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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To feel cheated by my doula

232 replies

Yumyumcakes · 05/04/2022 11:04

For my second 2 months old, dh and I made the decision to have a doula as my birth partner as we had no other childcare for our child at home. I didn’t want to go it alone as I was quite nervous of being mistreated, I didn’t have the best first labour.

So I hired a doula and I honestly feel robbed. Robbed not only of money (nearly £1k) but of that supportive presence during labour. I’m actually quite cross about it, of course I gave feedback on how I feel.

The woman I had, drove the wrong way to the hospital taking nearly triple the amount of time. Left me to walk from the carpark alone to the delivery unit whilst she parked the car in active labour, there were a few instances where I needed some extra advocacy when the midwife wasn’t really listening to me (nothing crazy, just preferences like my bum was facing the door and I wasn’t comfortable with being exposed to everyone in the corridor so just asked for a blanket) and nothing, no coachIng, no reminding of breathing techniques, no words of encouragement, no massage, pressure points, reminding to move around… literally nothing. She sat there on her phone and ate my snacks and drank my sports drinks. It was to the extent that the midwife even commented to leave some of the snacks for me and when the doula left 30 mins after birth on how little she did. My husband had one ask, just keep him updated. She didn’t, despite being on her phone

I feel cheated. She had good reviews but now I’m wondering if they were fake.

Was I just really unlucky? If you had a doula what was your experience like?

2 months later I still feel a bit narked about it. When I gave the feedback (said nicely but put across all the points I made above) it was oh ok, I’ll take it on board for next time. No explanation or apology. Feels like a grand wasted - aibu?

OP posts:
JudgeJ · 05/04/2022 13:05

@Fraaahnces

Is there some kind of governing body you can report her to?
Do these people have to be qualified in any way? It sounds like a great money-making scheme, (that started as scam but I'm sure there are some decent ones). If they're not qualified I doubt there would be a governing body to which they can be reported.
TheNameOfTheRoses · 05/04/2022 13:06

Sorry I missed the post about doula U.K.

You really need to bring an official complaint to them.
If they are deleting your review, then I’ve pushed even more.
It’s an organisation that is supposed to upheld the best standard re doulas. They need to know/address that.

Yumyumcakes · 05/04/2022 13:09

@DuckonaBike

I had a doula for both my births and she was amazing. Basically her attention was on me all the time. She did practical things (massage, walking round, reminding me to breathe etc) and provided moral support. I am flabbergasted that a doula would spend the whole time looking at her phone and basically ignoring you. That is not how it’s supposed to work!

Do please complain if there is a good way to do so. And if anyone reading this thread is put off having a doula, be assured that there are some good ones.

Did you interview her and have any sort of agreement on what you expected in advance?

Yup interviewed and explicitly said my preferences and my rationale behind it. That was very clear. I sent her my birth preferences in writing too.
OP posts:
Yumyumcakes · 05/04/2022 13:11

@flopseyR72

I’m in the UK. Had two children on NHS last one 4 years ago. I’m not saying the care is always great but I would rather talk direct to the professional staff. What can a doula do? I doubt the midwife would listen to them more than yourself.
A lot has changed in the last 4 years!

Also I think it’s a very human thing to want a birth partner, want someone with you in the taxi otw over. Want someone to hold your hand and support you at your most vulnerable time.

OP posts:
BoodleBug51 · 05/04/2022 13:13

I would complain to her in writing, and send a copy to Doula UK.

I'd also ask on social media if anyone can share their recent experiences of a doula locally and see if her name crops up. You could then privately message anyone that mentions her and see if there is a theme going?

NameChange30 · 05/04/2022 13:14

You don't have to justify your decision to have a doula, especially not to a PP who seems to lack the imagination and empathy to work out for themselves that some women might want/need one even though she didn't 🙄

Yumyumcakes · 05/04/2022 13:15

@DoNotStayCalm

I had a very bad Doula experience, different to yours but still really really substandard behaviour after what were positive initial meetings and at length discussions and planning.

She had a stellar book of written references, training with some well known people, and I spoke to a previous birthing mother that she had supported. We had 3 or more meetings together before the birth. She also was there to be on call to drive me to hospital (and like yours got fucking lost while I was in a very rapid labour) how she could not have planned in advance I will never know.

She wasn't helpful at all in any of the ways that I wanted - not at all. In fact she made the birth worse because I had expectations that weren't met (not outlandish expectations!)

Some of her references were from minor well known families- I was shocked afterwards that they had endorsed her services.

I'm only telling you this because I did all the reference checking, advance meetings (at least 4 hours together if not more) and still got really shit service. So don't blame yourself for not checking and interviewing further - that doesn't always make a difference.

You got scammed and should get your money back. Sorry this happened to you, OP.

Wondering if it’s the same person Hmm
OP posts:
Yumyumcakes · 05/04/2022 13:16

Also someone asked where did I leave the review, I left it on google and now it’s gone a few have actually now it just says 1 5* google review but before she had about 15/20

OP posts:
Dinoasaurme · 05/04/2022 13:18

On the basis of this thread if I ever have any more children I will never use a doula. What an awful traumatic experience for you OP.

Definitely take this further, and this time do not word your complaint "nicely", but state exactly what happened in no uncertain terms. Go to the Doula UK management and write a very strongly worded letter.

Where did you post the review that has been deleted? I would go to the regulators / admin if that site too. Service providers shouldnt be able to simply delete reviews they don't like the look of. Post another review.

