Was I wrong to tell hairdresser the truth ? Pic*

[Brighton5555]

I have been going to a new hair salon since the summer so this was visit 4/5…

I have lovely long thick hair and I’m quite specific and clear about what I want, more so over the fringe as I’ve had bad ones in the past. The hairdresser has cut my hair on two previous occasions with no issues but today in my eyes she butchered it and my British politeness evaded me when I looked in the mirror…

She asked if I liked it … I have a sharp No!
She asked why don’t you like it ? I explained that it was wonky, above the eyebrow when I specifically said I wanted it just below and the thinning had given different thickness throughout … the hairdresser was clearly shocked I said no and said ‘ I’ve seen lots of fringes and this is fine ‘

The manager also sided with her, I paid and left ( £90) for the colour cut and blow dry. A few mins after leaving the salon calls me and I ignore as I’m raging at this point on my phone to my friend and then a mobile number calls me and it’s the manager calling off her phone to tell me off for leaving a 1 star on Treatwell… is that even allowed ?

She asked me to remove the one and said giggling ‘ we really don’t deserve the one ‘ I said I deserved a decent cut . She said she didn’t know how I felt about it I pointed out she was there the whole time standing and I paid her and spoke about it at the end … she said what do you want to be happy ? I’ll give you discount or free £15 treatment next time…. Next time ?! Hell no!

I made a excuse to get off the line but I did leave a google review and a photo.

Was I wrong to be not typically British politeness and straight up say NO when asked if I liked it … ? What is your opinion on that fringe cut ? For context it was just below my eyebrows , even and the same thickness when I went in

[quote Gonnagetgoing]@nohouseyet - I do feel OP is a bit out of order naming them on MN but a bad review and anything else she does on social media isn’t really out of order because I do think the salon not only did a bad job but also harassed her afterwards.

A few years ago I left an immediate bad review after my first and only visit to a hair salon (can’t even think of what they did) but I recall coming out, getting on the bus (and it was a good cut and highlights but it was very expensive salon) and what happened was it was a deal and they’d forgotten to charge me for the cut (it also wasn’t made clear in the small print so they asked me to return to pay the extra! The receptionist was rude though when I arrived, like she knew I had an offer and therefore wasn’t a regular client. I think if she’d been nicer I might have returned![/quote]
What is the difference between naming them on MN and giving them a bad review on social media? They did a shit job of the OPs fringe, refused to even acknowledge it, never mind apologise and it’s deservedly come back to bite them on the arse. If they lose customers over this it is all due to bad handling by the manager and could have been easily avoided.

I don't think the Op cares it's in the press, she had a bad haircut it's not her salon.

I think OP will be delighted

@MyrtlethePurpleTurtle agreed!