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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Most ridiculous complaint

663 replies

PumpkinKlNG · 17/08/2021 10:01

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

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Original poster
PumpkinKlNG · 17/08/2021 10:01

Oh she had pictures as well apparently to prove it 😂

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LawnFever · 17/08/2021 10:02

Lol what did the manager do? That’s ridiculous Grin

MedusasBadHairDay · 17/08/2021 10:04

I have years of customer service experience, so lots of examples.

I think my all time favourite was the man who wanted a refund on his digital camera because he couldn't fit everyone he wanted into his photo, I had to gently suggest that he try taking a step back.

gardeninggirl68 · 17/08/2021 10:04

Yep the public are the gift that keeps on giving!!

Guy put a tin of paint on car 'fender' and as he loaded vehicle it fell off and spilt everywhere...... he came to me loudly complaining that basic science happened! I.e lift smashed off on impact and liquid spilled out

He was fuming about this!

FuckingFlumps · 17/08/2021 10:05

I once had a customer threaten to complain to my manager because I'd asked him to leave the store.

The reason I wanted him to leave was because the fire alarm was going off and we were evacuating the shopping centre.

Many years later I'm still very baffled by the situation. Apparently asking him to vacate a potentially burning building is obviously thoroughly complaint worthy. Confused

Royalbloo · 17/08/2021 10:06

Yeah, loads!

Someone who didn't want to pay for their TV licence because they didn't actually watch the telly - they just had it on as company for their pet parrot.

Someone else who complained that her new blue car didn't match the other one her company already had because she'd ordered the wrong shade of blue.

Someone claiming for a dead lovebird because a recovery truck driver reversed into their garden wall and the "shock" killed one of the birds.

I could go on...

Original poster
PumpkinKlNG · 17/08/2021 10:07

I actually said that I bet it’s not even the most ridiculous complaint they’ve had, people are such chancers! McDonald’s isn’t exactly expensive She was furious waving the receipt around but no she didn’t get her money back as the manager refused but I bet she gave them a laugh for the day.

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Waitwhat23 · 17/08/2021 10:08

I used to work for Burger King. If the customer took the order and then dropped it on the way to their table, we had to replace the whole tray of food and drinks, no questions asked. Dropping it on the way home is a whole different level though.

honeylulu · 17/08/2021 10:10

My husband can be a right moaner. On one holiday he complained to a member of hotel staff that the "birds tweeted too loudly in the morning". I have no idea what he expected them to do about it. Me and our son took the piss out of him the rest of the holiday.

Original poster
PumpkinKlNG · 17/08/2021 10:10

Wow these are funny, the cheap of some people,
Especially like the one about the parrot 😳

That’s what I don’t get it was on the way home and it happened yesterday!

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ButterflyBitch · 17/08/2021 10:10

I worked in a cafe when I was 16. The menu specified that the egg on toast was 2 slices of toast and 2 eggs. One day a man received 3 eggs on his toast. Can’t remember the reason but may have been cos he’d already complained about something so the chef was being nice. He sent it back saying it was supposed to be two eggs Grin

Ughmaybenot · 17/08/2021 10:10

Ha! What did the manager say? People are complete idiots sometimes.
Used to work in a builders merchants. A woman came in to get some paint, driving her dads brand-brand new (as in collected in the last week type new) pick up truck. She bought three or four of the big 10L tubs so I gave her a hand walking them out to the truck. She starts loading them into the back, but doesn’t seem to have any straps or anything to secure them. I asked if she did, she said no? It would be absolutely fine, they’re heavy. I tried to argue but she was having none of it.
It alllll tipped over, burst lids, paint everywhere, the whole lot before she even made it out of the yard. I didn’t even know what to say tbh.

Acrasia · 17/08/2021 10:11

A woman was massively outraged that we were closed on Easter Sunday, the one Sunday of the year when it is illegal to trade. She was absolutely screaming. I told her to write to our MP.

Original poster
PumpkinKlNG · 17/08/2021 10:12

Thinking about these my mum actually complained once to a Chinese take away that the food was disgusting, they said that’s ok bring it back then and we will give you your money back, she said she can’t because she’s already eaten it (couldn’t have been that disgusting then!)

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MrsElijahMikaelson1 · 17/08/2021 10:14
Grin
Crossstitchismyhobby · 17/08/2021 10:16

I was at work the other day (front of house) when a lady walked in with two kids
She moaned at everything-basics like having to order her food and sitting down at a table
Anyway I dealt with her and as she was leaving she moaned that she had nothing to moan about as ‘your good at your job’
She came back yesterday to moan at me for ‘being too good at your job’!
I walked away and let someone else deal with her

heldinadream · 17/08/2021 10:18

Someone who didn't want to pay for their TV licence because they didn't actually watch the telly - they just had it on as company for their pet parrot.

Ha ha ha ha ha ha ha! 🤣🤣🤣🤣🤣🤣

earlydoors42 · 17/08/2021 10:19

I did have to go back to McD drive through once as when we got out of the car, the Happy Meal box hadn't been put together well and all the food just fell out of the bottom onto the road. They did give us another for free I think!

Lsquiggles · 17/08/2021 10:19

I'm getting secondhand embarrassment from all of these Blush what is wrong with people!

Cabinfever10 · 17/08/2021 10:21

I've worked in hospitality for decades and my favourite wtf complaint was when working in an Italian restaurant we had a customer complain that the macaroni cheese was to cheese 🤣

ScreamingMeMe · 17/08/2021 10:24

@honeylulu

My husband can be a right moaner. On one holiday he complained to a member of hotel staff that the "birds tweeted too loudly in the morning". I have no idea what he expected them to do about it. Me and our son took the piss out of him the rest of the holiday.
Someone staying at my friends' holiday cottage complained about owls hooting at night Grin
ElizaDoolots · 17/08/2021 10:27

Was reading trip advisor reviews for a fancy restaurant, all very positive. One customer had given them 2 stars, mentioned that the food and service were great but the prongs on the fork weren’t sharp enough and it ruined the experience.

home2012 · 17/08/2021 10:27

I worked with a lady who always had something to complain about. We actually used to look forward to the day she came back from holiday to see what the issue had been. Once she came and and honestly these where her complaints

  1. the plane had been too cold and the pilot couldn't put the heating up!

  2. the Chinese restaurant near her hotel charges 20cent for sipping sauce

  3. the waiter in the hotel brought her normal coke instead of Diet Coke once.

She actually emailed the travel agent and got a £20 voucher back in return. Just so ridiculous

MedusasBadHairDay · 17/08/2021 10:29

Once set up a new IT system, only to have one of the users reading at me because he's got on trouble for not replying to his emails. There was no problem with him receiving the emails, or seeing them, he'd just forgotten to look at them. This was somehow IT's fault.

ElizaDoolots · 17/08/2021 10:29

I work in HR. All employees were given a surprise Christmas bonus of £1000. Had three separate employees come to me to complain that they had been taxed on it, and ask why I had taken some of their money. I had to seriously explain to them how income tax works.