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Original poster

Name and Shame

214 replies

brizzledrizzle · 15/12/2018 11:53

Name and shame the lousy customer service you've had - if you want to get it off your chest.

I'll start the ball rolling with Plusnet who have screwed up my elderly mother's phone. She was going to move late next week and it's all fallen through so we phoned them yesterday and were on hold for two hours. They have left her with a disconnected phone even though it wasn't supposed to be disconnected until next week and have done nothing to fix it. They promised it would be fixed by midnight yesterday but isn't and she's been in tears about it as she lives alone and is reliant on the phone. I've sorted out a pay as you go for her for now.

I've named and shamed on Twitter and written recorded delivery to the CEO.

OP posts:
FrankieChips · 20/12/2018 05:13

@kesie Zara did that to me too. I had bought a jumper online. It was huge so I took it to a shop to exchange for another one and they forgot to take the tag off. Was wearing it when I realised and had to go back to the shop while wearing it. No apologies. Then a month after buying it it started coming apart at the seams. Went back for a refund and had to argue with three shop assistants and finally got a gift card. No apology. Worst jumper ever.

Squatternutbosh123 · 20/12/2018 05:26

Nissan. Multiple issues with our 17 plate Qashqai since we bought it in April. Car has been back and forth to garage for the same issues. It was agreed after lengthy arguments that we would get a replacement car or our money back. They asked for the car back to have a final look over and only yesterday have said there are no faults. I don't know where we go from here

Gina2012 · 20/12/2018 05:36

Hermes every time

Dreadful service - every time

Rockmysocks · 20/12/2018 05:50

Curry's in Ireland
Lots of separate incidents.
Latest was last Jan- sign in store said free delivery of all large white goods even on weekends. Was buying a largish fridge freezer. In sale was 450. They took my address for delivery then added in 20.00 delivery charge. I said No it's free delivery. Man said he didn't know if it applied to 'my' fridge freezer. I pointed to large banner hanging across the white goods and he said he'd have to check.

Came back and said it applied to American style fridge freezers only. I pointed to ALL large white goods in the sign. They only had 2 American styles so if specifically them only the signage should have been specific also.

He insisted it didn't cover delivery of mine. Luckily I hadn't paid and told them to cancel the transaction. Suddenly he personally was able to waive the delivery charge to make an exception for me.

But so many issues... repairs, returns.... rude incompetent or flat out lying bastards.... one day I'll write up the saga of the miele vac bought on line - serialised - as a cautionary tale.....finally learned my lesson. I look at goods in curry's but buy elsewhere.

woodhill · 20/12/2018 08:29

Don't like Curry's. Tend to buy from John Lewis or Costco

SophieGiroux · 31/12/2018 07:50

Wren Kitchens - lovely showrooms and amazing service up until the contract is signed. Then had trouble with deliveries, every time there were damaged items and they'd send another and another. Luckily we used our own kitchen fitter but it took a long longer than planned due to him having to keep coming back to fit the replacement bits. Our garage is full of kitchen doors and drawer fronts with paintwork issues and chips as they never wanted them back. Had a knock on effect in getting the rest of the kitchen finished too as had to delay flooring and painting!

There are so many horror stories online that I wish I'd read before we signed the dotted line!

derxa · 31/12/2018 08:42

John Lewis
We ordered a Rangemaster range from them. 4 weeks estimated time for manufacture. Then email to say range was ready. DH phoned up.
They couldn't deliver and connect because this was a 'specialist job'
Turns out the range was delivered to JL depot but should have been delivered direct to us by RM. Two weeks of haggling and rowing over the phone. Eventually new range was delivered and then installed later that day by another team. What a bloody farce.

RedWineIsFabulous · 31/12/2018 08:50

Eon

Scheming greedy corrupt bastards

Fucked up our unreadable totally illegible bills time after time.

Cost us an arm and a leg.

