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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Would you pay?

198 replies

Charlene1971 · 01/11/2021 15:44

I'm so sorry, I'm putting this up again because I'm hoping to get more opinions.

Went to the hairdressers and got a trim and dye. Was asked to leave the cash in the next day, as the card machine was broken. Came home and looked at my hair and it's so patchy! I haven't left the money in yet, but im tempted to just pay for the trim and not the dye. I don't want to ask them to do it again, as I don't trust them and I would feel really uncomfortable sitting there whilst they done it, as I'm quite an anxious person.

AIBU to just pay for the trim?

Would you pay?
OP posts:
Original poster
Charlene1971 · 01/11/2021 16:43

@CarlaH

You seem to have made up your mind so I'm not sure why you have asked the question.
I'm wondering this myself. I knew my own mind, why did I come here to ask again? 😂
OP posts:
LabStan · 01/11/2021 16:44

You need to give them the opportunity to fix thier mistake !

Original poster
Charlene1971 · 01/11/2021 16:45

@LaurieFairyCake

I wouldn't pay !

I'd take clear photos and say it's banded via email. the dark hair is shining through - then I would pay for the trim only.

It looks bloody awful!! If I done a terrible job of something I wouldn't expect to customer to pay me anyway.

Honestly, I can't believe people would still pay. We really are a nation of wimps who can't stand up for ourselves, me included!!

OP posts:
IveGotASongThatllGetOnYNerves · 01/11/2021 16:45

"would you pay for this?"
You are literally asking people if they would pay /if they think you should pay and then arguing with them about their answer.

If you don't want to pay then don't go back. They'll either write it off, phone you or if they have your address either write to you or come round.

It would be best imo to email them with the pictures of your hair, tell them you are not happy and would like them to rectify it at no additional cost.

Of course you can refuse to pay. You just need to accept that refusal comes with consequences up to and including legal action 🤷‍♀️

Moonshine11 · 01/11/2021 16:47

@IveGotASongThatllGetOnYNerves

"would you pay for this?" You are literally asking people if they would pay /if they think you should pay and then arguing with them about their answer.

If you don't want to pay then don't go back. They'll either write it off, phone you or if they have your address either write to you or come round.

It would be best imo to email them with the pictures of your hair, tell them you are not happy and would like them to rectify it at no additional cost.

Of course you can refuse to pay. You just need to accept that refusal comes with consequences up to and including legal action 🤷‍♀️

Agree with this
traintraveller · 01/11/2021 16:48

No I don't think you should pay out of fear. You said that you didn't want to complain in case thy argued with you implying you would be worried about the fall out. I'd imagine going in just to pay for a trim will have the same impact, perhaps worse.

Sofiegiraffe · 01/11/2021 16:50

I wouldn't just not pay. But I'd show them this photo and say I'm not happy with the quality, and hopefully they'll offer to put it right. My hairdresser would do this if I said I wasn't happy.

Floralnomad · 01/11/2021 16:50

I don’t think anyone is saying you should just pay , most people are saying that you should give them an opportunity to repair it and then pay .

TotallySuper · 01/11/2021 16:51

Omg the responses on here are unbelievable- "you've had a service so you need to pay". To take some of the examples from this thread, if I went for a meal and it was horrendous I wouldn't pay and have not paid many times - I have paid for drinks only and then left and the restaurant has agreed and apologised. When I had a car fixed, I checked the car over and switched it on and saw the engine management light was still on therefore hadn't been fixed. I refused to pay and took it elsewhere and they didn't argue. People who say you've had a service you need to pay then argue the toss after- this makes absolutely no sense. And I totally understand why you wouldn't want to sit there whilst these unprofessional (and now moody people since you've complained) try and fix your hair when they've done such a bad job in the first place. YANBU.

Bluntness100 · 01/11/2021 16:56

Op you need to tell them you’re not happy and it’s patchy. You can’t just not say anything and refuse to pay. As far as they are concerned you were perfectly happy when you left.

Sofiegiraffe · 01/11/2021 16:56

Would you pay a mechanic that broke your car?

This is a silly comparison. A broken car is objective - if it's clearly not working as it should and it was before you took it to the mechanic, then it's cut and dry isn't it. He needs to sort it so it works. Hair is a cosmetic procedure and so the quality of the outcome will always be to some degree subjective - one person might be happy with it, another not. It's less cut and dry in that sense. Otherwise we could all have a beauty treatment done and find something we didn't like about it afterwards and refuse to pay.

That said, I don't think it's the best outcome and I wouldn't be happy with it either. But I'd explain to them why, and ask if they can rectify it free of charge (therefore just paying the cost of the original treatment overall).

