Page 3 | Most ridiculous complaint

PumpkinKlNG · 2021-08-17T09:01:07+00:00

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

user1471462428 · 17/08/2021 11:02

@NotMyCat unfortunately complaints while you are doing CPR are very common, I’m in a ward staff room waiting to start a shift and my colleagues loved your story but have their own.

Patient complained that resuscitation team were being too noisy and could they at least switch the lights off so she could sleep!
Patient complained to nurse administering chest compressions that she asked her for a cup of tea and she hadn’t brought it.
Written complaint about ruined hospital stay due person in next bed dying.

In nursing you see the best of people and the very worst.

ScreamingMeMe · 17/08/2021 11:02

[quote DynamoKev]www.mumsnet.com/Talk/mumsnet_classics/1174221-Thickos-on-TripAdvisor[/quote]
Oh I love that thread!

Cocolapew · 17/08/2021 11:05

DD works in a toyshop, they have a giant poster in the window advertising their gift cards. A woman came in on Saturday and asked for a gift card. She then kicked off because it wasn't the same size as the one in the window 😶

FannyCann · 17/08/2021 11:06

The reason I wanted him to leave was because the fire alarm was going off and we were evacuating the shopping centre.

I hope you grabbed your bag and ran, shouting over your shoulder "come back tomorrow if the building is still standing/you are still alive"

RandomDent · 17/08/2021 11:06

Parent brought back a yo yo their child said was broken. We had a go, did some tricks with it. Refunded a red-faced child and a redder-faced parent.

FuckingFlumps · 17/08/2021 11:08

@FannyCann

The reason I wanted him to leave was because the fire alarm was going off and we were evacuating the shopping centre.

I hope you grabbed your bag and ran, shouting over your shoulder "come back tomorrow if the building is still standing/you are still alive"

Sadly not. It was store policy that we had to evacuate the customers before all staff could leave. I had to stand and argue with him for a whole that he couldn't take his basket with him as it could not leave the store as he had not paid for the contents.

Honestly never felt such hatred for a customer as I did that day. If it hadn't been for the burly security bloke stepping in I'm sure he would have continued to argue his point even if he could see visible flames.

imaginethemdragons · 17/08/2021 11:10

Caller wanted to speak to my manager to formally complain that ….wait for it…. Are you ready for this…

I wouldn’t arrange for an ambulance to take him to A&E and then wait for him while he was being treated in order to take him home because he had no money for a taxi and wouldn’t be able to drive himself there even though he has a car.

His medical emergency…his big toe nail had fallen of in the bath.

He was furious, shouting & arguing with me, calling me fucking useless.

That’s just one of many many many daily ridiculous calls that call handlers deal with.

FannyCann · 17/08/2021 11:11

My DD1 has had some horrible angry complainers at the pub she manages, they try everything to get a FULL refund of the whole meal. She banned one couple as the staff told her they come in regularly pulling the same stunt for a free meal and they threatened to call the police and sue her for libel.

On the other hand, when DD2 was working in the same pub she walked past a row of diners with the plate slightly tilted and spilt gravy down the backs of four diners, including one with a £2500 suede jacket.

She said they made such a fuss she couldn't be bothered to apologise and blamed the chef for putting too much gravy on the plate!

I'm secretly in awe of her sang froid.

phishy · 17/08/2021 11:12

YANBU, she was an idiot.

However, I do expect really good service from McDonalds, so when my egg muffin is burnt around the edges or the cheese is melted in the wrapper rathe than in my muffin, or when I've waited 20+ for my Drive Thru order to be brought to me, then I will absolutely complain, and they do give me replacements.

ghostyslovesheets · 17/08/2021 11:12

working in the Alps (German/Austrian border) - customer loudly complaining that they had been to Austria but hadn't seen a single kangaroo

phishy · 17/08/2021 11:14

@FannyCann

My DD1 has had some horrible angry complainers at the pub she manages, they try everything to get a FULL refund of the whole meal. She banned one couple as the staff told her they come in regularly pulling the same stunt for a free meal and they threatened to call the police and sue her for libel.

On the other hand, when DD2 was working in the same pub she walked past a row of diners with the plate slightly tilted and spilt gravy down the backs of four diners, including one with a £2500 suede jacket.

She said they made such a fuss she couldn't be bothered to apologise and blamed the chef for putting too much gravy on the plate!

I'm secretly in awe of her sang froid.

Sorry but your DD2 sounds awful. It doesn't sound like the poor diners did anything to deserve it and of course they would be angry!

Nothing to be proud of here, @FannyCann

Fkrkrodps · 17/08/2021 11:14

I had a complaint and a refund request because a cheeseboard had melted. It was given as a Christmas present to the person returning it. It had been nicely gift wrapped and then placed underneath the tree…which was next to a radiator.

crazymicrowave123 · 17/08/2021 11:15

I work for a large bank in the UK (very well known) on the customer complaints line.

Someone complained because our lines close at 6pm for anything other than lost and stolen cards (people DO have lives and families they'd like to come home to go to ya know?).

A lady raised a complaint and took it as far as the financial ombudsman because I addressed her by her first name. (Apparently she said we shouldn't be asking people for their first name as a security question as they may want to be addressed by a different name and it isn't a good security question.)

Another lovely person complained because I told her we would have to go through some security in order to send her a PIN for her bank card.

I could write a biography on the amount of stupid complaints we get! People not liking the colour of their bank card, people wanting us to do large transfers (talking thousands of pounds) over the phone with minimal security, people not happy wit the fact that we can't actions things on an account that doesn't belong to them (think pushy parents wanting to transact on their teen's account without consent).

