Name and Shame

[brizzledrizzle]

Name and shame the lousy customer service you've had - if you want to get it off your chest.

I'll start the ball rolling with Plusnet who have screwed up my elderly mother's phone. She was going to move late next week and it's all fallen through so we phoned them yesterday and were on hold for two hours. They have left her with a disconnected phone even though it wasn't supposed to be disconnected until next week and have done nothing to fix it. They promised it would be fixed by midnight yesterday but isn't and she's been in tears about it as she lives alone and is reliant on the phone. I've sorted out a pay as you go for her for now.

I've named and shamed on Twitter and written recorded delivery to the CEO.

Virgin broadband - check.
Green Motion - check.
Yodel - check.

Rightio - never ever touch these theiving bailiff threatening baskets with a ten foot pole. Incompetent and dishonest.

Affordable mobiles.
Took my order for a phone on black Friday.
Next day sent an email to say due to high demand they would be in touch to let me if my application was successful.
Several days later sent an email to say my order had been declined as I failed their credit check.
My credit score is 993.

YODEL

Chucked a parcel over the back fence which landed in the kids swimming pool. It was my sisters prom dress and cost a fucking bomb to be dry cleaned as it stank to high heaven of damp and had stains of ink on it from the leaflet/letter inside. Seller blamed yodel - which is fair.

Is it though?

What is the legal position where the seller doesn’t deliver the item to you / delivers it damaged as a result of defective courier service? Would it not be for the seller to sort?

I mean, wouldn’t it be the seller who remains liable to deliver the goods and the. Take up,with Yodel etc, and not for the customer to do so (who doesn’t have the contract with Yodel)

EasyfuckingJet. Flight to Geneva last March, ski season, warnings on the website/app saying be prepared for delays, allow plenty of time at Geneva airport.
Flight let Stansted on time but after about an hour and a half pilot announced we were in a holding pattern waiting to land due to congestion at Geneva. Shortly after made a further announcement saying we had to go to Lyon to refuel as it was getting low.
We would then resume flight to GEN.
Arrived at Lyon to be told flight was terminating there! But don't worry, coaches were being laid on to take us to Geneva.
Ground staff would take care of us. HAH.
In short ground staff had no idea what to do with an unscheduled plane load of people, airport was mostly closed (Sunday afternoon in France) and needless to say no coaches arrived.
We were told to get ourselves to Geneva the best way we could. Groups of passengers arranged taxis to take us the 2hr trip. Nightmare journey at 140 kph in pouring rain with taxi driver constantly on the phone too.
No food or drink or even vouchers provided. 'Easy'jet could not give a flying fuck. Arrived Geneva 8.30 pm over four hours late for a sub-2 hour flight.
And they KNEW about the congestion from the outset and outright lied about the stop at Lyon, and about coaches being provided. They just abandoned an entire plane load of passengers to their own devices.

O2 x a million. Shocking customer service.

Ari as far as I'm concerned the fault lies with yodel for not delivering the parcel properly. The seller didn't throw my parcel into a pool, the shitty yodel delivery person did it because they couldn't be arsed ringing my doorbell or trying to leave it with a neighbour. If the item arrived damp and stank and it was delivered properly then of course the seller would be to blame. But this particular situation was entirely down to yodel and their incompetence.

Europcar, we on hire and off hire a vehicle 49 weeks of the year, for the past 2 years.

So you’d assume that they’d want to keep us fairly happy.

About 8 weeks ago we booked a car, our local branch didn’t have the car, so we were told to rebook for the next closest branch some 35 ish minutes away, which we did, but we prepaid as usual and we’ve not received the money back which hasn’t been the biggest issue, but the next branch has been useless.

We paid for a car hire, explained the exact car we wanted. Explained we would be back later to collect as it was the day that 02 internet was down, I was in a town I didn’t know and couldn’t use my phone for maps so DH would need to drive me back to do the school run and we were late (they fucked around for over half an hour) but DH paid before we left. He had 100% been clear he wanted the particular 7 seater he had used before, yes no problem. It’s there. 100% that was the car he had paid for.

Within an hour he got a call ..... is that the car he really wanted? He explained yes, it’s the car he wants, it’s most appropriate as its a big 7 seater, a few days he had to take others to work, and that he would probably end up spending a night or two having to sleep in the car as he’s working double shifts.

So he turns up, to collect his car to find they’ve decided he would have a corsa, some £70 cheaper than he had paid.

We complained and we haven’t heard anything back. So in the new year we will be hiring with somewhere else. Given we never got what we paid for, a partial refund or an explanation as to why they just decided we weren’t going to get what we had paid for. And as an extra niggle he has elite vip status which means he should get a double upgrade on whatever he pays for, except he was downgraded by several grades.

Fucking pisstakers.

Talk mobile - carphone warehouse assured me it was a new network perfect for the younger generation (I was 18 and my dad opened it with his business account), they then charged me £250 for watching a couple of videos on Facebook, I tried to fight it but ended up having to pay it as obviously would not look good on dads account who obviously wasn’t happy either! They’re customer service was absolutely awful also and they had the cheek to tell me that their network is actually for older people, was glad to get rid.
Also BT, dreadful customer service, relied on them for my business and they completely fucked me over with charges when my internet wasn’t even working. Ended up unplugging the thing and they still had the cheek to say they could see I was still using it and kept charging me stupid amounts.