I had no idea doulas aren't regulated. How completely shit.

sheildmaiden · 05/04/2022 13:23

I am a doula and so sorry she treated you like this. Did she show you her certificate to prove her training?

Yumyumcakes · 05/04/2022 13:24

@Dinoasaurme

On the basis of this thread if I ever have any more children I will never use a doula. What an awful traumatic experience for you OP.

Definitely take this further, and this time do not word your complaint "nicely", but state exactly what happened in no uncertain terms. Go to the Doula UK management and write a very strongly worded letter.

Where did you post the review that has been deleted? I would go to the regulators / admin if that site too. Service providers shouldnt be able to simply delete reviews they don't like the look of. Post another review.

I had no idea doulas aren't regulated. How completely shit.

I didn’t mean to put you off, but now looking back she was so clever with her words ‘how many births did you attend?’ ‘I’ve supported hundreds of women, I’ve done this for over 10 years’ never directly said I’ve been at 100 births etc.

Review was on google

OP posts:
Yumyumcakes · 05/04/2022 13:25

@sheildmaiden

I am a doula and so sorry she treated you like this. Did she show you her certificate to prove her training?
No :( I didn’t think to ask as she came so highly recommended
OP posts:
kinshasa · 05/04/2022 13:28

@sheildmaiden

I am a doula and so sorry she treated you like this. Did she show you her certificate to prove her training?
Yes, I'd like to know that. And what they were.

Have you spoken directly to doula.uk about this? Seeing as you have found she is listed with them.
I think it's really important that you tell them about this woman given what has happened.

hearmywomanlyroar · 05/04/2022 13:30

So sorry to hear about your experience. How awful for you. I've no advice but just wanted to send sympathy. I looked into a doula for my first and my impression was that it was a vocation where the money barely covered their costs and really they just wanted to support women. That all feels a bit naive now hearing your story Sad I just can't understand how any birth partner would be so unhelpful, let alone one who made promises to support you.

flopseyR72 · 05/04/2022 13:31

Seems like she didn’t do anything though but she charged £1K. I can’t see the point tbh unless you needed a lift. The midwife sounded more attentive than the doula so that is my point.

Yumyumcakes · 05/04/2022 13:34

@flopseyR72

Seems like she didn’t do anything though but she charged £1K. I can’t see the point tbh unless you needed a lift. The midwife sounded more attentive than the doula so that is my point.
This is also my point, but she didn’t declare she’d be as useful as a chocolate fire guard prior to hiring her or I might have gone in a different direction…
OP posts:
Yumyumcakes · 05/04/2022 13:36

Not spoken to doula uk about her, didn’t realise that was a thing. Didn’t ask for certificates, she’s got the badges of her training online though

I’m looking at her website now and the testimonies that seem so good as so all easily faked now, it’s just text and a name and location

OP posts:
Worldgonecrazy · 05/04/2022 13:41

So sorry.

My doula was amazing, as soon as she was with me, everything went more smoothly. Unfortunately I ended up needing medical intervention but she and I had planned for that. It’s a shame a few bad eggs could put women off.

NameChange30 · 05/04/2022 13:44

"It’s a shame a few bad eggs could put women off."

Agree.

Some midwives are awful but no one says that makes all midwives pointless!

DoNotStayCalm · 05/04/2022 13:54

Wondering if it’s the same person

Mine quit working as a Doula so it seems unlikely. She is in her early 50's if that helps to confirm it wasn't the same person.

I have many friends who have had positive experiences with Doulas so don't let it put you off if you need one for another birth.

kinshasa · 05/04/2022 14:00

@Yumyumcakes

Not spoken to doula uk about her, didn’t realise that was a thing. Didn’t ask for certificates, she’s got the badges of her training online though

I’m looking at her website now and the testimonies that seem so good as so all easily faked now, it’s just text and a name and location

It really is a thing, rather than a taken down google review. I think they would take your complaint very seriously indeed. You would be helping other women who might book her, especially if you believe that she is fake.
Ava50x · 05/04/2022 14:01

OP, I'm so sorry to hear you've had such a horrible experience- when you were at your most vulnerable. Because you asked, I will say I have used 2 different doulas and they were both awesome. Supportive, encouraging, warm, empathetic, caring- I can go on and on! At my last birth in August, my midwife and doula were working together as a real team- each of them holding one of my arms as I pushed, and the midwife told me she loves the births where there is a doula- its such wonderful teamwork for them.
Its a crying shame that your sham of a doula is giving the industry such a bad name. I know with a newborn you probably don't have much energy or time to fight it- but its so important that she's exposed for who she is.
Congrats on your baby!

Yumyumcakes · 05/04/2022 14:06

I’m not saying she’s a fake per se, i mean she’s on doula UK and it’s hardly doctorate levels of accreditation, but good reviews can be faked

OP posts:
Patchbatch · 05/04/2022 14:11

I’ve looked into it and pretty much any one can be a doula, the course is a few weeks long and not that expensive. My guess is it’s completely unregulated which means you can get some charlatans

Pretty much your answer. Sorry you had that experience OP, it's abhorrent that some are happy to take money and not even attempt to deliver what they promise, its shocking its as unregulated as it is. I only know after looking into it when a friend had a really terrible experience, I would have trusted one with good reviews prior to that same as you, wouldn't touch with a bargepole now.

Yumyumcakes · 05/04/2022 15:03

To be honest @Patchbatch in the unlikely event I had more kids, a doula now would be bottom of my list. Wouldn’t waste my time or money, I’d just go it alone

OP posts:
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