We'd be here all day!

Iloveginger · 17/08/2021 11:15

I have an online shop. I once had a customer complain that the product I sold her wasn't the same size as the one on her computer. Despite the measurements being clearly on display and being a fairly bog standard size for the item, not a doll sized replica or anything. None of my other customers had been fooled by this obvious breach of trading standards. (She threatened me with the law)
It always reminded me of the Father Ted sketch where he was explaining perspective to Dougal 'these are small, these are far away'. Managed to talk her round in the end, but I don't know how these people function in the the real world.

phishy · 17/08/2021 11:15

@imaginethemdragons

Caller wanted to speak to my manager to formally complain that ….wait for it…. Are you ready for this…

I wouldn’t arrange for an ambulance to take him to A&E and then wait for him while he was being treated in order to take him home because he had no money for a taxi and wouldn’t be able to drive himself there even though he has a car.

His medical emergency…his big toe nail had fallen of in the bath.

He was furious, shouting & arguing with me, calling me fucking useless.

That’s just one of many many many daily ridiculous calls that call handlers deal with.

Why would you wait for him - what a knob! Where do you work?

crazymicrowave123 · 17/08/2021 11:16

action* things

maras2 · 17/08/2021 11:16

Nursing in the early 1970's and a patient was moved from the coronary care unit onto the main ward.
The protocol at that time was to use a portable cardiac monitor, propped on the bedside locker, for the next 24 hours.
The bloke in the next bed had a full on hissy about it being ok for some to have their own telly when he was not allowed. .
He was going to have our jobs, report us to the paper and write to his MP.
No amount of explaining that it wasn't a TV and if it was it was a pretty boring one only showing the PQRS of the cardiac trace worked as he knew that normal programs would start after Ceefax (anyone remember the BBC static news channel).
Ah well, can't argue with stupid as Judge Judy says .

Kiki275 · 17/08/2021 11:17

A customer returning a nearly empty bottle of wine saying it was corked... it was a screw cap.x

practicallyperfectwithprosecco · 17/08/2021 11:18

Whilst working in Spain I had many complaints that were ridiculous including the hotel had too much Spanish food, it was too sunny, it rained one day and the best one they could hear people speaking Spanish which was rude as they couldn't understand them.

RosieBdy · 17/08/2021 11:19

Not a ridiculous complaint, but a ridiculous reply...
My parents had ordered garlic mushrooms in a pub. They mentioned to the waitress that they couldn't really taste the garlic, only to be told, 'Oh, we don't put any garlic in because some people don't like garlic'!!!!!!

Tothemoonandbackx · 17/08/2021 11:22

My ex works in a big supermarket, and when he worked in the bakery department, he once came home saying that a customer had taken one of those cakes home, you know the ones where you can get pictures printed on them, the customer came back the next day to complain to the front desk that the cake was dry when they cut into the first slice, they brought the EMPTY box back with the receipt and demanded a full refund, oh........and it turned out the 'customer' complaining (which he found out a few days later), also worked in the bakery

JurassicPark101 · 17/08/2021 11:22

I have a holiday let and, like many places, it’s been booked solidly this year. A family turned up a couple of months ago, I let them in and showed them how everything worked etc. I could tell from the first minute that they weren’t happy - not listening to anything I was saying, kept trailing behind and whispering to each other. I asked if they had any questions before I left and they told me that it wasn’t going to work, they couldn’t stay here after all as there was no possible way they could sleep in a downstairs bedroom for the whole week. The house is upside down - bedrooms and bathrooms downstairs, everything else upstairs to make the most of the view. There’s a clear floor plan on the website and many reviews mention the downstairs bedroom.

I asked them if they were sure, there wouldn’t be a refund or anything as all the details are available on the website. They said it was fine, they’d contact the agency who would pay for them to stay somewhere else instead. I told them that wouldn’t happen as everywhere is fully booked and there would be no refund as no terms had been broken. They politely disagreed and left.

Ten minutes later they phone me (any enquiries about my property go straight through to me even though it’s an agency that runs the website). They tell me (not knowing it’s me) that they arrived at the property and an owner came out claiming that the house was privately owned and the website was a scam. I told them they were speaking to me, they’d just left and that hadn’t happened and they hung up and I never heard from them again. It was so weird. They’d paid over £2k for the week and just disappeared 🤷‍♀️

ChainJane · 17/08/2021 11:23

The most ridiculous complaint I had was getting home from work to a housemate complaining that my bottle of wine she'd stolen from the fridge tasted disgusting.

I mean, it was a £2.99 bottle so wasn't going to be anything classy, but she was livid when I suggested it was a bit rich of her to complain that her stole drink wasn't up to her standards.

Mattsmum2 · 17/08/2021 11:23

Holidaying in Barbados and at reception a man was complaining that he didn’t have anyone to move his sun bed in to the sun when the sun moved. He looked perfectly able to move his own sun bed!

Ncdforcomplaints · 17/08/2021 11:25

NCd for this because it's one of the most epic ones and many people know about it.

Woman was sold phone contract and sim. She then called screaming because the SIM wouldn't fit and no one told her she needed new phone. It took ten minutes or so for me to gather all the bravery I had to ask her if she took the old sim out.
Reader, you know where this is going.
No. She did not. She wanted to keep her old one too. Didn't even apologize for the abuse

(Before double sim trays were common)