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AIBU?

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Original poster

To be absolutely livid with Amazon for this

182 replies

Jenasaurus · 03/11/2019 15:37

I am not really AIBU as I know I am not but I need to vent.

I ordered an Occulus Virtual reality gift set for Christmas via Amazon Prime. It arrived yesterday or rather it didn't. My DD BF accepted delivery and the driver asked him to open the package as he said it was a delayed delivery and he needed to check what was inside it!

My DDs BF didn't know what I had ordered, just that I was expecting a delivery...Anyway just come back from a weeked away to discover instead of my £400 gift it was 3 bags of sugar! I am going to send it back but wont they query 3 bags of sugar when the label says its an Occulus headset!

I am so cross and holding on the line to them.

Why would the driver insist it was opened and do you think he has taken it and substituted it for the sugar!

OP posts:
TheHumanSatsuma · 03/11/2019 17:13

I have never, ever been asked by a delivery driver to open a package.
Something’s fishy here

WhentheRabbitsWentWild · 03/11/2019 17:14

The more I read the odder it appears

A. He was asked to check the package contents . Can't say I have ever been asked that when taking delivery of an Amazon package.

B, He seems to think it was ok , 3 bags of sugar ?

He is having you on OP surely

eBooksAreBooks · 03/11/2019 17:15

You're very unlucky with parcels aren't you? www.mumsnet.com/Talk/_chat/3676868-I-think-someone-s-been-in-my-flat-when-I-m-out

cannycat20 · 03/11/2019 17:15

Given some of the ex-partners (and blood relatives) in my family, winding someone up by hiding an item, with every intention of producing it later, and replacing with another item of equal weight, is really relatively mild.

It might not be the boyfriend. But it's very, very rare in my experience for Amazon to ask you to sign for a parcel unless it is a high value item (like coffee machines that fall into the £300 plus range). I don't know what Oculus Rift kit goes for these days, if it's above that amount then I guess the signature may well have been required.

It is also highly possible, as someone else stated earlier, that an item was replaced, box returned to the warehouse, and for some reason the switch not picked up.

ilovethatshow · 03/11/2019 17:16

Well out of order for asking to open the package. What if it had been a rampant rabbit? Grin

AllStarBySmashMouth · 03/11/2019 17:18

@eBooksAreBooks I remember that thread! Shock

WhentheRabbitsWentWild · 03/11/2019 17:19

@ilovethatshow Grin Grin

WhentheRabbitsWentWild · 03/11/2019 17:20

I remember that thread too I must say

Didn't realise its the same poster.

Curiouser and Curiouser

ichifanny · 03/11/2019 17:20

Can you not watch what happened with the delivery driver at the door on you ring doorbell ?

CyberPixie · 03/11/2019 17:20

I've bought from amazon for 20yrs, many, many items, often several per week. Never have I been asked by any delivery driver to open a parcel.

Definitely the boyfriend who made up the story of the driver asking to open it to cover that the parcel has been opened. The boyfriend obviously has nicked it and substituted the sugar.

Thescrewinthetuna · 03/11/2019 17:21

I think you should give up online shopping since you have so many problems with parcels. The common theme in your threads is that your DDs BF is around. So he’s probably responsible. Or you have a weird parcel fetish.

SleepyKat · 03/11/2019 17:22

Did the box not say Occulus on the packaging? If so surely BF would have realised?

Years ago my brother ordered a very expensive Lego set. His DC opened it in Xmas day and it was tatty, dirty, used Lego.....not the Harry Potter. Castle which was expected. Amazon sent a new one back and didnt quibble it. I guess some dodgy people send the box back for a refund and fill it with cheap Lego. If amazon don’t check then more fool them. But they took my brother’s word for it when for all they knew he could have swapped it.

YabaDabaBoo · 03/11/2019 17:24

Oh ffs not you again with your vanishing parcels Hmm

lauryloo · 03/11/2019 17:25

omg i remember that thread too

OP - that boyfriend is looking very suspect right now!

MNHQ
LouMumsnet · 03/11/2019 17:26

Thanks for the reports - we've had to remove some troll hunting posts on the thread.

Please can we remind folk to refrain from troll hunting? It's against Talk Guidelines and tends to derail threads.

If you have any doubts, it's much better to report directly to us so that we can take a look ourselves.

Thanks all.

WhentheRabbitsWentWild · 03/11/2019 17:26

OP - that boyfriend is looking very suspect right now!

Aye

AnchorDownDeepBreath · 03/11/2019 17:28

Amazon will usually refund while they investigate - they're good like that. They are also good at taking that money back if the investigation suggests they weren't at fault. Don't spend the money until you've got the okay to do so.

Someone is on the make here. Could be the packer, but that'll be fairly clear from CCTV at the factory and weight tracking throughout the journey. Could be the driver, but that'll be recorded on his journeys, he'd have to have stopped to unseal and swap for sugar; and also on your doorbell. Or could be DDs BF, who has the easiest time of it but hopefully wouldn't screw his girlfriends parents over for a couple of hundred quid.

wineisnecessary · 03/11/2019 17:31

Last time it involved dd bf and a parcel Hmm .

coconuttelegraph · 03/11/2019 17:34

Someone is on the make here. Could be the packer

I saw an interesting documentary recently about how Amazon warehouses work, maybe they aren't all the same but in the one the programme was made there would be no way for a packer to substitute anything.

Whatever you think of Amazon the way they run their warehouses is fascinating and utterly state of the art imo

AFistfulofDolores1 · 03/11/2019 17:35

This happened to us, @Jenasaurus: a pack of Weetabix and tin of tomatoes for an ipad and stylus respectively. It seems Amazon has a bit of an inside problem on its hands.

We were refunded after a week or two - though we did have to chase it up.

NormaBean · 03/11/2019 17:37

Perhaps it’s part of the virtual reality? It’s so good you don’t even realise.

LemonPrism · 03/11/2019 17:41

I'd say that the signature was not the person who ordered it and that the driver should check it is the purchaser.

It's not the drivers fault but not is it yours

LemonPrism · 03/11/2019 17:41

I've also never been asked to check

RingtheBells · 03/11/2019 17:42

I had a camera (£300) and memory card disappear, it actually came up our road to be delivered and then the tracking disappeared as it went back off into the night. It then went to delayed delivery status and Amazon had to send out a complete new package a couple of days later. I also had 45 toilet rolls get misplaced at the depotGrin they never turned up and were cancelled as I was going on holiday

Princessfaffalot · 03/11/2019 17:44

I’d give up on online shopping if I were you OP...