To be absolutely livid with Amazon for this

[Jenasaurus]

I am not really AIBU as I know I am not but I need to vent.

I ordered an Occulus Virtual reality gift set for Christmas via Amazon Prime. It arrived yesterday or rather it didn't. My DD BF accepted delivery and the driver asked him to open the package as he said it was a delayed delivery and he needed to check what was inside it!

My DDs BF didn't know what I had ordered, just that I was expecting a delivery...Anyway just come back from a weeked away to discover instead of my £400 gift it was 3 bags of sugar! I am going to send it back but wont they query 3 bags of sugar when the label says its an Occulus headset!

I am so cross and holding on the line to them.

Why would the driver insist it was opened and do you think he has taken it and substituted it for the sugar!

Can you even buy sugar on Amazon?

How well do you know your daughter's boyfriend. He does seem like the most likely candidate on the face of it.

Why definitely note dd bf?? Come on op.

Call his bluff tell him something like the driver has a camera to prove delivery. The parcel was handed over unopened...Amazon are contacting police...do you have anything to say.

3 bags of sugar

Tbh, you should be most pissed off with the bf even if you think he didn't nick it.

1. He opened your post without permission.
2. He was dim enough to think 3 bags of sugar was the correct item.

Why are you livid with Amazon?

It all sounds very dodgy. I wonder if they'll let you know what happened when they've investigated?

Similar happened to someone I saw on Facebook

They’d ordered “very expensive item”. Instead they got I think rocks and Russian books in the box. Apparently people order items, then “return” them. Occasionally the switch is not caught, and items are sent out again

Why did you ask for a refund and not a replacement for the item you are missing?
Do you no longer need it?

I'd guess that your DD's BF has stolen the item and replaced it with sugar tbh. Sounds more likely.

Was it actually a delayed delivery? If it was, that would imply to me that someone had intercepted it, switched it and then sent it on.

You don't get an invoice/packing slip to check against.

Unless the BF is dodgy, i'd think that the Amazon person will have recorded that a person opened package in their presence and confirmed it was ok. But delivery driver probably already switched it. he'll now have evidence that someone opened and was happy with delivery (even though it wasn't the correct thing). Amazon can now claim correct item delivered and that OP is "at it".

My DH once ordered a Garmin watch from Amazon. When it arrived the Garmin box was empty. Amazon sent a replacement without a quibble. I am guessing that sometimes workers within Amazon steal items and send empty boxes/bags of sugar (although that one would be harder to pull off I think). Hopefully Amazon will send a replacement to you OP.

Didn’t know people still said chinney reckon!

I wonder if the driver suspected something & expected the delivery to be refused , which in most cases on opening bags of sugar it would be would be

In what world is your presumably adult boyfriend not able to say I can't check this order because I didn't order it and I don't know what it is supposed to be?

I once had a bunch of items delivered for DSs birthday. 1 expensive fitbit and the rest just little bits and bobs. The package was not completely secured but initially looked like it was. One of those ones where the ends are just tucked in. I signed for delivery and opened it straight away and saw that fitbit was missing. I contacted Amazon literally withing 5 minutes of delivery and they immediately ordered another one to be sent out. I'm still not sure whether it had just dropped out or been taken.

Interestingly the other week, DS got a package and when he opened it, someone else's package had slipped inside. I contacted Amazon and they told me to keep, donate or destroy the item. I said that was ridiculous and could they just let the driver know we had it and as it wasn't very far away, I just dropped it round to the other customer. i still don't know what was in it so might have done myself out of a free diamond ring.

People on here saying it's the BF are either l:

a) winding you up OP

Or

b) have such shitty people in their lives that have screwed them over so badly they immediately presume that someone who is practically a family member would steal from you, which is pretty sad.

How is a boyfriend practically a family member?

How is a boyfriend practically a family member?

What does that mean? The DD's bf could perfectly possibly live with the OP like a family member, what's hard to understand about that?

I've never met an Amazon courier who would have the time or patience to wait for anyone to open a parcel at the door.
My couriers haven't got the patience to wait for me to answer the door before they're dumping said parcel in porch and then they're off.

People have been known to steal from actual family. It's not that uncommon - just look at the inheritance threads on here if you want to see how families can behave when money is at stake.

The simplest and most obvious answer is usually the correct one, and here it is that the BF knows more than he says.

Even if he is 100% telling the truth, he opened the OP's parcel without her permission. Not the action of someone I'd trust with my stuff.

Headset weighs 2kg, three bags of sugar at 3kg is 150% expected weight. Systems would have picked that up in delivery process. Reckon DD BF is pulling your leg OP....have they a history of practical jokes and japes?

Amazon are usually pretty good at sorting things out. I was once sent a chicken coup instead of a TV I opened the package thinking they had cleverly disguised TV in case of theft, but no, it was a chicken coup!
Amazon asked me to take pics of contents and labels on box and then re-package. They collected it and refunded me and it turned out the delivery labels had been switched (don't know if accidentally or not) in the depot.

three bags of sugar at 3kg is 150% expected weight

Unless it was 1 1kg bag and 2 500g bags.

how do know it wasn't the bf?