Most ridiculous complaint

[PumpkinKlNG]

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

A customer once complained I wouldn't let him have a table in a restaurant I was duty manager for. The reason he couldn't have a table was because the restaurant was flooded. He could see I was standing in water but still wanted a table. Baffled.

@ghostyslovesheets

working in the Alps (German/Austrian border) - customer loudly complaining that they had been to Austria but hadn't seen a single kangaroo

Absolutely love this.

And gobsmacked at some of the cfers in other posts

Suppose it depends if she dropped it because the packaging broke/ wasn't sturdy enough or it was her fault ?

If only managers/owners would say no to ridiculous customers, we wouldn't see so much of this. The customer is not always right. The customer is sometimes a twat. If you reward twats, they continue to be twats

I used to work in travel ... guy comes in books a holiday for him and his GF to Mexico gorgeous hotel for in two weeks time all paid spends got left very excited... week later he comes back demanding his money back as they split up I advised couldn't do this and told him take someone else with him so he wouldn't lose the money or see if he could claim on his travel insurance to try and calm him down he was screaming at me to give him his money back else he would shoot me... he was a well known gangsta and he would fuck me right up right here right now if I didn't give him his money back.... (all his words!) I stood up said no wonder she left you and walked off... he did a name change to his friend - total bellend

@GCAcademic

I had a student's mother ring me within five minutes of the student leaving my office after a tutorial in which I returned her graded essay. The mother was disgusted at the mark I'd given her daughter and wanted it re-graded. Apparently mother had read the essay before it was submitted and it was outstanding.

I had returned my pupils' mock Maths exam papers so they could have a look over them at the weekend and we would go through the paper on Monday, I used to find that they found it helpful to find their own errors which were often carelessness. On Monday a mother appeared demanding to see me, she had her son's mock paper which I'd marked incorrectly, she gave him about 12% more, she also had the papers from four of his friends that she'd demanded from them to prove my mistakes. I invited her to attend the lesson that morning to see why I was right and she was wrong, she declined and demanded that I 'correct' my record. Naturally I didn't, the poor boy was so embarrassed, he understood why working, accuracy and so on were important.

Volunteer in a charity shop.

Written complaint that the piece of 1930s vintage china which a customer had bought was not dishwasher safe.

I worked in the china department of a store. A women came in one day with the remains of a broken teapot, she wanted it replaced.
Why. had it broken? It should be stronger?
She said she had dropped it on the floor of the bus on the way home, but the shop had wrapped it in several layers of bubble wrap it should have been okay. It transpired that she had taken all the bubble wrap off whilst on the bus so she could show it to her friend !
Her friend had dropped it, but it should have been stronger!

I worked at a well known furniture manufacturer in customer service. We had a customer call to say he'd found a spider (regular old British variety) in one of the drawers. Wanted us to send someone to remove it.

I work in a shop with a sink behind the tills. One customer complained I washed my hands after serving him! This was during the first lockdown and we were being encouraged to wash our hands!
Another customer complained I walked away after serving them!
People are bonkers!

Oh I also worked with someone who complained that I typed too loudly, and someone else clicked too loudly with their mouse. She needed ABSOLUTE silence to work.

Years ago i had a customer complain that i wouldn't exchange an item for her. Not only had she bought it in a different shop (we didn't stock that brand), but it was at least a couple of years old, worn, stained (including blood stains) and had a long rip in it, which was held together with a plaster. Oh, and did i mention it was an item of underwear?

I worked in John Lewis and someone brought back a CD player after Christmas. It was an Alba brand and they wanted to swap it for Sony or another big brand. I explained that Alba was an Argos own-brand label but I am sure they would swap it. I remember being screamed at because the person who had given it said they bought it from us.

Never witnessed such fury before or after (except the woman who threw a football boot at me because the other one was in the display window).

People who are customer facing deserve medals

@AColdDuncanGoodhew

I went to bingo one night with a friend and a lady behind her collapsed, we went over, put her in recovery position while the staff called an ambulance and we chatted to the lady.

The bingo continued around us and we were shushed multiple times! Shushed!

Anyway we got a free session of bingo for it the next week

You need to be careful about the recovery position! We had St John's people in giving us a talk on first aid in schools and he demonstrated the recovery position on one of my colleagues. The colleague didn't come in the next day, he was at the hospital, apparently his arm had been broken in the demonstration.

@Dsisproblem

Oh I also worked with someone who complained that I typed too loudly, and someone else clicked too loudly with their mouse. She needed ABSOLUTE silence to work.

I used to work with a woman that used to dramatically type away on her keyboard, it was loud and unnecessary. I would have complained if it was possible to do it in a way that didn’t make me look petty Just quietly seethed instead.

