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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To feel cheated by my doula

232 replies

Yumyumcakes · 05/04/2022 11:04

For my second 2 months old, dh and I made the decision to have a doula as my birth partner as we had no other childcare for our child at home. I didn’t want to go it alone as I was quite nervous of being mistreated, I didn’t have the best first labour.

So I hired a doula and I honestly feel robbed. Robbed not only of money (nearly £1k) but of that supportive presence during labour. I’m actually quite cross about it, of course I gave feedback on how I feel.

The woman I had, drove the wrong way to the hospital taking nearly triple the amount of time. Left me to walk from the carpark alone to the delivery unit whilst she parked the car in active labour, there were a few instances where I needed some extra advocacy when the midwife wasn’t really listening to me (nothing crazy, just preferences like my bum was facing the door and I wasn’t comfortable with being exposed to everyone in the corridor so just asked for a blanket) and nothing, no coachIng, no reminding of breathing techniques, no words of encouragement, no massage, pressure points, reminding to move around… literally nothing. She sat there on her phone and ate my snacks and drank my sports drinks. It was to the extent that the midwife even commented to leave some of the snacks for me and when the doula left 30 mins after birth on how little she did. My husband had one ask, just keep him updated. She didn’t, despite being on her phone

I feel cheated. She had good reviews but now I’m wondering if they were fake.

Was I just really unlucky? If you had a doula what was your experience like?

2 months later I still feel a bit narked about it. When I gave the feedback (said nicely but put across all the points I made above) it was oh ok, I’ll take it on board for next time. No explanation or apology. Feels like a grand wasted - aibu?

OP posts:
Tainging99 · 05/04/2022 21:27

This sounds awful for you and I feel you’ve been robbed of good memories relating to your babies arrival. It sounds very upsetting

HardbackWriter · 05/04/2022 21:30

Why are so many people questioning OP's decision to have a doula in the first place?! It's not like it can be changed now - and even if you personally think doulas are a stupid concept (and find it impossible to believe that anyone wouldn't have a friend or family member to hand Hmm) how does that justify a doula ripping someone off? OP engaged a service she didn't then get, it's irrelevant whether or not you personally would have engaged that service.

TheNeverEndingOver · 05/04/2022 21:30

This is terrible, poor you - I really hope you get a response from Doula uk and can get some sort of financial reimbursement.

Kitkat151 · 05/04/2022 21:39

[quote TheNeverEndingOver]@Kitkat151 obviously she didn’t![/quote]
🤷‍♀️ Why obviously ?🙄

Crikeyalmighty · 05/04/2022 21:43

I am absolutely disgusted for you OP. I did 6 weeks on a maternity unit as part of nurse training and am now 60 having had 3 children— I honestly could have provided better service and care for you than this and I am not a doula!! I would want my money back

Yumyumcakes · 05/04/2022 21:49

Because @Kitkat151, would you pay £1k for a stranger to take you to the hospital and witness the birth of your child if you had anyone else to go with you who wouldn’t charge you that much?

Not everyone has loved ones ;)

OP posts:
Mynameisnew · 05/04/2022 21:53

When I was expecting dc2 I was in a panic about looking after dc1. I couldn't justify 1k for a doula and tbh I only wanted dh.

It got me wondering why Labour wards don't have a paid for creche attached. If it saved me worry and stress and saved 1k for a doula, I would happily have paid £££ to have dc1 looked after onsite. I think it's a really good idea. Even for other appointments, I've had to cancel loads because childcare fell through. I would happily have paid for such a service.

phoenixrosehere · 05/04/2022 22:08

Sorry for your experience OP. That was nothing like mine. I was quite specific tbh in what I wanted for a doula. Someone who was there to advocate for me, could relate (she had children and also a traumatic birthing experience), could do yoga with me (found it was relaxing for me and she was a prenatal yoga teacher), was ok with hypnobirthing (that helped me out a lot despite my traumatic experience with my first) and would just oversee things. I’m the type that just wants to be left to it, no hovering over me unless I ask for help. I interviewed her and we just clicked. She was amazing. I went into labour only for it to stall and was sent home which she was absolutely fine and reassured me that it does happen . I continued to labour off and on for a few days and then called when I was active labour again. She was there for when I needed her and checked to see if I was ok with what was happening. She was a calming presence throughout and honestly we just hung out and slept. I hadn’t slept much since we were in the hospital last and with an epidural and my personal playlist of calming music, I finally got the sleep I needed and was woken up when it was time to push.

She held my hair back when I ended up vomiting while I was pushing and made sure I was ok with another possible c-section if forceps didn’t work (I was going for a vbac and I did have one). She held my son when I felt a bit dizzy and visited me at home after to check up on us all and see how I was doing. It was well worth the money for me. My DH even noticed how happy I was hours after compared to how I was with my first.

