You take your own glasses and fill your own drinks, get you own cutlery, napkins, get your own sauces.
I don’t find any of that onerous in any way. It’s actually pretty enjoyable. What I don’t want to do is wait in a queue for food. And I don’t have to.
I’ve no idea why people find a slightly different service model so objectionable, but hey ho.
It is a fast food chicken restaurant.
Once again, does your local chicken place do this stuff
macho peas, olives, sweet potato fries, ratatouille, roast butternut squash, reasonable salads and wine myself.
If so, please tell me where you live?