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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

Original poster

To of used my clients loo?

287 replies

Cleaninglady47 · 19/02/2022 12:42

Name changed because this is probably quite outing and I don’t want it linked to my previous posts!
So I’m a cleaner, yesterday I was at a new-ish clients house, she’s got a big home so she’s booked me for 3 hours each time, just before I cleaned her bathrooms I said “oh do you mind if I quickly use your loo before I clean” and she said “hmmm this once but don’t make a habit of it, it’s not very professional”. I did go, because I was desperate but I feel mortified, upset and embarrassed. It’s never even occurred to me that this would be considered unprofessional?! The lady who does my hair, and the one who does my nails comes to my house and they use my loo and I’ve never given it a second thought?!
I ALWAYS use the toilet before I leave my house in the mornings to try and avoid needing to go at clients homes but sometimes I can do 2 cleans before I have my lunch break (4-5 hours plus travel time) and if I’m drinking water to keep my hydrated it’s inevitable I will need the toilet at some point. I know I’m a grown adult and I should of held it and should be able to control my bladder (which I can) but I was desperate and holding it would of made me uncomfortable. Am I being unreasonable?! I’m not sure, does anyone have any tips to avoid a situation like this in the future?

YABU - of course you shouldn’t use your clients toilets!
YANBU - you can’t help needing the loo and should be able to go at a clients house if you really need

OP posts:
bringonsummer2022 · 19/02/2022 15:52

Any time anyone has had my home as their place of work, such as cleaner, midwife, builder, electrician etc, I would always expect them to use the toilet if needed and only ask if they needed to know where it is.
Similarly I would always make drinks available if they want it. It's just courtesy.

halfsiesonapotnoodle · 19/02/2022 15:55

@UnshakenNeedsStirring

I want to know who the 2% are that voted YABU
Probably dislike the 'to of...'
WouldIwasShookspeared · 19/02/2022 16:01

@UnshakenNeedsStirring

I want to know who the 2% are that voted YABU
They'll be the ones that start threads about how disgusting workmen are to use their loo.
momtoboys · 19/02/2022 16:02

YANBU - she is a cow.

MsSquiz · 19/02/2022 16:03

She's clearly mental!
I wouldn't have a clue if my cleaner used my toilet because she leaves it spotless and smelling freshly cleaned! I would only take issue if she took a giant dump after cleaning it and left it dirty and smelly!

Lookforwardtosummer · 19/02/2022 16:04

YADNBU, not at all!!!
Of course it's fine to use it, echoing what previous posters have said. It's a toilet!
She is very odd. What does she expect you to do if you need to pee? Silly woman. I'd have just gone in and used it.

MischievousBiscuits · 19/02/2022 16:07

I can't fathom why using the loo is in any way unprofessional at all. I'd tell her to stuff the job

babyjellyfish · 19/02/2022 16:09

@MischievousBiscuits

I can't fathom why using the loo is in any way unprofessional at all. I'd tell her to stuff the job
It says the person considers "the help" to be in some way subhuman, making sharing a toilet seat with them unacceptable.
Staryflight445 · 19/02/2022 16:13

Yanbu.
I’d stop being her cleaning for that. You’re obviously beneath her 🙄

LightfoldEngines · 19/02/2022 16:14

Smacks of you’re good enough to scrub her toilet but nothing good enough to use it. I’d drop her as a client. Good cleaners round here (East Mids) have huge wait lists and are in massive demand.

Photolass · 19/02/2022 16:15

I would find another client. She's being very arrogant.

CourtRand · 19/02/2022 16:16

Course you weren't wrong. My cleaner could use the loo any time before or after she cleaned them. That's what they're for and you're a human with needs.

PigeonLittle · 19/02/2022 16:16

I would have given the best clean of my life, 125% effort. Stayed an extra 10 minutes even.

Then cancel her as a client and have her never have anyone live up to the standards you set.

What an inhuman thing to expect of anyone in your house for 3 hours.

JemimaTiggywinkle · 19/02/2022 16:17

Looking forward to the AIBU thread from the client… cleaner used my loo and then quit! Grin

RedHelenB · 19/02/2022 16:18

I wouldn't clean for her and tell her why!

Ivegottagoforaliedown · 19/02/2022 16:21

What a bitch, I hate people like this

TillyTopper · 19/02/2022 16:23

YANBU. She is utterly ridiculous.

ParrotsAteThemAll · 19/02/2022 16:24

Can you afford to get rid of her? She’s treating you as a lesser human or ‘just a cleaner’ I wonder if she would refuse her toilet to a highly paid interior designer who was working in her house! I kind of doubt it.

TolkiensFallow · 19/02/2022 16:27

I wouldn’t work for her again if I were you!

MintyFreshBreath · 19/02/2022 16:29

She sounds like a pretentious dick. If you can afford to drop her as a client then you should as she’s going to be a nightmare in the future.

salsmum · 19/02/2022 16:34

Don't go back this is a warning of things to come. Hmm

thingymaboob · 19/02/2022 16:34

You're at work. You have the right to use a toilet! Basic human right. I would've just walked off and sacked off the job. Plenty more people need cleaners.

Nocutenamesleft · 19/02/2022 16:58

I have a cleaner. She uses my toilet. I mean come on

I had a employer who said on an 8 he shift I was to not use the toilet. (I’m not even a cleaner. This was an actual company!!)

I got in touch with a solicitors to help me against discrimination and what I thought was a basic human right
Apparently it’s a grey area. Can you believe that! Shocked me

Anyway. I won the case quite easily.

InFiveMins · 19/02/2022 17:02

YANBU. She is so rude to infer you can't use her toilet again.

Suzanne999 · 19/02/2022 17:05

What a cow! She begrudges using the loo that you’re going to clean…….Nasty woman.