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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To feel cheated by my doula

232 replies

Yumyumcakes · 05/04/2022 11:04

For my second 2 months old, dh and I made the decision to have a doula as my birth partner as we had no other childcare for our child at home. I didn’t want to go it alone as I was quite nervous of being mistreated, I didn’t have the best first labour.

So I hired a doula and I honestly feel robbed. Robbed not only of money (nearly £1k) but of that supportive presence during labour. I’m actually quite cross about it, of course I gave feedback on how I feel.

The woman I had, drove the wrong way to the hospital taking nearly triple the amount of time. Left me to walk from the carpark alone to the delivery unit whilst she parked the car in active labour, there were a few instances where I needed some extra advocacy when the midwife wasn’t really listening to me (nothing crazy, just preferences like my bum was facing the door and I wasn’t comfortable with being exposed to everyone in the corridor so just asked for a blanket) and nothing, no coachIng, no reminding of breathing techniques, no words of encouragement, no massage, pressure points, reminding to move around… literally nothing. She sat there on her phone and ate my snacks and drank my sports drinks. It was to the extent that the midwife even commented to leave some of the snacks for me and when the doula left 30 mins after birth on how little she did. My husband had one ask, just keep him updated. She didn’t, despite being on her phone

I feel cheated. She had good reviews but now I’m wondering if they were fake.

Was I just really unlucky? If you had a doula what was your experience like?

2 months later I still feel a bit narked about it. When I gave the feedback (said nicely but put across all the points I made above) it was oh ok, I’ll take it on board for next time. No explanation or apology. Feels like a grand wasted - aibu?

OP posts:
Roselilly36 · 05/04/2022 12:19

That sounds such a bad experience, so sorry, you should take this further, first complain to Doula UK, if they can’t mediate, money claim online. How did you pay for the “service”? Congrats on your baby OP Flowers

kinshasa · 05/04/2022 12:21

You met her twice and chatted on the phone? And then trusted her with your welfare?

Sorry, but I'm amazed that you didn't think to check her out more than that, just as you would someone claiming to be a therapist, or even a builder!

I'm glad that you are ok, but a tough lesson to learn as to how you go about finding a proper experienced doula. That wasn't the way!

Definitely complain and warn others, and small claims if necessary. Don't trust randoms you havent checked out properly, especially with your health!

A good doula is a great support. But if you a looking for one, best to start somewhere like this.
doula.org.uk/about-doula-uk/

kinshasa · 05/04/2022 12:22

Wow missed the post about doula uk.
You didn't say that, drip feed, indeed.
Complain.

LBFseBrom · 05/04/2022 12:24

This is the definition of a doula from Web MD:
A doula is a person who provides emotional and physical support to you during your pregnancy and childbirth. Doulas are not medical professionals. They don't deliver babies or provide medical care.
.............
Seems a bit wishy washy to me, frankly. There were no 'doulas' when I gave birth, I just had my husband with me and that was sufficient.

It does seem an odd thing to do for a job; presumably they have some experience in giving birth but don't need much in the way of paper qualifications.

You're not likely to get your money back, op, you'll have to write it off but hopefully your experience will put others off from hiring someone like that - someone who, in effect, isn't paid to actually do very much.

Regardless, I hope your birth experience was a positive one.

NameChange30 · 05/04/2022 12:24

It wasnt a drip feed - OP didn't say at first because she didn't know, she hadn't checked whether the doula was a member. Hopefully the doula's membership can be revoked, she does sound terrible Sad

Yumyumcakes · 05/04/2022 12:25

@Lady0racle

Did you sign any agreement with her? Is there anything in writing that shows what she agreed to do during labour to help you?

If there is, you’re on stronger ground with regard to a refund. I mean, I’d request one anyway but something in writing would be helpful as she clearly didn’t stick to her part of the agreement.

So we had an agreement/ contract but it didn’t directly list and specify all the things she’d do for me
OP posts:
Yumyumcakes · 05/04/2022 12:27

[quote kinshasa]You met her twice and chatted on the phone? And then trusted her with your welfare?

Sorry, but I'm amazed that you didn't think to check her out more than that, just as you would someone claiming to be a therapist, or even a builder!

I'm glad that you are ok, but a tough lesson to learn as to how you go about finding a proper experienced doula. That wasn't the way!

Definitely complain and warn others, and small claims if necessary. Don't trust randoms you havent checked out properly, especially with your health!

A good doula is a great support. But if you a looking for one, best to start somewhere like this.
doula.org.uk/about-doula-uk/[/quote]
We had 2, 2 hour long ante natal sessions that came with her package. It was more than all the other local doulas offered. We did an initial ‘interview’ at a coffee shop too. Then chatted on the phone/ FaceTime several times. I left it quite late to get a doula 34 weeks so there wasn’t that much time left

OP posts:
Alonelonelyloner · 05/04/2022 12:28

Her service was appalling and I am so sorry you had such a sham for a doula. I would request a refund. I would do this before reviewing her negatively online. If she gives you no refund at all, then go online and give an honest review.

I have often wondered how one becomes a doula as one of my friends became one - suddenly - and she would be the last person I would want in a birthing room with me.

Yumyumcakes · 05/04/2022 12:28

@kinshasa

Wow missed the post about doula uk. You didn't say that, drip feed, indeed. Complain.
Not a drip feed, i said I didn’t know… then went and checked doula UK and she’s there
OP posts:
Cappuccino17 · 05/04/2022 12:31

All I can say is sorry you had such a rubbish experience with the doula at such a precious time. Was she with a company? Anyone you can report her to? If not it looks like itl be tough to get a refund. Otherwise I'd be getting a full refund. And additional pounds for the snacks she ate!

