Name and Shame

[brizzledrizzle]

Name and shame the lousy customer service you've had - if you want to get it off your chest.

I'll start the ball rolling with Plusnet who have screwed up my elderly mother's phone. She was going to move late next week and it's all fallen through so we phoned them yesterday and were on hold for two hours. They have left her with a disconnected phone even though it wasn't supposed to be disconnected until next week and have done nothing to fix it. They promised it would be fixed by midnight yesterday but isn't and she's been in tears about it as she lives alone and is reliant on the phone. I've sorted out a pay as you go for her for now.

I've named and shamed on Twitter and written recorded delivery to the CEO.

SheIn. Shocking quality. When you try to send an item back it will cost you more than double what you paid in the first place, and you literally have to argue with them to get an address to send it to. Obviously you end up not sending it back and then when you complain they offer you 10% off your next order, as if you're ever going to shop there again!!

They also email you to try to get you to take down negative reviews online.

ExtraEnergy - can't be arsed to explain the whole deal but they tried to take £2k off us and their customer service was beyond crap.

Have to say the Ombudsman was fab at sorting it out though!

Direct Line, who helped themselves to £300+ from my bank account for insurance I'd cancelled, then lied to me about it.

British telecom, just because they are utterly crap at everything

Our local council who would not collect our rubbish for six weeks, during a very hot spell of weather. That was very stinky.

I forgot to add SouthWest Trains to my list.

HSBC - was going on holiday to the US and had a travel card thing where you load money on to it via an app. That was all great.

I knew I'd be topping up while I was there, so told hsbc that I would be travelling - both via their website AND on the telephone, well in advance, with specific dates and everything.

Went to top up my travel card and it got blocked because I was trying to use it abroad.

Then spent a day of my holiday on the phone trying to sort it all out with a completely incompetent person on the other end of the phone.

I used to work in phone sales so I always try to be understanding and kind because I've been on the receiving end of customer frustrations but this person spent twenty mins telling me my password was wrong when in fact it was actually correct!

Talk talk

When we moved out of our home I rang to cancel a month in advance. All sorted. A month later not cancelled so I ring back and they have no record of call and thus want another months notice. I told them we are moving out so this isn't possible. They tell me that if I don't give another month then the line will be blocked and thus if the new occupiers have an accident they can't ring for help?! Basically saying I could cause someone not to be able to call emergency services. I said that couldn't possibly be legal. They suggested I give the new occupants my details for my account and they pay me for the month. This was just after talk talk were in big trouble for customer data loss. I actually laughed out loud in disbelief!

John Lewis: utter lying bunch of scumbags. Delivered a brand new Miele washing machine with a huge dent in the top and exposed wires that we only found once they'd left. Told them to collect it as it was damaged and deliver a new one asap. Claimed they had none left. I contacted Miele on Twitter who were brilliant and they also put pressure on JL. Finally a replacement machine appeared but JL's "technicians" were unable to plumb it in. FFS it took me less than 5 minutes, and I spent 4 of them trying to level it. Exeter branch of JL is a complete disgrace.

Vodafone: another bunch of tossers. No mobile signal here on any network (except no network believes us). Our house has 3 foot thick stone walls. EE eventually sent me a signal boost so that we can make calls/get texts. Dad next door is on Vodafone. His signal boost goes down most days. He contacts them and they claim it takes 6 hours to sort it. Build a mast you donkeys!

DPD: another lying crew. Claimed to have been unable to deliver something as we were out. But we weren't. Dad was in and watched the driver pull up, look at the house, stick a card through the door and fuck off. Then I went to the depot to kick off collect said parcel and they claimed no knowledge of it. The supplier sent me a new one, which again DPD lost. I took younger daughter as a life lesson in how to deal with morons and marched in there. The Manager was actually lovely and very embarrassed about it. The ultimate irony was that the so-called lost boxes (100 kg of bird food) were right outside the office door and had been walked past every time they went to the warehouse. I did get a massive apology for that one.

Manchester Airport (particularly terminal 3) is shite. I'm a Manc in exile. I generally drive back if I have the family with me, but if I'm visiting alone and can be arsed to book in advance, it's cheaper to fly. Until this morning, the last 2 times my dad has needed a wheelchair, which he always pre-books, they have fucked up, leaving him stuck on the plane waiting. He can walk but finds the distances there too much as he is disabled. Nobody appears to give a shit. The last time I left there, my flight showed as on time but as soon as I had gone through security, it had a 2 hour delay. There was no information. In the end I had to get drunk in the bar, coincidentally with the guy who had sat next to me on the flight there the previous day whilst we waited. Flybe eventually gave us all free drinks, no doubt trying to shut up 2 loud-mouths (us) who had spent all the delay putting the world to rights.

SW Railway. Completely shit. The last 2 journeys I have been forced to use them both involved either coach travel or going via a completely different route due to last minute cancellations.

