Name and Shame

[brizzledrizzle]

Name and shame the lousy customer service you've had - if you want to get it off your chest.

I'll start the ball rolling with Plusnet who have screwed up my elderly mother's phone. She was going to move late next week and it's all fallen through so we phoned them yesterday and were on hold for two hours. They have left her with a disconnected phone even though it wasn't supposed to be disconnected until next week and have done nothing to fix it. They promised it would be fixed by midnight yesterday but isn't and she's been in tears about it as she lives alone and is reliant on the phone. I've sorted out a pay as you go for her for now.

I've named and shamed on Twitter and written recorded delivery to the CEO.

I take your Yodel and raise you DX Delivery who manages to lose parcels from their main contract which is....
HOME OFFICE!

Waitrose in my nearby town. Stuck up, rude and disinterested staff - mainly sour faced older women - more interested in standing around gossiping and bitching about other staff than in providing any service.

Costa - again in a local town. Surly, rude disinterested young staff who think nothing of loudly swearing in front of customers or ignoring them. No pleases or thank yous. Filthy uncleared tables too. I now avoid this particular Costa.

Fischer energy.

I spend about 70 a month on electricity, my heating is lpg, they wrote to me and said they were going to charge me 120 a month during winter, and 50 during summer.

I explained I only used it for electrical goods lights etc and my usage didn't vary really throughout the year as my heating wasn't electric. So they replied and said they'd made a mistake and they would charge me 160 a month during winter and 90 during summer. Uo from my 70 quid, and their proposed 120.

I told them I was leaving.they responded and said they'd made a mistake, they woild charge me 130 a month not 160. My third price in 24 hours, not including my original one.

I reiterated again I was switching. They wrote to me again and said if you provide a picture of your meter monthly we will give you back your over payment, becayse yes, yes, I have nothing better to do,,,I really want to over pay monthly , take a pic of my meter every month and send it to them and ask for refund . That's just what I want to do. Who doesn't want to pay over 100 percent more for their electiricy monthly, take pics of their meter and request a refund every four weeks.

I ignored them. I had told them twice I was Leaving right?, They wrote ro me again, and said, that was wrong too on the refund , just in case I believed them, they wished to be clear,,, they would only refund me if I provided a pic every month and I had two months credit. Yes, I had to pay double for my usage, keep two months credit, take pics of my meter monthly, send it to them and ask for a refund.

I cancelled my direct debut as I had two months credit on the account and wasn't giving them more money and explained this on my origubak email saying I was leaving, they wrote to me and said, yes your direct debit is cancelled,

They they wrote to be again and said we just tried to present your direct debit and it's been cancelled Please set it up again so we can take money from you. Eh, no, I'm leaving, remember you sent me an email confirming it was cancelled?

I left. Worst company ever. What's even worse is I only switched to them three months previously. First time I'd ever switched, what a fucking nightmare,

I'd urge anyone not to go near them. It's beyond painful. They are literally trying to borrow money from their customers to buy electricity.

Royal Mail - they never ever deliver any parcels! They don't use the doorbell & always push their "please collect from... "card through my letter box.
I caught them a few times doing it... apparently the door bell is faulty! But only when a person in royal mail uniform presses the button.

John Lewis Partnership card- took £2k out of my account and took 3months to get it back

HSBC-same thing, except it was £5k

Ticketmaster - I booked tickets for an event that was cancelled and when I tried to rebook they said it would take 3 days during which time the tickets I wanted would not be reserved and would potentially (and, as it turned out, actually) be booked by someone else. I ended up with tickets for my fourth choice of showings and nothing but hassle from them sorting it all out.

Motorhome Express - booked a motorhome in Edinburgh as a surprise for my husbands birthday, booked flights etc and then they cancelled with no notice or warning and cited some non-existent clause in their terms and conditions which they couldn't point me to when pressed. I told them I had flights booked, but the guy I was speaking to kept offering to book different dates when I explained to him that their service was not good enough.
When I asked how they were going to make things right, the guy said that they would refund me as though that was some kind of nice gesture as opposed to what they were legally obliged to do since they were the ones who had clearly fucked things up.