Never never never again AngryAngryAngryAngryAngry

BaeBae · 31/12/2018 09:30

Mango clothing. Bought a pair of trousers, had them hemmed as they were long enough for a 6ft person (I’m 5’8”) cost me £12. First wear the zip broke. Called CS, explained don’t want new pair as I’ll have to hem them again & the zip might break on those too. Customer service refused to give me discount on original pair to pay for new zip. Steadfast refusal to see my plight re: hemming cost. Never ever will shop there again. Their Trustpilot reviews are shocking too!!

Mumminmum · 31/12/2018 09:34

Npower. Cancelled account. Had credit of approx. £150. Was told they would send a cheque. Four months later nothing. Go into my Npower account and can see that they have estimated our consumption as if we still live there and credit now down at £40. The new tenant in the house is also paying for the power to Npower.

ToffeePennie · 31/12/2018 09:36

The worlds worst customer service is a hairdressers near my mums. Charges £20 for my hair do to fall out.

Bumbalaya · 31/12/2018 09:38

Hermes. Didn't deliver a present that my dad ordered on amazon. left a not saying 'left in reception' my dad's house does not have a reception. None would be accountable even though he definitely didn't receive what he'd paid for. Lying bastards.

Jammydodger1981 · 31/12/2018 09:42

Another Economy Energy one. They have added a reading from my meter on 13th December but it states ‘unknown’ as the source, not a reading submitted by me, an estimate or a reading by them which all show differently.

This new reading claims I've used £1900 of energy in 2 months and instead of the £600 they owed me I know owe them £1100 once they’ve taken my dd payments off. They now want more than twice the monthly payment. I’ve emailed and called and barely had a response. If you read the Trust Pilot reviews you can see how much trouble they’re in, they’re trying to scam their customers to stay in business. I’ve switched and cancelled my direct debit. They’re not getting another penny out of me and I’m now counting down my 8 weeks till I can go to ofgem.

LoveLuna · 31/12/2018 09:52

British Airways - worst airline we've ever flown with, never again.

recently · 31/12/2018 10:06

What's wrong with BA? I've never had any problems with them. My problem is with Telecom Italia! We moved house and they told us that they would transfer our old phone line - no need to officially stop it as it was a transfer. Well, that wasn't the case and we ended up paying for a phone line in a house that wasn't ours for a year! They refused to refund us even though they could see it hadn't been used at all during that year. So much for customer service.

SusanneLinder · 31/12/2018 10:07

Arnold Clark...arseholes.
I have a service plan and MOT thing with them. Charged me £33 for a part that cost £2.

leamaria · 31/12/2018 10:15

This reply has been deleted

Message withdrawn at poster's request.

TrickyD · 31/12/2018 10:18

TaldkTalk broadband. We have had this for years and it was fine. In the autumn problems started where it kept disconnecting and I had to go repeatedly to 'settings' to reconnect.

Long saga with TalkTalk ensued, with four engineer visits, two new routers, (seemingly exactly the same) and a new socket and a connection to so-called fast fibre.

When the socket was replaced they disconnected the wire to the alarm company; this was only discovered at a routine alarm check. We had been without a functioning alarm but luckily had not been burgled.

The fault department with whom I am becoming very familiar, are charming and try to be helpful. I am now awaiting a promised call from them to see how things are. The answer is faster rubbish but still rubbish that keeps disconnecting itself.

Tempted though I am to change suppliers, judging by others' experience on here, not much to be gained.

margotsdevil · 31/12/2018 10:29

Vodafone. Failed to apply their world traveller package correctly (despite my checking it was set up first) then when I phoned from the US to raise concern that it hadn't been applied as I was getting warning messages for data usage they assured me all was well. Next day they told me it was fixed and promptly cut my phone off completely to both incoming and outgoing calls - not even to my voicemail; the message was changed to a generic "this number is not available". It took 18 months to resolve and I'm still out of pocket as I ended up paying for credit checking with Experian because they kept adding a default to my record Angry the worst bit is I can't leave them as they're the only company with coverage where I live/work Angry

