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AIBU?

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Original poster

Most ridiculous complaint

663 replies

PumpkinKlNG · 17/08/2021 10:01

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

OP posts:
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Scarby9 · 17/08/2021 10:36

I don't know how to link to a TripAdvisor review, but this one amused me the othe night.
It is for the Rendezvous Cafe in Whitley Bay - the one with the arched windows where TV Vera is always interviewing suspects.
A 1 star review from 3 April 2021:
Cappuccino volcanically hot. One sip strait in bin outside.
A takeaway coffee that was too hot?
What about...umm...letting it cool down a bit rather than throwing it away?

WestendVBroadway · 17/08/2021 10:39

Many years ago I was a customer services manager in a large supermarket. One 'lady' came in and handed me one solitary crisp which was slightly green. She said it had come out of a six pack of crisps and she demanded a refund for the entire multi pack even though the other 5 and 9/10s of packets had already been consumed Shock

MarmaladeToastAndAMarmaladeCat · 17/08/2021 10:39

I used to work at Waterstones and a customer complained about me because I politely told him that the book he was asking for wouldn’t be published for another 6 months. After being told by my manager this was correct he stormed off and said he’d get in on Amazon 🤦🏼‍♀️

Geamhradh · 17/08/2021 10:41

My favourite ever was a Mumsnet Dad who trapped his own child's fingers in the toilet door on a Ryanair flight and wanted compensation (and an ambulance on the tarmac)

MedusasBadHairDay · 17/08/2021 10:45

Another one that wasn't just one customer, this happened repeatedly, in Christmas Eve someone (let's be honest, usually a bloke) would come in to the camera shop wanting to buy a particular camera. It being Christmas Eve we'd no doubt have sold out, they would then insist that we order one that they could come pick up the next day. Yep, they wanted us to come in to work and open the store Christmas morning because they'd left their present shopping until the last possible moment. They'd always get very angry when you told them no.

NotMyCat · 17/08/2021 10:45

My legs were in the way of them shopping and they were asked to leave the store
A) I didn't work there
B) I was doing CPR on someone...

Lunariagal · 17/08/2021 10:47

About 30 years ago I worked in foodservice.

I do remember a complaint that a milkshake was too milky.

I'll try to remember more...

YoComoManzanas · 17/08/2021 10:48

Waitressing in one of those family pub chains which serve massive plates of cheap food. Someone complained their gammon was too salty. I took it back to the kitchen, chef rinsed the gammon with boiling water. Took it back and apparently that was much better. Confused
Some people just like to complain, especially if the waitress has to ask if everything is alright with their meal.

EveryoneHatesKVN · 17/08/2021 10:48

I used to work in a restaurant in a big uni city. Some students came in, ordered the seafood pasta, ate all of it and then complained that it tasted funny. I told them because they’d eaten it, it wouldn’t be possible to test that particular batch of seafood but the seafood in the kitchen was in date and smelt fine. They asked whether the restaurant would take responsibility if they felt ill as a result. I told them that they would have to provide some sort of evidence from the doctor to establish a causal link between the seafood and any illness before we could accept responsibility and we would take it from there. They asked what kind of evidence and I told them they would need to get a stool sample sent off for analysis. Never heard back from them. They were fairly reasonable but it did make me chuckle how some people really will try their luck

Ligglepiggle · 17/08/2021 10:48

Worked in a bank, full on written complaint that the sun was shining on the cash machine. It was on the only wall we had so eclipsing the sun was the only solution I could find Grin laugh of it is it wasn’t even our customer

sueelleker · 17/08/2021 10:50

@Waitwhat23

I used to work for Burger King. If the customer took the order and then dropped it on the way to their table, we had to replace the whole tray of food and drinks, no questions asked. Dropping it on the way home is a whole different level though.
I had a similar thing; worked in a small chemist's shop, and a woman bought a bottle of cough mixture and dropped it on the pavement outside. Came back in and expected us to replace it.
Daisymae15 · 17/08/2021 10:50

I had a complaint made against me when I worked at Argos for NOT putting an ironing board in a carrier bag as it was a surprise present.
This person wrote to the managing director and I had a mark put on my record.

ChikiTIKI · 17/08/2021 10:50

I heard of a McDonald's one when I worked in insurance. Someone had a bird poo on their food as they left the shop with it. As far as I know, they paid out for it. It's not worth doing anything else really.