BT we had been with them for 5 years in our flat never had a problem, moved house and because we had had good service decided to stay with them, so phoned them, told them we moved house, changed everything over and set up a direct debit out of my DH's account. At around 9pm every night after set up the Wi-Fi would go down for about 10 minutes, after 3 months of this our internet was disconnected, we phoned them to ask why and they said we hadn't paid our bill for 3 months, we ask3d how that was possible as we set up a direct debit so why hadn't they taken the money? They said there was nothing on our notes about a direct debit, so we paid the bill, set up another direct debit and asked why our internet kept going off, it was because they had put on our notes to test at that time every night, they took that off our notes, everything good right, wrong. 2 months later, our internet was turned off again, phoned them to ask why and again they said because you haven't paid your bill, we told them that we set up a direct debit and that this was the second time this had happened. They basicay said it was our fault, that we should have contacted them, we told them we aren't psychic and didn't know there was a problem to call them about. It took us 3 attempts to set up a direct debit with them.

Plusnet. Crap. Still owe me £40. Doesn't mattre how many times I call them. They set me up two weeks late and cut me off two weeks before I moved. Terrible

Pets at Home Groom Room.
Paid upfront for a year of grooming and it is impossible to get an appointment. Catch 22, you can't book appointments more than a certain number of weeks in advance and people rebook as they leave so if you are out of the loop you can never get back in. And they do not respond to complaints.

I agree with British Airways, incredible how they have deteriorated over the last few years.

Cotswold company

Ordered a sofa after diligently checking their ‘will it fit’ measurements. It did, and it was replacing a sofa of the same dimensions.

Delivery arrived and delivery men insisted it wouldn’t go up the stairs so took it away again. I booked a storage unit at a cost of £180 per month to get it delivered there for removal men I knew would get the job done to bring it in to my flat.

After 2 months of chasing it turns out after taking my (paid for) sofa back after what they called a ‘refused delivery’ they’d only bloody sold it to someone else!

Shocking. Steer well clear.

We recently switched from Virgin to Talk Talk for our broadband and had awful customer service from both during the change ( We were close to dumping Talk Talk before we even went live with them!)

Virgin sent an email saying our bill was going UP after we have 30 days notice to cancel- when I called to question they assured me this was just an auto.atic thing and not to worry.. I had to call them back several times to make sure they were actually cancelling our whole service, then they still tried to charge us double for our final bill to what we actually owed which took several more phone calls to sort out

Then Talk Talk said they were sending an engineer on our installation day, and if no-one was in we'd be charged £60 - so I booked a day off work and arranged it for then. Waited in all day - no engineer. Tried live chat an hour after the time window to be told that the engineer might still be on the way - only to eventually speak to someone on the phone to be told that the engineer had been, but only to the box outside and hadn't had to attend our house. So I wasted a day's annual leave for nothing! Only to find that when Virgin FINALLY cancelled our line and let Talk Talk take over that the engineer had connected our new service to an old lone so none of the wiring in our house could access it. And then they tried to charge us to send another engineer out to fix that after DH took a day off especially - when if the original engineer that I had waited in for had actually come to the house it could have been sorted out right there and then.. ..

Oh thanks Joyce. I’ve been fighting them for months and beyond fed up. Cannot wait to switch provider once it’s settled.

May I also mention Thai airways who are dishonest and rude bastards. Don’t ever fly with them.

Royal Mail 48 Express - absolute shit. Each time I've used this service this year it's taken 2/3 DAYS more thana the 48 hours!! And Royal Mail ake it as hard as possible to claim compensation - you have to fill in a huge form on an inconvenient online platform. Absolute bollocks.

And again, don’t fly with Thai or believe them when they say they’ll reimburse you for damage they caused. Still fuming about that.

@FestiveNut
My sister is a pretty high up manager at sofology. She'd be gutted to hear about your sofa and what's happened. If you pm me your details I will pass them in to her if you'd like me to.

