I used to manage our very large company's absence line. Over the years my staff heard some crackers.
Him: "My wife can't phone herself because her feet are so painful she can't get to the phone"
My agent: "Well I can see you're ringing me from a mobile, so can you pass it to her please?"
Him: ".... cccckkk youre xxxxccck breakin xxxxck static" [hangs up]
Her: Yeah I'm ringing in sick innit
Agent: OK what's the issue?
Her: None of your business
Agent: OK I'm afraid I'll have to put you down as AWOL as your shift started at 8am and it's now nearly 11am. You're already aware that you need to phone within an hour of shift start time.
Her: OMG bitch I have my period and I've been in the shower since 8am
Agent: That sounds serious! Would you like me to call an ambulance?
Her: FUCK YOU
(yes obviously she got fired)
Him: I can't come to work today
Agent: OK, why's that?
Him: I have a really bad hangover
Agent: I'm sorry but that's really not an acceptable reason for absence. You can take the day off, but it will be noted as unauthorised.
(To his credit he struggled in to work, managed the day without vomiting, and made up the 2 hours later in the week)
Day 1
Him: I'm really sorry but I can't come in today
Me: OK, what's up?
Him: My grandma is really poorly in hospital and I just... (bursts into tears)
Me: Oh lovey, that's okay. You go be with her. I'll let your manager know.
Him: Thank you (tearfully)
Day 2
Him: It's me again. My Gran is still really poorly and I don't think we have much time with her.
Me: Don't worry about it my love, just go be with your family. Keep in touch every couple of days.
Day 3
No contact
Day 4
Him: Rings manager to hand in notice as he has another job 😠
(It particularly stang me as my Grandmas was terminally ill at the time)
My most proud moment: New years day 2006
We had a skeleton staff and the only other member of the management team was sitting by me and had heard me laying down the law all morning with people saying "I can't get to work, the trams aren't running" and me saying "What's your postcode? OK just walk to the end of your road and you can get on the 55. Drops you off right outside. See you in half an hour!"
So by 10.30 I'd probably received 30 absence calls and managed to get 75% of the bullshit ones into work.
Then I get a call which from the other manager's point of view goes:
[Ring]
FuriousVexation: Good morning absence line, FV speaking?"
[indistinct to other manager]
FV: "Seriously? OMG what happened?"
[indistinct]
FV: "OK don't worry about anything, I'll let your manager know, but if you could give us a call tomorrow and let us or him know how you're getting on that would be great. You take care now."
Other manager says to me "Wow, you've been such a bitch so forthright, that's the first time I've heard you be sympathetic today, what's going on?"
Me: He got stabbed and he's in A&E