I'm really annoyed with Bumble And Bumble, they've messed up my delivery AGAIN but last time I got it free and I feel like if I complain again then they'll think I'm deliberately piss taking

TSB

Fucked my accounts up during their system changes so badly that I’m still angry. Zero compensation or apologies.

I have obviously since moved accounts

Birchbox. Never waited so long for a delivery inside the UK!
10 days to dispatch?

Oh and fucking Sky. Don't get me started!

Sky broadband. Wankers of the highest order. Switched broadband whilst doing an OU degree. They ordered BT to take off our phone line and broadband at the exchange, but never actually came to sort broadband until three weeks later. So no internet for my distance learning and mumsnet and no phone. When the fuckers came to install the broadband they couldn’t get it to work, too far from the exchange for quality or something. Took the three days of trying and lying before they admitted it so we had to go back to BT to get our services restored.
A year later I had a letter from a debt collection agency on behalf of sky wanting the first months subscription. Cheeky fuckers. See you in court assholes. Never heard from them again. Heard so many similar stories, would never use their broadband again.

Affordable mobiles! Shocking service asking me to call them keeping me on hold for an hour. Order cancelled!
Patisserie Valerie- awful afternoon tea and surly staff who cba.

Argos - stupid mare didn't press button to say my order was available, so I stood there waiting for ten fucking minutes.

Also Morrisons, not sure if staff in all branches are as hopeless as the ones in mine, but 90% of them are incapable of doing basic tasks assigned to them (like a checkout woman, unable to operate a checkout). They are surly, rude scum.

I like to get my own back in a small, petty way wherever possible. With Argos, just go to their website and reserve lots of bulky items (furniture or exercise equipment are great), then put in a random email addess. Mildly amusing, especially if you make sure the items are not in stock at the branch you pick, so they have to go to the effort of transferring it around, wasting their time and money.

When I get shocking service in a supermarket, I just pick a day when I'm at a loose end, then go and fill a trolley up with as many items as I can cram in. Always put crushable items at the bottom, and heavy items on top, and make sure to chuck in some expensive chilled or frozen items that will spoil when you abandon the trolley and walk off. Make sure you use an unlocked trolley of course, you don't want them getting your pound!

While these petty acts of "revenge" won't make them improve their service, at least you get the satisfaction of hitting their profits.

THE HANDMADE CHRISTMAS CO

Ordered from them and had to wait a MONTH for delivery. No communication or reasons why and lots of customers didn't get their orders in time for Christmas. Never again.

SCS carpets.
The fitters didn't put down any of the doorway metal things that they were supposed to.
They put down the wrong coloured carpet. I rang to complain and sort it out but because it had been put down they wouldn't fix it. And it was my fault for not checking the carpet before it was laid.
I didn't get to see it as I was keeping my toddler out of the way and they'd blocked up the hallway completely so I was trapped in the living room.

Chelledawg - I really hope you're joking.

So do I. That's mean in the supermarket as some poor member of staff will have to put things back.

Yeh ChelleDawg - the profits get hit so they up the prices... and the customer pays more. Don't be such an arse. Complain properly so they can take action to sort out staff training out etc.

Plusnet - don't know how they get away with ads saying they have the best customer service ... also Scottish Power - not sure how they are still in business, they are so poor. Had to contact CEO to get any response at all. Hermes, Yodel, both crap, useless and dishonest.

Arriva - When I was a teen my bus was about to pull off but when I came outside the bus station the driver opened the doors for me. I got on and said the name of my stop as I was getting my purse out of my bag and she yelled at me for not having my purse already out. I was only a teenager and confused about why she was yelling so I sort of dithered and she ended up yelling at me for holding everybody up. I came home and sobbed then made a complaint to Arriva, who rang me about a week later and said "We've spoken to her and told her not to talk to customers that way" - we were on the phone maybe 30 seconds tops.

Ryanair - Kept trying to check into a flight and their website wasn't working so made contact with them on Twitter. They asked me to try it on their app and when I insisted it wasn't walking they ignored me for several days despite other people reporting the exact same problem.

ChelleDawg2020 how horrid you sound.

Sky - charged us for tv for a month in our new house even though they knew we didn't even have a sky dish because they couldn't fit one until X date!! Daylight robbery!

CompuB in Dundrum Dublin.
I was parting with €370 of my hard earned money and they couldn't even give me a paper bag to put my purchase in.
The very disinterested young lad serving just handed the item to me and said 'We've no bags.'
I said I wanted a bag and was not walking around a big shopping centre and going out to the car park with an expensive electrical item in my hand.
He was a bit at my attitude but went off and got a used plastic Tesco bag belonging to one of the staff from the staff area.
Horrible shopping experience that I will remember next time Im purchasing an expensive item. It won't be in CompuB

ChelleDawg2020 - you’re vile.