder herself. All these Doula stuff is absolute nonsense
If you hire a stranger expect them to behave like one

But it’s not though because a) few want to birth alone b) she’s not a random off the street she was a hired professional

OP posts:
2bazookas · 10/10/2022 17:03

Did you pay in advance?

I wouldnt have paid for such awful service.

Yumyumcakes · 10/10/2022 17:17

2bazookas · 10/10/2022 17:03

Did you pay in advance?

I wouldnt have paid for such awful service.

Yup all prior to the birth, or your DD, basically in instalments with the ante natal portion

OP posts:
kateandme · 10/10/2022 19:18

Is thee any way or where you could write a review or few.fb social media anywhere.even on mums sites in general if they are deleting it off the doula one? To let other possible mothers no about this service and or her.
I’d just be absolutely devastated if this happened to me…it was one of if not the most vulnerable time of the your life and you needed her or someone there for a reason and rightly so op.
I’m sorry this happened to you.try not to let it go on effecting you.not all supporters are like this I’m sure. Maybe there is something to be said for a governed body though rather than volunteers as this seems dangerous to me especially who they work with.

Serinablack · 13/10/2022 06:37

@ Luckeylil There is however a need to read a thread properly before replying. You know, so that you don't make yourself look like a complete idiot... 😉

Go back to the playground love… 🤣

Serinablack · 13/10/2022 06:38

Serinablack · 10/10/2022 08:26

Hmm… No need to get so emotional 🤣

Your really bothered about this one aren’t you… 🤣

Herejustforthisone · 13/10/2022 07:26

Serinablack · 13/10/2022 06:37

@ Luckeylil There is however a need to read a thread properly before replying. You know, so that you don't make yourself look like a complete idiot... 😉

Go back to the playground love… 🤣

Wwhy so you keep posting? Just accept you didn’t bother to read all the OP’s posts and move on. I’m not sure if you’re trying to save face or something?

LovedFedAndNoonesDead · 14/10/2022 07:27

Herejustforthisone · 13/10/2022 07:26

Wwhy so you keep posting? Just accept you didn’t bother to read all the OP’s posts and move on. I’m not sure if you’re trying to save face or something?

Not to mention mixing up other contributors to the thread - can’t think of any other reason she’s tagged me a second time when I didn’t bother replying to the first comment!!

Sceptre86 · 14/10/2022 07:34

I would look at the small claims court and see if that is an option and maybe consider a birth debrief with your hospital so should you want to have more children they can learn from your birth and you can see if anything was mismanaged or mishandled from them. Doulas are not regulated, if you are going to go for one it should always be through personal recommendations. I would say go for a private midwife instead, it's a more expensive option but they are highly regulated and have to act according to standards and a code of which, plus always go with recommendations and never trust reviews alone.

Sceptre86 · 14/10/2022 07:35

*code of conduct

uggmum · 14/10/2022 08:06

You could consider taking her to small claims court.

There is a cost for this but you present your own evidence and it is considered by a judge. It's all done on line these days.

You might not win. But it might help you have your say. She might just pay you back rather than risk fighting it.

You can look it all up on line and see if it is something you want to consider.

Evidence doesn't have to be 'physical'. It can be your version of events, including statements from your DH.

TheOriginal · 14/10/2022 08:21

I'm really sorry for your shitty experience - and for the obtuse ignorance and awkwardness of some of the people on this thread!

Congratulations on your baby :)

It seems there's very little can be done, so all I can say is I'd look at resubmitting my review everywhere that I could and pointing out on it that my last one was deleted, and then if I ever heard anyone mention working with her I'd tell them my experience.

Some people really are just scum who will rip off and extort the vulnerable. :(

Serinablack · 14/10/2022 17:36

Herejustforthisone · 13/10/2022 07:26

Wwhy so you keep posting? Just accept you didn’t bother to read all the OP’s posts and move on. I’m not sure if you’re trying to save face or something?

You seem very invested in this. Play ground stuff really. Move in love…

Serinablack · 14/10/2022 17:51

LovedFedAndNoonesDead · 14/10/2022 07:27

Not to mention mixing up other contributors to the thread - can’t think of any other reason she’s tagged me a second time when I didn’t bother replying to the first comment!!

Do you not know what you have posted?
Let me remind you. @ LovedFedAndNoonesDead
Hmm, did you read the thread? The OP mentioned several times - she and her DH had another child at home and no one they could ask to provide childcare while at the hospital!!
Still bothered then.. 🤣

LovedFedAndNoonesDead · 14/10/2022 18:22

Serinablack · 13/10/2022 06:38

Your really bothered about this one aren’t you… 🤣

This was the reply I was commenting about. You already asked if I was emotional (I’m not!!) then say I’m really bothered about it - yep, so bothered I hadn’t commented again 🤷🏼‍♀️🤷🏼‍♀️

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