Hellocatshome · 17/08/2021 10:51

Used to work in an energy company call centre.

One man said he wouldn't be paying his bill as the council had drilled holes in the wall and let the electricity escape. Apparently they had drilled holes in the wall to spy on him as he knew things about the IRA.

Another lady wouldn't pay her bill as apparently the council had wired up all the street lights in her street to her meter to avoid paying for the electricity and she didn't see why she should pay for the street lights. She was willing to pay if we could work out how much she owed minus the cost of running the street lights Hmm

alloalloallo · 17/08/2021 10:51

Oh god, we’ve had loads

Mostly this year, we usually have very nice customers.

I had a man screaming at me on the phone yesterday because something we built in 1997 had broken - shouting and screaming that it was not fit for purpose, he was going to report us to trading standards, etc. We haven’t built this particular thing for about 15 years but still have a few odds and sods in our stores so if he hadn’t been such a tool, I would have sent him the thing he needed to fix it free of charge. I added £20 + VAT Rude Customer Tax to his invoice instead.

I did a favour for a customer who didn’t have Internet and booked a ferry for them - she phoned and shouted at me because the ferry company put her on the “wrong deck”

Customer complained that we didn’t have a spare loo roll in the toilet - he wasn’t caught short or anything, there was still 3/4 of a roll in there and we check the loos frequently.

Another customer took exception to our accounting software package / we should be ashamed of ourselves because it’s lazy and we were supporting a huge conglomerate

MedusasBadHairDay · 17/08/2021 10:52

During the first lockdown I used to arrange for a third party company to go provide a service (nothing urgent or time critical), one day I get a call from a customer absolutely raging because she had a call from the third party to say they couldn't get to her when scheduled as the person assigned to the job was ill with covid. They'd offered to arrange for another person to come out the next day, explaining that they were running a reduced staff due to how many people either ill or isolating, but she wanted them to send the original person to do the job that day. She spent a good half hour screaming and swearing at me about it.

llmk · 17/08/2021 10:53

Aibu to think this is the most ridiculous complaint?

I think you are, yes.

What was the context? A happy meal box not built properly? A paper bag that had been in a damp counter?

Or maybe she was being ridiculous. Without the details though, I think YABU.

luckylavender · 17/08/2021 10:55

I was in a John Lewis cafe a couple of weekends ago and the customer in front of me gave her Latte back as she'd forgotten to tell them she wanted 1 shot not too. They remade her drink free of charge and she sat at a table and took out a packet of M&S sandwiches to eat!

Original poster
PumpkinKlNG · 17/08/2021 10:56

she said it had dropped on the floor she didn’t mention the bag being wet which surely you would notice when you leave anyway, it’s only meant to be light hearted anyway I bet they get ridiculous complaints all the time 🤣

OP posts:
Loodally · 17/08/2021 10:57

The lady who walked in and slammed a pair of battered childs trainers down onto the counter.

Apparently she had bought the wrong size, they were too small and had caused blisters ( the trainers were blood stained at the heels ) and she wanted her money back.

She was most unimpressed when it was pointed out to her that it wasn't our responsibility if she had bought trainers a size too small ( we didn't offer measuring, everything was just bought off the shelf )

She picked the trainers back up whilst shaking her head at us and marched back out of the store.

SisterBeaverhausen · 17/08/2021 10:57

Once had a customer say he was going to call the police on me after I asked him to leave for pissing on the bar. 🤷🏻‍♀️

nonotmenotI · 17/08/2021 10:58

I used to work in principles and a customer complained about me because I shut her curtain too fast in her dressing room. Apparently it was rude to close it so fast.

Original poster
PumpkinKlNG · 17/08/2021 10:59

And tbf reading these it’s definitely not the most ridiculous I just find it ridiculous she came the next day, and that there was no proof the bag was wet anyone could say that? And also McDonald’s is super cheap I mean is it really worth making a fool of yourself, I could take my food home eat it and then say the bag was wet and the food dropped so I want my money back, maybe she spilt the drink in the bag so it went through (even if that happened to me I wouldn’t go back asking for my money back 😳)

OP posts:
CloudPop · 17/08/2021 11:00

[quote DynamoKev]www.mumsnet.com/Talk/mumsnet_classics/1174221-Thickos-on-TripAdvisor[/quote]
Some absolute corkers on that thread