I worked for the NHS, then a private hospital and finally as a teacher.
NHS patient wouldn't come in because, "Any fool could tell the appointment was the day before his birthday"
At the private hospital I had someone refuse to come in because there wasn't any parking.
Another would not share a room with a German and there were no single rooms.
There was a short time when the local NHS hospitals wa having their cath lab refitted and an arrangement was made for NHS patients to be treated at our hospital.
Someone refused to come in because he didn't believe in private medicine. I had a little cheer inside for him.
I mostly teach 16+ and adults. So although most colleges ban phones in classrooms I'm not a complete idiot, if you are a single parent you need your phone on.
I ask people who genuinely need to have their phone to switch to silent, sit near to the door and if they have to take a call then just leave the room.
Adult students have no problem with this, but teenagers are different.
Apparently an emergency includes local radio competitions, mum calling when the dog has puppies, messages from boy friends. The list goes on.
I did have a student who couldn't do her homework (set on the VLE so she needed the internet and this was before smart phones) because her street was evacuated due to a bomb and she had spent the night at her gran's.
It was true, a WWII bomb had been found, it was in the local paper.