Bluntness100 · 01/11/2021 16:57

@TotallySuper

Omg the responses on here are unbelievable- "you've had a service so you need to pay". To take some of the examples from this thread, if I went for a meal and it was horrendous I wouldn't pay and have not paid many times - I have paid for drinks only and then left and the restaurant has agreed and apologised. When I had a car fixed, I checked the car over and switched it on and saw the engine management light was still on therefore hadn't been fixed. I refused to pay and took it elsewhere and they didn't argue. People who say you've had a service you need to pay then argue the toss after- this makes absolutely no sense. And I totally understand why you wouldn't want to sit there whilst these unprofessional (and now moody people since you've complained) try and fix your hair when they've done such a bad job in the first place. YANBU.
But in each of these instances you told them. Yo didn’t just do a runner.
Sofiegiraffe · 01/11/2021 16:57

@Floralnomad

I don’t think anyone is saying you should just pay , most people are saying that you should give them an opportunity to repair it and then pay .

Yes - this!

Watchingyou2sleezes · 01/11/2021 16:58

Pay the trim, 1/3 for the. Attempt to colour.
Get it fixed somewhere else, give them a shit online review if you can

SeasonFinale · 01/11/2021 16:58

I agree you don't pay.

Pay for the trim. Tell them you will not pay for the shoddy job of dying and unfortunately you don't believe they have the capability to fix it so will be going to someone else who can.

Indeed if they had any sense of responsibility they should not accept the money for the trim because you have been put to such inconvenience including having to go back to pay because their card equipment was not working.

C152 · 01/11/2021 17:01

I wouldn't just opt out of paying without saying anything, but I would complain and say you're not happy with the dye job. I think it's reasonable to give them a chance to offer to either re-do it or offer you some sort of discount. Don't do what I do and feel guilted into having the same person who did it wrong the first time "fix" it the second. Mine ended up even worse and I nearly cried - it was extortionately expensive and was a treat for a friend's wedding. I've dyed my own hair since then!

Original poster
Charlene1971 · 01/11/2021 17:02

@TotallySuper

Omg the responses on here are unbelievable- "you've had a service so you need to pay". To take some of the examples from this thread, if I went for a meal and it was horrendous I wouldn't pay and have not paid many times - I have paid for drinks only and then left and the restaurant has agreed and apologised. When I had a car fixed, I checked the car over and switched it on and saw the engine management light was still on therefore hadn't been fixed. I refused to pay and took it elsewhere and they didn't argue. People who say you've had a service you need to pay then argue the toss after- this makes absolutely no sense. And I totally understand why you wouldn't want to sit there whilst these unprofessional (and now moody people since you've complained) try and fix your hair when they've done such a bad job in the first place. YANBU.
Thank you!! I definitely don't want something for nothing, I want my hair bloody fixed! Lol I'll be paying them for the trim, and using the money to go to another salon to get them to fix the mess that the initial salon paid.

I'm not sitting there for another 2 hours getting it "fixed", when they will probably mess it up again. If they couldn't get it right the first time, how would they get it right the next time? I haven't limited free time as it is.

OP posts:
Original poster
Charlene1971 · 01/11/2021 17:03

@Watchingyou2sleezes

Pay the trim, 1/3 for the. Attempt to colour. Get it fixed somewhere else, give them a shit online review if you can
This is what I'm going to do!
OP posts:
Original poster
Charlene1971 · 01/11/2021 17:07

@Watchingyou2sleezes

Sorry, that looked really aggressive 😂 I just meant it as in "Brilliant idea, I'll do that!" 😊

OP posts:
Explosivefarts · 01/11/2021 17:09

You need to give them a chance to rectify you can’t just not pay

DameMaureen · 01/11/2021 17:16

Is that supposed to be the same colour all over ?

Changemusthappen · 01/11/2021 17:19

Surely under normal circumstances you would have paid when you left the salon. You would then have arrived home and realised they'd messed it up. You would then go back and get them to fix it.

Surely a hairdresser would not purposely do this, so they are either not very good or maybe new to it all.

IMO you need to get them to agree that it ism't good enough. So go back and show them and ask them what they think. Tell them you are very upset. If they say they'll fix it ask them how. The very least I would expect would be senior stylist re colouring and a treatment.

However to not give them a chance to rectify this is wrong. The salon owner needs to know that someone can;t do their job......

cuttlefishgame · 01/11/2021 17:19

If they made that much of a hash of it the first time, I wouldn't trust them to be able to put it right properly without cocking it up and damaging the hair, so I'd pay for the cut but not the colour.

Bluntness100 · 01/11/2021 17:21

Op you need to tell them, you can’t just not pay and say nothing for goodness sake. They will come after you for the money,

Platax · 01/11/2021 17:22

@ThatsNiiice

The job has been done whether you like it or not, they provided a service and have paid for labour, time and materials. You should pay and then ask them to rectify it.

Sounds to me like you just want something for nothing

This attitude seems weird to me. They didn't provide the service they were paid for, if they misused their work, time and materials that's not OP's fault. She doesn't have to let them have another go with the distinct risk that they could make it even worse..
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