When I was hairdressing I had a client come back demanding we highlight her hair for free because she wasn’t to know the brunette box dye she used would be permanent.

Also had someone come back saying they could get a cut and colour with a newly qualified stylist at a different salon for half the price and wanted a refund for the difference. She had requested the owner/top dog at our salon and had previously left very satisfied. Just bonkers.

MIL. Oh the stuff she will complain LOUDLY about make me run and hide round a corner with embarrassment.

At an arcade she spent a good £15/£20 putting 10ps into a coin dozer (the moving shelf) game. She walked off to get more coins (without getting one of our group to take her place) and a random family came along and started playing. They managed to get all the prizes MIL has brought forward. Fair enough. That's the whole way the game is played.

MIL stormed off and went crazy at a staff member about "that fat bloody family took my prizes! £20 I put in there!!! It was me who got them all to the front!". The poor chap didn't know what to do so he handed her a handful of the prizes from his restocking basket and ran.

Another MIL one. We turned up for a family visit on a Saturday (as requested) along with BIL and SIL where we would usually order in a big takeaway, (our treat) and either I, BIL or SIL would do the dishes so MIL didn't have to lift a finger.
It was a warm summer night and MIL announced we were to go for a meal at a big restaurant nearby. Great. I asked what time it was booked for and she told me it was fine, we'll go at 7pm. I offered to phone them and book in as we would total 11 people and it would be a very busy Saturday night, MIL made out that it was all sorted.

We got there and it was heaving (as expected). MIL gave the host HELL when he apologised, telling us there was absolutely no way he could fit a table of 11 in and it was, of course, booking only. He said he might be able to do three smaller tables over the next hour or two but that would be pushing it. MIL would not accept that there wasn't a big table for us at no notice and told him to "push those free tables together then!". He explained that the tables were situated all over the restaurant MIL told him he needed to move the other diners (eating at the time) then.
DH and I slunk out the door while MIL got a bit foot stompy and loud.

Our takeaway that night was delicious as usual.

@MedusasBadHairDay

I have years of customer service experience, so lots of examples.

I think my all time favourite was the man who wanted a refund on his digital camera because he couldn't fit everyone he wanted into his photo, I had to gently suggest that he try taking a step back.

Ha ha ha ha ha ha ha ha - this has made my day :) xx

Probably the kind of person who has the theme to Rip Off Britain as their phone ring tone

A beach that we used to go to every summer with the kids had a concessions stand run by the town. It included a takeaway that sold burgers, chips, sandwiches, etc. There were two large signs, one on each side of the window where you placed your order. The signs said that they would not replace food items stolen by seagulls or dropped in the sand.

I guess these were recurring requests.

I used to work in a very high end car dealership. One customer had booked his car in for a service, which was done. All cars got a free valet after a service.
When he picked it up, he went mad because the car was outside the workshop and it had been raining, therefore there were drops of rain on his car and expected that he should be able to drive away in an immaculate and dry car.
Reader, the boss had it washed for the customer and put in the workshop to be dried off so he could drive away with a dry car (on a rainy day).
I do wonder how some people cope with life’s normal ups and downs.

@Geamhradh

My favourite ever was a Mumsnet Dad who trapped his own child's fingers in the toilet door on a Ryanair flight and wanted compensation (and an ambulance on the tarmac)

I recall reading about a woman in America who was suing a supermarket because she had been knocked over by a boy with those boots with wheels in the heel. It was her child but she still was suing because the store had not stopped him.

Used to work with a Boy Racer type: a junior Jeremy Clarkson with an attitude to match.

He had the latest, top of the range, turbo-charged wheels and complained to the garage because, while he was bombing up the motorway - the terror of the road - he could hear the wind. He insisted the inside of the car should be completely silent at all times and demanded they fix it.

It was one of a long list of ridiculous, petty whinges that he reported. The garage mechanics loathed him.

Years ago I worked for urban decay in debenhams and they had this limited edition palette vault (had all 3 eyeshadow palettes, naked 1, 2, 3). Just before Christmas. They sold out in less than 2 hours. Sooo, this lady storms in asking for the vault. We didn't have it. She threw a HUGE FIT, crying, stamping her foot telling me I ruined HER LIFE.

@gardeninggirl68

Yep the public are the gift that keeps on giving!!

Guy put a tin of paint on car 'fender' and as he loaded vehicle it fell off and spilt everywhere...... he came to me loudly complaining that basic science happened! I.e lift smashed off on impact and liquid spilled out

He was fuming about this!

An ebayer complained that she'd dropped the sample pots of paint she'd bought from me and the tin had smashed open and her shoes had been splattered.