ThatLibraryMiss · 05/04/2022 12:32

Do you know what it takes to become a doula? £1000 (discounts and payment plans available) for a four day Zoom course covering:

•Human microbiome [no, I don’t know what this means in this context]
•Supporting women in labour
•“Risk” [ quotes not mine]
•Obstetric scenarios
•Intervention
•Birth physiology
•Active listening
•How to set up a doula business
•A history of childbirth
•Human rights in childbirth
•SEO training
•Active listening [listed twice so, err, we know it’s covered. I hope the listening is better than the proofreading.]
•6 human needs
•Changing your relationship with money to build a business
•Freebirth
•Post natal care

Four days. Four days. Over Zoom. And that includes setting up your business and the all-important SEO to bring in the punters. Oh, and freebirthing. Then you have to attend five births with a mentor, after which you are a certified doula. But actually, doula is not a protected term in the UK so you don’t even need the training nor the certification.

I'm sure there are really, really good doulas around, but I think the above shows that there are going to be some pretty crap ones too.

Mummyoflittledragon · 05/04/2022 12:34

That sounds awful.

Have you checked if your review is still visible? Idk where you posted the review. Just wondering if things get deleted iyswim.

Yumyumcakes · 05/04/2022 12:37

@Mummyoflittledragon

That sounds awful.

Have you checked if your review is still visible? Idk where you posted the review. Just wondering if things get deleted iyswim.

Yup it’s been deleted… just looked now
OP posts:
Doubledenimrock · 05/04/2022 12:38

I'm sure there are some great women who are committed and experienced in advocating during childbirth. I know someone who says she is a Doula but she is very flaky.

HeyItsPickleRick · 05/04/2022 12:39

Gosh that sounds awful. Mine was brilliant (and didn't eat any of my food). Like you I'm not super crunchy I just wanted extra support there.

I would pursue some money back and give feedback to the doula who recommended her.

flopseyR72 · 05/04/2022 12:43

Never heard of a doula before. Is this a British thing. Seems unnecessary tbh. Why can’t you just ask hospital staff for assistance?

Yumyumcakes · 05/04/2022 12:45

@HeyItsPickleRick

Gosh that sounds awful. Mine was brilliant (and didn't eat any of my food). Like you I'm not super crunchy I just wanted extra support there.

I would pursue some money back and give feedback to the doula who recommended her.

I did give feedback to the doula who recommended her esp as they work together apparently, it was just an ‘ oh ok’ reply
OP posts:
NameChange30 · 05/04/2022 12:47

Not just a British thing. And not unnecessary for some women, certainly wasn't unnecessary for me. If you're not in the UK you might not know that there is a crisis in maternity services, chronic underfunding and a severe shortage of midwives. IMO there is also a toxic culture in many services that means women are not properly supported or listened to. As a result that means that some women feel they need a doula to help support and advocate for them. Myself included (after a traumatic first birth which i won't go into here).

DoNotStayCalm · 05/04/2022 12:47

I had a very bad Doula experience, different to yours but still really really substandard behaviour after what were positive initial meetings and at length discussions and planning.

She had a stellar book of written references, training with some well known people, and I spoke to a previous birthing mother that she had supported. We had 3 or more meetings together before the birth. She also was there to be on call to drive me to hospital (and like yours got fucking lost while I was in a very rapid labour) how she could not have planned in advance I will never know.

She wasn't helpful at all in any of the ways that I wanted - not at all. In fact she made the birth worse because I had expectations that weren't met (not outlandish expectations!)

Some of her references were from minor well known families- I was shocked afterwards that they had endorsed her services.

I'm only telling you this because I did all the reference checking, advance meetings (at least 4 hours together if not more) and still got really shit service. So don't blame yourself for not checking and interviewing further - that doesn't always make a difference.

You got scammed and should get your money back. Sorry this happened to you, OP.

flopseyR72 · 05/04/2022 12:50

I’m in the UK. Had two children on NHS last one 4 years ago. I’m not saying the care is always great but I would rather talk direct to the professional staff. What can a doula do? I doubt the midwife would listen to them more than yourself.

DigsDilemma · 05/04/2022 12:57

I'm so sorry your Doula was crap. I think all you can do now is focus on your lovely baby and the fact that you got through the birth and did amazing. I doubt you'll get any money back at this stage as it would be really hard to prove and she did in theory providec the agree service (she turned up, she was there during the birth, you had the baby) - just very badly. I'd be raging that my review had been deleted though, I absolutely would complain to Doula UK about that, and consider exposing her on social media - it's her fault for deleting the review. Honest people accept bad reviews- although they might respond to them to give the other side of the story.

Mummyoflittledragon · 05/04/2022 13:00

Where did you post the review? Could you repost? And post on doula.co.uk ? Say it’s been deleted and you are reposting. Take a screenshot.

Do you have a screenshot of the last one or an email confirmation of the review etc?

I agree with those saying to look at the complaints procedures of the website and to look into small claims.

Seedandyarn · 05/04/2022 13:00

I was put of doulas after the one I was in the process of hiring went rather cool when I informed her I was having a late term MC and she realised she wasn't going to get £££.

TheNameOfTheRoses · 05/04/2022 13:03

She isn’t a doula or at least no one worth the paper it’s written on.

Does she have a website? Does she list if she is a member if an organisation such as doula uk? I’d report her to them if she does.

The way she treated you was appauling.

DuckonaBike · 05/04/2022 13:03

I had a doula for both my births and she was amazing. Basically her attention was on me all the time. She did practical things (massage, walking round, reminding me to breathe etc) and provided moral support. I am flabbergasted that a doula would spend the whole time looking at her phone and basically ignoring you. That is not how it’s supposed to work!

Do please complain if there is a good way to do so. And if anyone reading this thread is put off having a doula, be assured that there are some good ones.

Did you interview her and have any sort of agreement on what you expected in advance?