Viewfromtheisland · 31/12/2018 10:46

Virgin Atlantic
Apparently your luggage is not guaranteed to arrive on the same plane as you. Mine arrived on evening 4 of 6 day holiday after many calls and emails. Lost patience when they called on day 5 and were apparently unaware we had it.

robynadair · 31/12/2018 10:48

Hilary's Blinds. Moved into our new home this year and needed blinds for all the windows. Ordered the Enlight blinds at huge cost. Sales team all very slick. Fitting day comes, one blind broken, one blind completely misaligned with the other two ( we have big windows so several needed three blinds) we'd ordered electric blinds with remotes for the kitchen and sitting room. Both rooms needed three blinds, however only 2 of the 3 kitchen blinds were electric and for some reason,one of the dining room blinds was electric even though we'd asked for manual. Also we should have been given 3 remotes but were only given 2. When they came to replace, they could only repair the broken blind, the replacement blinds had all the same faults ie the replacement blind for the kitchen was still manual, the one for the dining room still electric. The additional remote wasn't supplied.fitter was then on no,day so we were told we had to wait until his return as they couldn't possibly allocate us to someone else. Then we got texts ( to my number although we asked them to use my husbands no about 8 times) saying he was coming (twice) when he didn't. Hilary's had no idea why the texts were sent as he still on holiday, they blamed it on a new computer system. Then we heard nothing for ages. We had to do all the chasing, many many phone calls and tell our story from the beginning each time. Complained. Was told a manager would call us, they never did. Funnily enough they managed to call regularly when they wanted payment. Got a discount eventually but will never ever use them again. They're all about the sale.

Ski4130 · 31/12/2018 10:52

Vueling airlines. I cannot do justice to the utter shower of shite their customer services are!!

TarquinGyrfalcon · 31/12/2018 11:13

Vodafone.
Continued to charge me after I closed an account. They agreed I had closed it but then decided to add a termination fee. When I pointed out I had ended the contract and they had agreed there was no fee they said the fact that they had taken another months payment (wrongly) meant I had set up a new contract and because of that I now owed them the termination fee.

This went on for months. Every time I contacted them they agreed there was a note on my file saying I had ended the contract (in time) and then they’d send another letter billing me for services I hadn’t used and the bloody early end of contract fee.

I’m with giffgaff now and I love them.

Biancadelriosback · 31/12/2018 11:28

Mothercare. 25% off all furniture. A4 sign on top of a unit I fell in love with. Asked to buy it. Firstly, not included in the sale. Secondly, none in stock. thirdly, item has been discontinued.
Okay, so I asked to buy the one displayed in the shop. They wanted to charge me full price (after debating if they would sell it). I said I wouldn't pay full price for an ex display unit which was sold as seen as there were loads of nicks out of it and it all needed tightening. They offered 5% off. I said that was ridiculous. Eventually they offered me 25% off but only if I paid cash. Ended up buying a brand new unit elsewhere for less.
They also ignored me when I was trying to buy a car seat. Staff members literally talking about chickens when I asked for help and was told they were busy and I had to wait. So I walked into Halfords next door and bought the same car seat there.
Bought a nursing chair, they lost my order. Hormonally I rang them in tears and they hung up on me. DH went down to the shop and my chair was literally behind the counter, apparently ready to be shipped back to the warehouse. Refuse to even go in the shop now

firstbrightday · 31/12/2018 11:34

Three.

Feel slightly guilty because I've had nothing but amazing service from them for years. However, was buying a SIM card at the beginning of last year and was told in the shop that I could activate it when my current contract was up, in a months time, and keep the same phone number All I had to do was ring the number he gave me.

Turns out when I called that this wasn't allowed and that the shop assistant had tried to pull a bit of a fast one. I had to be sent SIM card after SIM card in the post trying to transfer the number across. All in all it took 3 and a half months to be sorted.

I'm sure there was more to it than the above but it was all so confusing and anger inducing that I can't remember!