to not give the Amazon delivery driver my date of birth?

[Evalina]

Amazon just delivered a couple of packages including one for my husband which had alcohol in it. The delivery driver asked me for my date of birth to enter into his handheld device.

I wasn't happy to give it, and said that I was 53 so clearly well over the age of 18. He said he had to put my date of birth into the device, and that he couldn't deliver the package without it.

I offered to show my driving licence but restated that I wasn't happy to have my Date of Birth recorded in the device. I asked what Amazon use the data for and he couldn't tell me, but said someone had been fired for not collecting this information on a delivery.

In the end my husband signed for it, gave his date of birth and is going to contact Amazon to find out more.

WIBU to refuse to sign it, and is this now standard practice?

@Butterymuffin - agree that's what we'll do I think.

@msbevvy
That reminds me of when I bought grenadine in Tesco. The self service thing flashed because it needed authorisation. The staff member wanted to see my ID, which I didn't have because my license was sent away for renewal. She just wouldn't believe that it was a non alcoholic mixer made from pomengenates. It's used to make a Shirley temple!!! A mocktail!
Just a case of "computer says no". They won't think for themselves.

It's says in their TS&C's they just need to see acceptable ID, nothing about recording it. Amazon are pretty good at responding to complaints/answering questions though, I'd give it a go and see what they say.

I don't see the issue. You ordered alcohol, you know that you may need to provide proof of age. Just do it. I f you don't want to then don't buy alcohol or any other age restricted products.

@Lulualla I had the exact same issue with Grenadine! The staff in Asda wouldn't accept that it wasn't alcoholic even after checking the bottle

This is the link to their Terms & Conditions.
www.amazon.co.uk/gp/help/customer/display.html?tag=mumsnetforu03-21&nodeId=200422990

and yes it just says they need to see acceptable ID which I was perfectly happy to show them as proof of age.

They have to. Mum took mine in the other day; same age as you and had to show id

Amazon just refused me my delivery as I couldn't find my passport! I'm 30 and look it and then some.

I get what you’re saying but I’d just make up a stupid date of birth, like when coffee shops wanted your name to write on the cups I used to make up a name as they’d never spell mine right anyway!

Why not just make one up?

*pomegranate

I work for Amazon flex and we have to follow the protocol or we get fired and they arrange test purchases to catch us out too. The date of birth has to be entered to prove that we have seen it and we cannot complete the delivery without it. Trust me we hate it more than the customers but technically you are agreeing to the terms and conditions at the time of purchase.

Exactly this happened to me on Wednesday and I refused the parcel in the end. I was happy to show my driving licence as proof but when he wanted to type my name and dob into his device, already knowing my address I got stroppy. Not my finest moment but I was really upset as I’m really conscious of who gets my info. The driver had no info for me on how they we’re going to store or use my data and it’s not the sort of thing I’d give to random person coming to my door. The parcel wasn’t even for me!

My husband is getting refund for order and complained. He works in IT too with and was quite unimpressed.

That date of birth is then linked to my address on their systems, and can be easily cross referenced with public records to establish who lives there and their age brackets.

Stop ordering things online if this bothers you so much.

Always have to show my driving license or passport to Amazon, it's standard. I'm 35.

@3ismylot the person who orders may be agreeing to terms and conditions, but the random person answering the door to take the delivery isn’t!

I couldn't make it up, as he wanted to take it down from my driving licence.

@Topseyt

If one of my twentysomething DC answered the door I would have no problem with the driver wanting to see proof of age. It would be a sensible precaution as they could possibly be mature looking 17 year olds. When 60 something me or DH answers the door it is just ridiculous. Supermarket checkouts have an option that will allow the checkout operator to enter that the customer is ‘clearly over 25’ or some such wording. If am Amazon driver is trusted on the highway with a loaded vehicle they should also be trusted to make a judgement call about someones age.

Incidentally I recently got a call from an Amazon driver with a case of wine because no one was answering the door. He was most put out when I explained we weren’t answering because we weren’t there and he couldn’t leave it. I said fair enough and that he should return it. When we got home the wine had been left in the porch, god knows what he entered for proof of age

I also do not like lying, and don't see why I should have to.

My God why would you care

It's clearly to show amazon that the delivery staff have asked and checked ID, probably to try prevent them from ticking the box saying they've asked for it when they haven't bothered.

Its such a non issue its unreal

You might not like lying but I'm sure you like being defrauded even less. Give a fake dob. I always do - the same one near enough to my actual dob to be feasible for a checker.
I'd report this to the Information Commissioner. Sounds like excessive collection of personal data for no reason. Contravention of GDPR.

@CasparBloomberg the conditions of delivery are that the person accepting the parcel must be at that address at time of delivery (does not have to be the person who ordered it) and we must verify their photo ID and record their DOB if they don't want to/can't show it then anyone at that address can as long as they or 18 otherwise the parcel must be returned to the depot, no ID no parcel
The drivers hate it too trust me but we have to follow the rules

I do care though, and giving out your date of birth isn't a non-issue either:
www.telegraph.co.uk/money/consumer-affairs/fraudsters-need-just-three-details-steal-identity-and-can-found

I feel for the driver; he is obviously (probably justifiably) frightened of bending the rules.

But it seems a bit odd. I'd be interested to hear what Amazon say.

you put your DOB in when you register for Amazon anyway so it's already in their system.
This is a good point. Is there a difference between them holding this info and the driver asking for it again? Genuine question, not being goady; as you work in IT and have an insight into this I'd be interested to hear your POV.

It is mad but not the driver's fault

Also wonder what happens if you don't have passport or driving licence.