To expect waiting staff to have some common sense?

[rabbitheadlights]

In a well established mid range restaurant for lunch yesterday OH and I ordered both had steak and requested medium rare. I should add OH is a chef both steaks came out well done, not a problem send them back these things happen. Waiter returns to the table to tell us chef will re-do and how do we "actually" want our steak as he is adamant that they were both medium rare!

OH laughed and offered to cook them himself, but later spoke to the manager and said something along the lines of, "I really think your FOH team should know not to repeat what the chef says to customers like that, a simple steaks will be redone would have sufficed, as it is your staff have effectively come to my table and called me a liar, which by the way I'm not and if chef is adamant both steaks were right can I suggest some training?

I told a friend who said the steaks were redone so we shouldn't have spoken to manager about waiter repeating what the chef said... So WIBU?

You both ordered steaks and requested medium rare. The steaks came out well done but you don’t make a big deal out of it- you just sent them back as these things happen. Then the waiter returns to the table to tell you the chef will re-do the steaks and asks how you "actually" want your steak as he is adamant that they were both medium rare.

I’ve worked in many different places as a member of waiting staff and if the customer wasn’t happy with their meal, I would apologise and work on solving the issue for them.

If I had a customer who was unhappy with how their steak had been cooked, I wouldn’t be sarcastic and tell them they were wrong and patronise them by asking how they “actually” want their steak done.

I’m not surprised The OH laughed and offered to cook them himself.

And regarding that other example- if a bus driver got on a bus and saw the driver making mistakes, I’d be more than happy for another equally qualified person to point it out and jokingly offer to driver the bus.

Having worked in restaurants and given my best, with a positive attitude, I would be more than happy to speak to a manager if staff were rude to me or my family.

If staff don’t want their managers to hear what they’ve been saying then they shouldn’t be saying it.

If I am served food by a patronising and sarcastic member of staff I would speak to the manager.

And why suggest the OH stays at home to cook his own steak? He wanted the experience of going to a restaurant (without being patronised).

the sock puppet OP's DH has turned up.

My OH once asked for his steak to be well done and it turned up burned black. Same thing - waitresses just shrugged and said you asked for it to be well done. That's what you get when you employ youngsters who havn't a clue, just because they're cheap.

My OH once asked for his steak to be well done and it turned up burned black. Same thing - waitresses just shrugged and said you asked for it to be well done. That's what you get when you employ youngsters who havn't a clue, just because they're cheap.

Or a chef who thinks meat being cooked well done is a travesty.