@WSPU I know someone who worked for O2 after leaving a financial company and was horrified by their call centre s and the customer service / complaints service....staff do what they want and no one was pulled for it on the cases he checked...he left soon after!

Npower - bumped up our direct debit by a huge amount (to over £400 per month) without telling us. On entering our meter reading this quarter we find (unsurprisingly given huge size of monthly payment for the last 6 months) that we are £2500 in credit. Contact Npower who say they will generate a new bill. This leads them to cancel the last 4 quarters of bills and 'recreate' them leaving us £560 in debit?!

The bill I have now with the above cancellations and reinstatements of charges is completely unintelligible. Both DH and I have tried to fathom it - both professionals working for multinational companies and we just can't make it add up.

I have complained in writing but 3 weeks later nothing is resolved. I feel like they have stolen over £3k from us.

Oh I forgot fucking DPD

Sat in my flat, (ground floor at the back of the building) waiting for them.

Text comes through on my phone of my fucking front door

"We came and you weren't in"

Didn't ring my bell did you fuckers

And the order was wrong when I finally got it

UhYeah - just googled this. According to Martin Lewis, it’s the retailer who,remains liable, notwithstanding it’s the courier’s fault.. apparently the problems arise where the courier say it’s been delivered and has, say, a (forged);signature and then the retailer’s hands are tied somewhat as then the goods appear to have been delivered.

Apparently Yodel consistently top the charts in terms of complaints

Pawnwee - yes, identical experience with DPD!

Southeastern trains. For only getting me home on time 20% of the time (according to their own stats) yet only paying out around £9 in refunds and having the temerity to raise prices in the New Year.

PayPal, American Express and BandQ Fulfillment Centre

Jet2.com or whatever it’s called. My blood pressure won’t allow me to repeat the farce that was my holiday and flight. Absolute denial on their part
Hermes - parcels in bin

Niche one but Cosmetronic- a salon furniture supplier.
Ordered item and payment went through. 2 day delivery included in price. Need it on that day.

They then phone a day later to say they only have a damaged item and do I still want it but they'll do it a bit cheaper. I need it urgently so although it's frustrating- they shouldn't have accepted my order if they didn't have one! I accept. Not a cheap item.

They then begin to explain that because it's a cheaper price I'll have to pay £35 delivery fee and I'll get it a day later..
This makes it nearly the same price as an undamaged and not when I need it! They also have items on their site at lower prices that include free delivery so we're just bullshitting.

I complained about the service as they were trying to sell me a damaged item that they shouldn't have put on the site anyway for the same price as a new one. They were also difficult and rude and didn't see my point of view at all somehow.
But ultimately I was caught over a barrel so I said yes in the end.
They then tell me they've decided after I've agreed to their demands that they no longer want to do business with me and will no longer be discussing it with me, that I'm being refunded.

I'm astounded! They are well regarded in the industry so I expected much better. It was basically a punishment for me questioning their dodgy customer service

Soak.com

Ordered several items for our new bathroom. They came badly wrapped in the back of a courier lorry. 6 times we had to reject them and get them re delivered. Expensive items all scratched, battered and damaged including a concrete shower tray smashed to pieces. We ended up on first name terms with the delivery guys who were apologetic but said it was typical of Soak.
Customer service was appalling and we had to battle for our refund once we gave up.

Matalan have awful customer service. Their next day delivery/click and collect is non existent despite them taking extra money for it. Extremely slow email contact, non English speaking and unhelpful helpline. Slow refund process.

Every time we've been asked to give our landline number to curryspc world when we've bought a larger item, we've then been bombarded with scam calls. I reported this to the information commissioner and the calls stopped.

Not a company, but have had terrible problems getting the jehovas witnesses to stop knocking on our door. Contacted their head office on four separate occasions to tell them to put us on a no knock list as their local shite hole hang out has no phone number. Had to threaten them with the police in the end. I have very good reasons to not want them knocking.

Just thinking of ordering of soak.com is this a bad move?

Superdrug - my local store has the rudest most ignorant staff it has ever been my misfortune to come across. I got an email recently offering me extra points if I took part in a customer service survey. I lambasted them. Did I get a reply back? Did I fairycakes?!

On the GOOD customer service side, the majority of the staff in my local Aldi are absolutely lovely (one incredibly rude woman, but there's always one isn't there?) The majority of them are young Polish guys and they're all really nice and helpful.
Oh and one lovely guy from Lithuania.

TalkTalk. The most inefficient customer service I have ever experienced. Some problems occurred when having my fibre optic broadband installed. Nothing complicated, according to the engineer.

However, no matter how clearly i spelled out the issues, in writing or on the phone, none of the staff i spoke to seemed to grasp what was happening. On the phone, once the operator was finally up to speed, they would never write full notes or follow up what they were supposed to do so I ended up spending hours and a small fortune on the phone explaining myself repeatedly.

It went round and round in circles for weeks. Was I refunded for the time spent offline? Was I heck.

eggsandwich exactly the same re economy energy. Started the switch process in August. Still no refund.