Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To bloody scream at Hermes 'delivery'

183 replies

rainbowstardrops · 05/09/2019 15:51

Sorry but posting mainly for traffic.

I was a due a delivery today from an order from Amazon. Came in from work (three other people in the house all morning). No parcel. Fine.

Chatting to my DD on the settee that faces the road.
A white van pulls up outside my neighbours a couple of doors up. Said to DD that might be my parcel.
No-one walked past my house.
No-one rang my bell
No-one knocked on my very loud knocker.
Assumed wasn't said parcel.

Checked on email and it says 'Tried to deliver but driver didn't want to leave it unattended' but to check calling card for number to ring re re-delivery.

Rang 'customer services' and the automated thing says delivered to unspecified location and to check calling card - I DON'T BLOODY HAVE A CALLING CARD!!!!!!!

Checked with neighbours - nope, no delivery to them either.

So where on Earth is my bloody parcel that I want for the weekend???!!!!!!

'Customer service' doesn't seem to exist!

I am fuming!!!!!!

Is my parcel somewhere in my street or will they try again tomorrow when it might be missed???!!!!!

Sorry, I'm rambling because I'm fricking fuming!!!!!

So, AIBU to want to bloody shout from the rooftops how utterly shit Hermes delivery is and more importantly, does anyone have a number that I can ring to actually talk to a human being?????

Even a live web/chat!

Anything!!!!!!!!

😫😤😡

OP posts:
rainbowstardrops · 07/09/2019 13:15

@peppaporkysandwich show off!!!! 😂

OP posts:
rainbowstardrops · 07/09/2019 13:16

Oh and DS has been on window watch while I had to go out ........ no parcel yet. What a shocker!

OP posts:
rainbowstardrops · 07/09/2019 14:36

UPDATE!!!!!!!!

MY PARCEL HAS ONLY BLOODY ARRIVED!!!!!!!!!!! 🎉🎉🎉

Must admit, I was a tad sarcastic to the delivery guy and said, 'Wow! Third time lucky!'
He started to reel off some rubbish until I stopped him and said about the van pulling up near my house on Thursday and he said that was him and that the parcel had the wrong address label on it and he didn't want to knock on the wrong door!!!! Utter bullshit!

I then said that I had family members on 'window watch' ALL day yesterday and yet it STILL said they were unable to deliver it to a safe space and very conveniently IT WAS HIS DAY OFF!!!!! No van bloody turned up yesterday FULL STOP!

In fairness, he seemed like a nice guy and I'm sure there are pressures and reasons why the drivers do this but it's bloody infuriating!!!!!

He did apologise and I have my parcel so I can at least now stop thinking about it for a bit.

Well, until DH's big birthday comes and goes tomorrow and I have time to think about my emails to Hermes and Amazon Wink

OP posts:
leaserspottedmummybird · 07/09/2019 17:09

@rainbowstardrops glad you got your parcel. Update us with your email to amazon/ Hermes please.

rainbowstardrops · 07/09/2019 17:22

Will do!!!!
Any suggestions gratefully received!

OP posts:
TheOrigFV45 · 08/09/2019 15:52

Guess who I got a phone call from today?!

Only Billy from the CEO's office!!! (You can see my issue upthread).

He's going to see if he can find the keys or find out what really happened to them. If he can confirm that they have actually been physically destroyed (boggle) then DS won't need to replace the complete lock, just the keys, otherwise we're looking at compensation to replace a front door lock and his private room.

Thank you to PP who suggested emailing the CEO.

rainbowstardrops · 09/09/2019 07:07

@TheOrigFV45 that's great news! Hope it all gets sorted soon

OP posts:
leaserspottedmummybird · 15/09/2019 10:31

How did your stinky email go rainbow? Grin

New posts on this thread. Refresh page
Please create an account

To comment on this thread you need to create a Mumsnet account.

This thread is closed and is no longer accepting replies. Click here to start a new thread.

Swipe left for the next trending thread