I love my DH but he is the restless sort and that would have not helped. My parents live in another country. Either parent being there would make me anxious and I am not that close or comfortable with my MIL or FIL. The nearest family member we had was 2.5 hours away (in-laws about 5 hrs) and our son doesn’t know them well so it was easier to hire a doula and have them with me and our oldest with his father. I would have also been worrying about our oldest if DH had been with me and that wouldn’t have helped me whatsoever.

EachandEveryone · 05/04/2022 22:12

Was this in London? How old was she and what was her working background? Only asking because Ive met afew in my time.

Yumyumcakes · 05/04/2022 22:20

@EachandEveryone

Was this in London? How old was she and what was her working background? Only asking because Ive met afew in my time.
Nope not london :)
OP posts:
NameChange30 · 05/04/2022 23:26

@HardbackWriter

Why are so many people questioning OP's decision to have a doula in the first place?! It's not like it can be changed now - and even if you personally think doulas are a stupid concept (and find it impossible to believe that anyone wouldn't have a friend or family member to hand Hmm) how does that justify a doula ripping someone off? OP engaged a service she didn't then get, it's irrelevant whether or not you personally would have engaged that service.
Well said!
LBFseBrom · 06/04/2022 00:12

I agree with HardPoster.

birdladyfromhomealone · 06/04/2022 00:16

Please complain to Doula UK
They have a code of conduct and she did not adhere to it in any shape or form.
I doubt she will refund you willingly but 1k outside of London??
I was in Kent and charged £350.
To be on her phone was disgusting.
Unfortunately doula course are no more than a coffee morning over 3 days.
Mainly women who enjoyed their own experiences and want to be able to support other women.
As an ex maternity nurse I was shocked at learning nothing when I attended a course..
Doula UK is not a regulated body it is a volunteer group of other doulas but they do need to know the name of this doula if not to stop her harming a vulnerable mum in the future.
I'm so very sorry that you felt so unsupported at a major event in your life.
It's really upset me to read this.
I have also sent you a PM
X

StoneofDestiny · 06/04/2022 00:22

Never heard of a doula before. Is this a British thing. Seems unnecessary tbh. Why can’t you just ask hospital staff for assistance?

Never heard of a doula either and I live in the UK.

SunnyCoco · 06/04/2022 00:46

Ah mate.
I'm so sorry this happened to you.
It's certainly not your fault - you sought recommendations, interviewed her, met up, spoke on the phone, etc. Sounds like you did everything right, and she was just shit.
Well done for getting through it all and don't let it ruin your enjoyment of gorgeous new baby time x

Kitkat151 · 08/04/2022 21:25

@Yumyumcakes

Because *@Kitkat151*, would you pay £1k for a stranger to take you to the hospital and witness the birth of your child if you had anyone else to go with you who wouldn’t charge you that much?

Not everyone has loved ones ;)

Fair enough....it’s very very sad that you had absolutely no Family or friends that could come with you .....I can’t even begin to imagine a life like that....so yes I would imagine you are feeling very ripped off
DoNotStayCalm · 08/04/2022 21:29

it’s very very sad that you had absolutely no Family or friends that could come with you .....I can’t even begin to imagine a life like that.

For some reason I don't think this is empathy...
🙄🙄🙄🙄

Yumyumcakes · 08/04/2022 22:23

@Kitkat151 I’m sure you get this all the time, but you’re a bit of a dick. What a horrible comment!

OP posts:
LBFseBrom · 08/04/2022 23:50

@StoneofDestiny

Never heard of a doula before. Is this a British thing. Seems unnecessary tbh. Why can’t you just ask hospital staff for assistance?

Never heard of a doula either and I live in the UK.

Nom first I heard of it was on an American programme. It seems to be catching on here. Previously she would have been called a 'birthing partner'.
Sarahzb · 09/04/2022 01:35

Yes Small Claims Court. Easy

Yumyumcakes · 09/04/2022 12:38

@Sarahzb

Yes Small Claims Court. Easy
Not really that easy, 0 proof of her being a chocolate fire guard. Plus Ive chatted fo doula UK who have sent the wishy washiest ‘code of conduct’ for doulas to me to see if she violated that. Basically I can’t prove anything so I’m just having a moan
OP posts:
mbosnz · 09/04/2022 12:42

I have a friend of twenty years, that trained as a doula. She is a British woman, who lives in the US. She'd be incensed at your treatment Yumyumcakes, how utterly callous that woman was. Her treatment of you was appalling.

phoenixrosehere · 10/04/2022 18:11

Never heard of a doula before. Is this a British thing. Seems unnecessary tbh. Why can’t you just ask hospital staff for assistance?*

Probably because you don’t know what kind of staff you’re going to get and many women have been traumatised due to the way hospital staff have treated them while in labour from ignoring them when they say they need to push or that there is something wrong and studies have shown hospital staff have and can be biased against certain groups.

DoloresMeacham · 10/10/2022 01:42

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Redfrangipani · 10/10/2022 02:20

The doula let you down badly.

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