Yeah British gas, vodaphone, goldsmiths,

Virgin mobile who wouldn't give me my PAC code (a code that lets you keep your mobile number when you switch provider).

4 times I tried, 4 times I got a load of fanny. I had to speak to their sales team first. Then the 'please don't leave us team who were nosy and intrusive. Then someone who tried telling me I had to wait 4 weeks for it, conveniently taking me into a new billing period. Quite clearly their staff training was aimed at not dishing it out.

So I lost my rag and ranted on Twitter and did a public post on Facebook fkr good measure. And on the 5th attempt they gave it out there and then like they were supposed to do in the first place

Yeah i agree about Virgin. Worst ever service that amounted to downright lies and deception was panorama kitchens
who lose contracts and receipts as they chose. Really nasty people to deal with too.

I only logged on to see if my emplyer was on here, pleasantly surprised it isn’t.

O2 - my phone screen broke so I went on live chat to sort out repairs (I pay for insurance) was told I had to ring up insurance dept. No problem, rang them (on hold for an hour) told them the situation and they said they couldn't cover it because I was one day over the 14 days - you have to claim within 2 weeks of the problem occurring. Was annoyed but understood it was my mistake as I had forgotten about it due to been lent a phone in the mean time. Insurance dept said to speak to repairs team as they could still fix it but I'd have to pay. Was, sort of, happy with this as I wanted the phone fixed.

Did that, got sent a Jiffy bag to send the phone off and told I'd receive a price for repairs within the week for me to either accept or decline. I heard nothing for two weeks and then my phone was returned still broken. Got on live chat to ask what happened, they said they'd emailed so I went through my emails right then and there was nothing. They half heartedly apologised ('but it was sent') and said they'd send another Jiffy bag to send off the phone, told me the price is £90 and as a good will gesture (after much complaining from me saying I don't want to go out of my way again to the post office) they said they'd knock £45 off my next bill so essentially the repair is half price. I accepted and expected to get the Jiffy bag a few days later.

A week passed and nothing came (the £45 credit had be added by this point so I had more patience to deal with them), rang up and they said I'd agreed to send it at my own cost (Jiffy bag was free postage) I said no read back through my live chat convo you'll see I asked for another Jiffy bag. 20 minutes later they managed to change it on the system and said it would be with me in three days. Still didn't happen, tried ringing again and they basically washed their hands of me, I was passed from pillar to post because no one wanted to deal with me (because I was telling them the truth about previous conversations and they presumably couldn't be bothered to check or didn't want to admit mistakes).

Last straw was being passed to someone who spoke little English and started laughing down the phone when I said I was really annoyed about the whole situation as I'm now paying monthly for a phone I can't use. Hung up and phone still isn't sorted 6 months later because I can't easily get to a store and I'm reluctant to hand over £90 to them now. Can't wait til my contracts up in March to switch to a better provider!

Butlins- make complaining near impossible, I just avoid the place now as a result

Zara

they left a security tag on a shirt and 2 months later and 3 hours at least of my time on the phone/chat no further on - appalling customer service.

Virgin media
TGI fridays

Debenhams
John Lewis

Talk talk.
Left my mother with no phone line for 6 months. Refused to send out an engineer to sort it out. Tried to take her to court for an unpaid bill, but it never happened. In the end she switched to Virgin.

Europe removal and storage.
Very quick to start racking up some extra charges due to circumstances beyond my control.

Volvo Assistance
Short story is; car broke down, woman on phone laughed that I had been hours by the side of the road waiting, sent a repair person who took my car for a drive at 100 mph to ‘clear the filter’. Broke down again withi the hour. They couldn’t do anything. Failed to provide a hire car as promised. Didn’t reply to my complaint letter/calls as they said I had closed the complaint. Finally offered compensation of less than the cost of the hire car. 6 months and 2 more sets of letters which they just ignore. Haven’t received a penny and they just lie. Actually this has fired me up to write again.